Mazuma Mobile Reviews

1.17 Rating 148 Reviews
4% of reviewers recommend Mazuma Mobile
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About Mazuma Mobile: Mazuma Mobile are UK’s favourite mobile phone recycling website. <br /> We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy

0845 8723000

1 Colne Way Court, Watford, Hertfordshire United Kingdom

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
on-time delivery
Greater than 75%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
1.28 out of 5
Returns & Refunds
returns process
"Stay away!!! I was offered £410 for my iPhone X 64gb.. I state the screen had some scratches but had a screen protector on it!! Mazuma claimed when they got the phone it had broken screen!! They offered me £80. I said the screen was fine when sent off I then ask for the iPhone X back that was 3weeks ago still no phone no money and no reply back from them! They even sold it and not willing to give me the money and keeping all of it or they have lost it and hopefully I go away!! We I won’t I want my phone back or the £410"
Helpful Report
Posted 2 months ago
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"Sent my phone to Mazuma in fully working order, had a small scratch near the home button and that was it. They offered me a ridiculously low price so I asked them to return the phone which I had sold elsewhere. When I received my phone I had a huge scratch across the screen and lots of other small scratches and scrapes across the top. Completely unacceptable, thought by using Mazuma I would be safeguarded against things like this but apparently not. When speaking to a customer service agent they said I could return the phone to them!? Definitely feel like they damage your phone so you will send it back and they can have it for a low price. Luckily I took photos (which are dated) before I sent it off as I wanted to put it on eBay and see if I could get a higher price! Scammers!!!!"
Helpful Report
Posted 3 months ago
"I WISH I had have read reviews online about this company before sending them my phone. It seems like everyone has had similar situations! I sent my iPhone 6, worked fine, and they agreed a £50. I thought that was a bit cheap but 🤷‍♀️ Sent it to them anyway as I never used it. They then emailed saying the screen needed to be replaced so they’ve reduced the price to £18. When I called to get some sort of explanation I was told by a rep that the issue was an internal problem with the screen that’s why the proof I have wouldn’t matter as it wouldn’t be a noticeable problem from the outside. Absolute joke 😂🤦🏼‍♀️ DONT waste your time with these guys, absolute scam. Read the reviews and do your research, if you have a working phone they’ll make up something to reduce the price next to nothing. Useless company."
Helpful Report
Posted 3 months ago
"I wish I read these reviews before I sent my phone to Mazuma apparently my phone has screen burn so they have dropped the price of my Samsung Galaxy 8+ from £160 to £55! What! Its perfect it's been in a wallet for two years I have asked for a return I hope they do nothing to it don't use these cowboys..."
Helpful Report
Posted 3 months ago
"I would give this service zero stars if I could. Where to start. First off, upon sending my phone through at an agreed price of £120, Mazuma deposit just £70 into my account with zero communication, due to a small scratch on the top left corner of my handset...DESPITE Mazuma claiming on their site 'No Deductions for Wear and Tear or Hidden Costs - We pay 100% of Website Value' - what a load of rubbish. I knew I could get more money for the handset than £70 so Mazuma agreed to return my phone to me, and I returned the paid fee. Next thing I know is that my handset doesn't turn up in the post. Cut a long story short, 1 month later, the handset still hasn't been found, I'm going round in circles with customer service, and a measely £35 has been put into my bank account as a claim made by the post office for my lost phone. Not only am I majorly out of pocket BUT I don't have the handset back either. Was promised to be put in touch with someone more senior, and never received a response. WILL NEVER use this service again. Utterly awful. Despite Royal Mails issues, Mazuma should and can afford to reimburse me for my trouble. Sick of fighting a never ending battle that another big company will just get away with."
Helpful Report
Posted 3 months ago
"Sent a 64GB iPhone 8 Plus. Got quoted £270. It has now dropped down to £40 because of a hair line scratch on the back, that you actually have to tilt in the light to see. Okay drop it down a bit but as that is the only issue on the phone don't then drop the price down by £230. Vodafone directly offer you a trade in service and quoted £182 because of this so called "Crack" and apparently it is dead. It 100% isn't i was using it up until yesterday. This company used to be so good, now they are just taking the mick out of people left right and center. God knows what condition my phone will be in when they eventually send it back. STAY AWAY go direct to your phone providers most let you trade in now. Should point out that even if you go in and say it has multiple scratches it still says they offer you £270. This is a quote on their website "Unlike many other recyclers, our prices are guaranteed rather than 'up to' prices. Provided your device is received as described, you'll receive the full value. Please see our Price Promise for more details" Price promise my donkey!"
