ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.42

4.4 Rating 807 Reviews

86 %

of reviewers recommend ME+EM

4.4

Based on 807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

Write Your review

Tell us how ME+EM made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the quality for the price, but sizing varies so much, particularly in blouses. I have called frequently and the people I’ve spoken to are delightful and helpful, with only one exception. I also love receiving the catalog, but have not for several months. I would really like to start receiving again. Thank you! Audrey Lewis 3539 S 104 St Omaha, NE 68124”

Helpful Report

Dear Audry, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving the quality of our brand and the services we provide. However, disappointed that you have had issues regarding our sizing and our monthly lookbook mailing list, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. In regards to sizing, please get in touch with us directly via our helpline, live chat, or email so we can further advise in regards to product fit. As for your mailing list, I have had your address escalated to our data team to have this re-added, you will begin receiving this shortly, please note we do have a lead time of 6 weeks. Thank you for your patience and understanding. Kind Regards, Grace

“Love the style and quality of the clothes. Wish they would make some of there tops longer. Otherwise there clothes are beautiful.”

Helpful Report

Dear JHS, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards however to your feedback regarding longer tops, I can confirm that this has since been passed over to our design team. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“The quality and fit is exactly what I’m looking for. The refined details make your pieces just that much different then what I can find locally. Materials are fantastic. Just need to beable to afford the pieces I have in my cart.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to our pricing, this feedback will be passed over. If you have any other queries or concerns, please get in touch so we can further assist. Kind regards, Grace

“Return was easy, paperless, original box design allowed it to seal back closed on its own, and I hit the post office with online! Easy peasy!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been satisfied with our services and that you could return your goods for a refund with ease. If you have any queries or concerns in the future, please don't hesitate to get in touch so we can further assist. Kind Regards, Grace

“I can always find something, that I like. You make beautiful clothing.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“As a US customer, delivery is fast but the return/refund process is absolutely brutal. And because I can’t try on in a store, ordering online makes sizing, style, colors, etc., it is difficult to be sure it all works out to keep. The refund process definitely deters me from placing future orders.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you are satisfied with our delivery time frame for you to receive your goods, however, disappointed that your returned orders have taken longer than they should to be processed, this is not the service we pride ourselves in, and apologise for any inconvenience caused in this matter. I have tried locating your account, however, am struggling to do so without your details, therefore, please can you contact us directly via email, live chat, or our helpline so we can further investigate this, I look forward to your reply. Thank you for your patience in this matter. Kind Regards, Grace

“I have experienced the mission - that a great deal of thought goes into each piece. At the price point, it needs to be worth it - something I will wear forever. However oddly not much thought has gone into the black boxes used to ship. They fall apart! 100% of the time. I recommend investing in boxes that are more durable.”

Helpful Report

Dear Jane, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been enjoying your recent purchases and the quality of our pieces, we look forward to you shopping with us again! Regarding however, our outer packaging, this is not the service or experience we want for our customers, and apologise for any inconvenience this has caused you, please get in touch with us directly so we can further look into this for you. Kind Regards, Grace

“Clothing design and quality is great but it is very pricy in comparison to competitors. Don’t like the $15 shipping cost. Don’t like that I have to pay for some garments to be returned. Also, the tags on clothing are harsh and irritate my skin.”

Helpful Report

Dear IG, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! However, regarding your feedback about our pricing, and tags irritating your skin, this is not the experience we want for our customers, therefore, please get in touch with us directly so we can further assist you with this. As for our returns, please note that all returns are free to do so, if processed using our free returns service, if any assistance is needed, please let us know so we can help. Kind Regards, Grace

“I am a regular customer of ME+EM and I love the products. High quality for a fair price with new styles being regularly released.”

Helpful Report

“I bought pants and a jacket because they were a suit. The fabric is a beautiful colour and lovely quality. The fit is a bit snug and could certainly be a little more generous. After making the purchases I received an email telling me that the pants were not available (which means the website was incorrect) and I received a refund but I was left with half a suit. I engaged in an email conversation about my situation and asked to be informed when the pants became available again but my request was ignored. Three months after my original purchase the pants were advertised again. There is a lot of opportunity in my experience for improved customer service.”

