Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t recieved my paint....didn’t come out with my order,didn’t come again as was damaged in transit,and now still don’t have it although got a text saying left in garden...no way left in garden as it’s all locked up!,,, I need it to paint over the bank holiday not impressed”

Helpful Report

Posted 7 years ago

“When purchasing anything form an online retailer, you trust them to send you the best of what they have, In this instance that is certainly not the case. The can of spray paint I ordered was certainly new at one time but not when I was sent it. Have a look at the photos and decide if you would be happy to be sent this when buying something new. I certainly wont be using them again.”

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Posted 7 years ago

“Delivery did not arrive when expected with no notifications”

Helpful Report

Posted 7 years ago

“The first order was fine, but they still have not delivered my second order. I emailed them today and also called them. I spoke to a lady who said she will check with the courier and let me know, still no sign of the fence. My builders are set to leave soon and I do not want to pay another carpenter to come and finish fitting the fence. Such an inconvenience”

Helpful Report

Posted 7 years ago

“Delivery didn't turn up on time and was not whole delivery and when they sed 2nd part would come it was late was well and I had to take apart and fix the gate as it was poorly made and posts not even same size”

Helpful Report

Posted 7 years ago

“1) First parcel damaged/leaked 2) UK Mail delivery tracking faulty and unreliable 3) Delivery time double what quoted 4) Telephone opening hours are useless for anyone that works 9-5 5) Damaged goods once finally received due to lack of protection in packaging (lesson not learned first time around) Will not be ordering again”

Helpful Report

Posted 7 years ago

“The delivery was due last week but has not yet arrived.”

Helpful Report

Posted 7 years ago

“Bought both laminate flooring and stairs. Ordered additional flooring for storage and utility rooms but was sent the wrong type (chambered edge rather than flat). I was told to package it up and they would arrange collection but despite chasing it up, it was never arranged. Turns out that with one of the stairs damaged, I cannot order a replacement as they have discontinued that brand. Thoroughly dissatisified with the customer service (virtually non existent) experience and now possibly facing even more expenditure having to replace the entire staircase..”

Helpful Report

Posted 7 years ago

“You were out of stock and couldn't deliver the item.”

Helpful Report

Posted 7 years ago

“They took my order & money then said they hadn't got it in stock.”

Helpful Report

Posted 7 years ago

“Didn't have item in stock but took order. Canceled order.”

Helpful Report

Posted 7 years ago

“Very poor customer service .when they actually ordered the wrong thing for me .”

Helpful Report

Posted 7 years ago

“My order didn't turn up and nobody told me why. I had to chase it up after work with the it taking an additional 3 days to arrive (I dont have it yet so I'm presuming it actually turns up on Monday 09/10). The lady who dealt with my missing order query was good though.”

Helpful Report

Posted 7 years ago

“Ordered online at 7.47am 27.9.17 for next day delivery.Rang 27.9 and was told would arrive between 3-4pm.didnt arrive.Rand Friday was told arrive by 12am.Didnt arrive Friday or Saturday.Rang Monday and new order apparently was dispatched and would arrive before 12 Tuesday. Nothing arrived. Then received an email Tuesday saying low warehouse stock, would receive Wednesday before 12am.It arrived 9.30am .4damaged and batons not attached on back straight and some struts not attached .If joiners have constructed these panels the work is worse than year one apprentices( my son is a joiner). I shall not recommend or use your company again”

Helpful Report

Posted 7 years ago

“Ordered tool which never turned up rang customer service who said they would ring back and let me know where my item was had to chase them again nobody answers phones after 4pm and then get email sorry we have lost the item we will refund as we no longer have the item you want what a waste of time won't buy from this site again”

Helpful Report

Posted 7 years ago

“Staggered - advertising that misrepresented what was being offered for sale - complained - offered a 5% discount on a future order - same as the discount being offered for this feedback!!! - and - after further emails and the website subsequently being amended a further 5% offered i.e. a 5% discount over and above what everyone giving feedback gets - even the discount offers come with a twist - laughable - I dare you to print that”

Helpful Report

Posted 7 years ago

We offered a single use 10% discount code despite the item being as described. All of our customers are provided with a 5% loyalty discount code.

Posted 7 years ago

“Promised delivery Friday 1/8 Still waiting tried calling can't get through to speak to anyone.”

Helpful Report

Posted 7 years ago

“Visa card details taken over phone and told payment received. No evidence of payment when arrived to collect. Only one of two items in stock when arrived. Had to cancel Visa card for security reasons. Considered trading standards. Will NEVER use Maxwell's again.”

Helpful Report

Posted 7 years ago

“Product not coming when said then being told it will be the next day and so on”

Helpful Report

Posted 7 years ago

“My order come to £25 then thay put £25 for delivery which being a pensioner with dementia I could ent afford it”

Helpful Report

Posted 7 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews