Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.13

4.1 Rating 2,057 Reviews

78 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fuming!!! Sent a pristine iPhone 8 to them packaged in original box, wrapped in bubble wrap, in a plastic envelope. They claim the screen is cracked! WHAT? Now taken £200 off price or I can have Bach a cracked iPhone, REALLY??”

Helpful Report

Posted 5 years ago

“Just to add that my previous post below should read one star and not four! Extremely poor service from start to finish from this bunch of thieves”

Helpful Report

Posted 5 years ago

“I have used Mazuma on many occasions over the years and never had any issues or complaints. But sadly that is not the case anymore. I've sent the phone with Special Delivery and it was received yesterday morning at 08.55 for which I had a confirmation of Mazuma via email. But nothing since then. I've emailed CS twice and I get the same response on both occasions, that because of high number over the weekend they are experiencing a delay. Although that might well be the case, don't advertise on your site or other places that Payment is guaranteed on same day Phone has been received. An email informing us straight away of a delay would have been decent thing to do. Mazuma has always been easy and quick, taking the hassle away from posting it privately to sell, sending it off etc, but at this rate that would've been the better choice in hindsight. And reading a lot of reviews that people are getting offered less because their phone suddenly "is more damaged or not as described" is not filling me with confidence and making me think that money is everything and customers come last. I know that my high end phone I sent is in immaculate condition with no damage and has been filmed on video, from packing and wrapping it all the way to being handed off to Royal Mail. As a long-term customer I'm very disappointed in their service and wonder what happened to them. At this rate, they will loose a lot of customers. Depending on how quick and correctly they solve this, I will be one of them”

Helpful Report

Posted 5 years ago

“Sent two perfect condition iphone 6s & 6 offered £115. Waited 3 days to be told both screens are faulty and then offered £35. Have asked for phones to be returned as no faults with them at all. Do not wait your time with this company!”

Helpful Report

Posted 5 years ago

“Have used this company several times in the past with no issues sent iPhone 8 Plus off had email at 10am this morning to say they’d received it so where’s the same day payment ? No communication whatsoever shall not be using their services again after reading some of these reviews absolutely appalling service !!! MAZUMA what’s going on ????”

Helpful Report

Posted 5 years ago

“Same day payment? Forget it - brand new iPhone and it has been three days and it hasn’t been processed yet. There is no promise or guarantee, they have an excuse for everything. Avoid these thieves at all costs!!!!”

Helpful Report

Posted 5 years ago

“COWBOYs Explained that my phone had screen burn they offered me a price sent it off and they have said the phone is worthless still awaiting my phone”

Helpful Report

Posted 5 years ago

“Stay away from this lot they offered me £50 for an iphone 6 it was unmarked and in case from new but they said there was a yellow stress mark on screen and offered £15 the screen is perfect so I said return my phone I would rather give the iphone to charity than give these cowboys it”

Helpful Report

Posted 5 years ago

“Screen burn crooks. Offered me 90 then 5 pound because of screen burns. My phone does not have any screen burns at all. They also stole my box I sent it in. Avoid at all costs”

Helpful Report

Posted 5 years ago

“Screen burn blaggers. Do not trust these robbing @#@#@. Totally nothing wrong with my phone. Perfect condition. Offered £105 initially then £10. Lying @#@#.”

Helpful Report

Posted 5 years ago

“Same as people below. Offered £150 online for an iPhone 7plus, when they got the handset they claim that there are deep scratches on the screen and the offer was reduced to £55. I only took the screen protector off of the handset the day that I sent it to them so I know that this is not the case. This is the second time that they have done nth is to me. Avoid”

Helpful Report

Posted 5 years ago

“Same problem as others. Sent iPhone 7 Plus off in immaculate condition and they devalued by £100 due to a hairline scratch on the screen. Told them to return the phone to me. Absolute con, recommend others not to use this company!!”

Helpful Report

Posted 5 years ago

“Had an offer of £150 for iPhone 7plus 32gb. Only to be told the screen is cracked, when it only has a hairline scratch. So my offer is now £55. Rang up to dispute this, awaiting a phone call back. We have been misled so if this doesn't get resolved it's ombudsman or small claims for me!!!”

Helpful Report

Posted 5 years ago

“Sent my iPhone 8 to them, it has a few marks and scratches on the edge, I explained this. Screen was in perfect order as since day one, it’s had a protector on it. They reduced the offer by £100 and stated it ‘needs a new screen replacement’ Asked them to return the phone... absolute rip off and joke of a company! DONT USE!!!”

Helpful Report

Posted 5 years ago

“Was in the Apple Store on Regent Street buying a new phone when I inquired about a trade in with Apple directly. The gentleman serving us told me that the handset (iPhone 6S) was "in mint condition" but was only able to offer me GBP40.00 I quickly sent a request to Mazuma which came back with GBP65.00 so I politely declined Apple's slightly less, but more genuine quote and decided I would use Mazuma. Long story short, I received an email shortly after sending them my handset that the offer was no longer GBP65.00 and would now be GBP25.00 as the handset's unlocked status was "poor" (whatever that means) and that the camera had a crack! Absolute joke, the phone I repeat was in mint condition and was in a case from the moment the phone was first unpacked. I called and someone by the name of Benjamin did say that these instances do occur so he manually rejected the GBP25.00 offer so that my phone would be returned to me and said that they would seek damages against Royal Mail. I followed up a week later only to be told by Victoria that they are unable to raise a claim with Royal Mail as the packaging upon arrival was not damaged. There is no resolution or offer to help, just a very insult to injury-esque "sorry" but nothing else can be done. Honestly, it's quite clear from all these other reviews that these guys knowingly offer more attractive prices so as they ultimately end up being chosen for the trade-in but then use untrue and ghastly excuses to undercut someone, who's handset they are in the possession of. It does make me wonder if perhaps damage is caused intentionally? We should all raise a legal case and investigate whether there have been any whistle blower cases recorded as these con artists should not be allowed to continue doing business. As per everyone else here, wish I had read these reviews first!”

Helpful Report

Posted 5 years ago

“So both of my phones, an immaculate s6 and an s8 with a small chip on the corner have miraculously developed screen burn !! I don’t think so have asked them to return them both.”

Helpful Report

Posted 5 years ago

“£255 offer , explained there was wear and tear on side with slight scratches came back with screen burn ?? What ever the hell that is ? Even though just been to three who offered me £170 and said it was perfect, rang them asking what it is and I want proof .. still waiting on my photos ?? Really bad service AVOID”

Helpful Report

Posted 5 years ago

“same as everyone esle. said the phone was no good and it was still boxed with original reciept, i wish i read here first”

Helpful Report

Posted 5 years ago

“Be VERY careful with this company!! Offered £65 for a 64Gig iPhone 6s fully functional when sent off recorded delivery. No same day payment as promised so phoned up 2 days later only to be informed that the home button was dead and that there was a revised offer of £5. I asked for the phone to be returned and sold it to a mobile phone shop in Eastbourne for £80!! As you might expect they checked the phone carefully for faults and funnily enough there were none.”

Helpful Report

Posted 5 years ago

“Have used Mazuma in the past and was quite happy with service. However I sent an iPhone 6S in great condition and they have detected a fault in the screen. Apparently “white marks” are displaying on the screen. This is a lot of rubbish! There wasn’t a mark on the screen. Safe to say I rejected their new £20 offer (originally £60). Avoid this company at all costs!”

Helpful Report

Posted 5 years ago

Mazuma Mobile is rated 4.1 based on 2,057 reviews