Helpful Report

Dear SB, Thank you for taking the time to leave your review with us. I am thrilled to hear you have enjoyed the quality of your recent order, however disappointed to hear you have had issues regarding your fit and your pants being out of stock. This is not the experience we want for our customers, and apologise for the inconvenience caused in this matter. Unfortunately, with items that are out of stock, customers will not be notified until this has passed our waiting period to see if this item is re-stocked and therefore, fulfilled as a successful order, if this does not happen accordingly, a refund and email explanation is sent instead, I am sorry that this happened in regards to your recent order, and apologise for any disappointment this has caused you. I have tried to locate your email address, however, am struggling to do so with the lack of information, therefore, if you still have unanswered queries, please get in touch with us directly via email, live chat, or our helpline so we can have your issue amended as quickly as possible. Thank you for your patience and understanding. Kind Regards, Grace

“There is an ease of ordering with ME+EM and the selection and the quality of the clothing is well worth the price. Elevated style is what I like best about this line! Just wish they had a store in NYC! Keep up the good work!”

Helpful Report

Dear Lee, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! Please note that we have recently opened our first store in NYC and will be opening two more over the next couple of months, our store contact details and address's are linked for you below to follow: https://www.meandem.com/stores If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Classic dresses in great fabrics at affordable prices.”

Helpful Report

Dear Pat, Thank you for taking the time to leave your positive feedback with us. We are thrilled to hear you love the quality of our pieces and the pricing of our goods, we look forward to you shopping with us again! If however, you experience any concerns or have any queries, please get in touch directly so I can further assist. Kind Regards, Grace

“Love the colour combinations, style and cut of the clothes. I order online and find the sizing very consistent which means I never have to return items due to fit. The online shopping is very easy to use and inspiring, making it far too easy to buy loads of fabulous outfits! The addition of a “wish list” function would ideal.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! In regards to a 'wish list' function, this is something we hope will be implemented on our website shortly, however, this feedback will be passed on accordingly. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I have been purchasing from you for years Love the quality and fit never have I been disappointed in your wonderful collections I am in Australia and the delivery is amazing Thank you so much for your wonderful service”

Helpful Report

Dear Kaye, Thank you for taking the time to leave your review with us. We are thrilled to hear you are such a loyal customer and that you always love our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Fabulous quality with classic yet contemporary designs - can’t wait for the next collection”

Helpful Report

Dear Sharon, Thank you for taking the time to leave your positive review with us. We are glad to hear you are loving our brand and the quality of our pieces, and hope that you enjoy our next collection! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I love this clothing line. The delivery is super fast and returns are very easy. The service is also very responsive and I look forward to the new designs each month.”

Helpful Report

Dear Andrea, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Me and Em brand quality and customer service are fantastic. I am a regular customer and highly recommend them”

Helpful Report

Dear Nicole, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and the services we provide, we very much look forward to you shopping with us again. If you have any concerns or queries, please get in touch directly. Kind Regards, Grace

“I am fairly new to Me+EM and am very happy. Already plapppced several orders. I am very happy as everything fits me like a glove. The lenght of pants is perfect for regular people too. Not 2 meters too long etc🤭 Can t wait to order again. Maybe international shipping cost is a bit expensive. Seri”

Helpful Report

Dear Seri, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand as a new customer and that you have been satisfied with your recent purchases, including the quality of our pieces, and fit, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I used to be Me and Em's No. 1 fan....for a long time. But not any more. I too, feel they are losing their way. I buy far less than I used to. I am less excited by each new collection. I find most of the maxi dresses are somewhere between midi and maxi and a lot of the trousers just don't have the hems that they used to in order to be able to lengthen them. I have also been hugely put off by the attitude of some of their staff. Senior staff in particular. And I have vowed I will never step inside the Elizabeth Street branch again. It's a much happier experience to shop online. I still have huge admiration for the company in terms of the quality and style. As someone who has a massive Me and Em wardrobe, I now find myself looking elsewhere and I can't quite put my finger on why.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very sorry to hear that you have had issues regarding our brand in terms of collections, quality, and in-store experience, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. I can confirm that this feedback referring to our pieces has since been escalated to our design team, and hopefully, something will take your fancy in a later collection. In regards to your in-store experience that you were not fulfilled with, please can you send an email to us directly so we can further investigate this as soon as possible, this is not the quality we pride ourselves in, and very sorry for any frustration or upset this matter has caused you. Thank you again for your review and appreciate your patience, we look forward to your reply. Kind Regards, Grace

“I love the clothes and the shopping experience at your Battersea Power Station boutique!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you love our pieces and the experiences you have had shopping at our Battersea Power Station store, we look forward to you shopping with us again. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

ME+EM is rated 4.4 based on 807 reviews