Helpful Report
Posted 3 months ago
"The staff were extremely rude. Once I’ve accepted the offer I still haven’t been paid now no one is explaining what’s happening"
Helpful Report
Posted 4 months ago
"Sent my nigh perfect Galaxy S8 into them for £169, they immediately dropped the price down to 125 because of a "deep scratch" on the screen. Funny how I never noticed it. So they return it, and there right in the middle of the screen, is a scratch that wasn't there before. THEY have scratched the device when I asked for it back! They're a scam, don't use them."
Helpful Report
Posted 4 months ago
"Sent my galaxy s8 plus only to receive a fault email telling me the phone had screen burn! When infact the screen is perfect, looking at historical complaints this is a common theme to deceive and rip off customers."
1 Helpful Report
Posted 4 months ago
"Usual situation with companies such as these. Promise you a good price and then change their price. One phone sent through marked as ok condition, everything working (its 2 years old) reduced price from £125 to £50. The second same thing (from £180.00 to £90) They were good for their age. Mazuma just give you a good price and then go back on it and its a question of what you can be bothered to do. Mine will be kept as a spare. Anyone actually ever got the price they were promised???"
Helpful Report
Posted 5 months ago
"Same thing with these companies. Offer you a good price on their website and then change it completely once they receive the phone. Both phones were in very good condition. I really am not just saying that. One reduced from £125.00 to £50 and the other reduced from £180.00 to £90. Don't believe their prices and just be ready to get your phone back. I would rather keep my phone as a spare for that money."
Helpful Report
Posted 5 months ago
"Sent off my daughters iPhone 8 in perfect condition just had email saying there is a deep scratch on screen, there was no scratch when I posted it, on reading other reviews I doubt we will ever get the phone back"
Helpful Report
Posted 5 months ago
"Mazuma lost 1/3 phones sent in the same package and apparently it’s my fault for ‘not supplying more evidence that there were 3 phones in one bag’ even though I have proved it was delivered and have a copy of the postal receipt."
Helpful Report
Posted 6 months ago
"i sent them an Apple i-phone 8 64gb..i was offered £286.bare in mind this phone was unlocked and in great condition with ony a hardly noticeable scratch on the back.On receiving the phone they then offered me £255 and then on inspection£186..because they said it had a DEEP SCRATCH on the back.This was utter rubbish and i contacted Mazuma Ripp Off to tell them so.They didnt really care and i have asked for the phone to be returned.This company are making a fortune by offering you silly money for your phone by making up fictional and exagerated defects on your phone hopeing you will except stupid money for it and the selling it on their Market Place for double the money."
2 Helpful Report
Posted 6 months ago
"I have sent a perfectly good iPhone X not a scratch or crack and I have had an email saying there is a problem with the phone deep scratch and crack there was not a thing wrong with the phone"
Helpful Report
Posted 6 months ago
"DO NOT USE MAZUMA MOBILE!!!!!! If I could have given 0 stars I would have! I sent my Samsung S6 fully complete and in full working order for £67 only to be told it had no sim card tray! which I know it did, it is pretty obvious when there isn't one in there! I sent the phone with all accessories all boxed in a Samsung box to only be emailed saying there was no sim card tray and they offered me £0 to which I asked the phone to be sent back, I got the phone back but with no box or accessories so I am out of pocket now and with a phone that is not in a resalable condition because, I believe they have lost the sim card tray when checking the phone! If it even is the phone I sent them! as it has come back with no glass screen protector on it, so could be anyone's!! I would urge people to NOT go with MUZUMA!"
Helpful Report
Posted 6 months ago
"Shocking Agreed price of £280 for my iPhone 8 - phone sent in 3 weeks ago tracked and conformed receipt. No payment, no reply to emails, impossible to contact by phone. Absolutely terrible service. All the signs of a company in financial trouble !!"
Helpful Report
Posted 6 months ago
"They do not pay you, do not talk to you and just keep your device. This isn't even an exaggeration."
Helpful Report
Posted 7 months ago
"Avoid mazuma , you will not get pay they will keep your phone/ ipad/ tablet"
Helpful Report
Posted 7 months ago
"Halved the price i was offerd for my phone so rejected offer and asked for phone back. Despite loads call to a shocking customer service line the still wont return the phone so i am out several hundred pounds"
Helpful Report
Posted 7 months ago
Mazuma Mobile is rated 1.17 based on 148 reviews