Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a complain and was told I would get phoned back but no one did”

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Posted 5 years ago

“The product I ordered from their web site stated it was available, I ordered 3 packs and expected delivery within a few days. After a few days they sent me an e mail saying the product was discontinued and they refunded my money. If you don’t have the product do not advertise it as available. Very disappointed in this company, will definitely not be using them again”

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Posted 5 years ago

“Didn’t send full order disgraceful!!”

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Posted 5 years ago

Your consignment tracking shows your full order was dispatched however one item was damaged during transit. This was resent and your full order has been received.

Posted 5 years ago

“Package arrived damaged, wholr box spilt on sides. No reply from customer service... Not recommended”

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Posted 5 years ago

“Have not received the item yet or had any correspondence from Maxwells.”

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Posted 5 years ago

“the order was not delivered in time prompt me to go elsewhere to buy it, it was a very inconvenience to me the driver firstly delivered to the wrong address and wrong date.”

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Posted 5 years ago

“very poor service”

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Posted 5 years ago

“Decking paint is not good. After thorough mixing, the paint does not cover the wooden surface. I am disappointed with your services.”

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Posted 5 years ago

“Iv bought a couple of hundred pounds from you in the last couple of weeks and I purchased paving stones from you on speaking to the store they refused to add paving to my order I was told you don’t do paving by the manager at North Shields he slagged a member of his team off for ordering a fence panel and refused to take payment the only help iv had on visiting your North Shields store is the bloke that ordered paving fencing he helped advise on screws but I will not be using your store due to the manager and the in helpful lady I spoke to on the telephone via the web order made invoice no12005 great help bloke knew exactly what to do great customer service the lady on01915873333 peterlee no help refused paving to be delivered”

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Posted 5 years ago

“My delivery has not arrived and have had no notification of when it is being delivered. I sent an email to enquire and was told Monday. Now 6pm Tuesday and still no sign. Paid £53 delivery!!”

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Posted 5 years ago

“Goods I received were damaged, rusty and I had to buy again from elsewhere”

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Posted 5 years ago

“Certainly not happy. Driver did not knock & advise of delivery, Damaged goods delivered. I emailed complaining for a replacement paving. Reply email from Maxwells asking size of paving to be replaced, which was given in complaint email! My builder utilised the damaged paving, not visible to the eye, So, I emailed again requesting compensation for damaged paving delivered. Still no reply or compensation from maxwells, now 2wks since delivery of damaged goods AND I paid £10 delivery!”

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Posted 6 years ago

“Never received item. Had an email on day of delivery telling me courier had failed to collect my item from Maxwells the previous day. Meant a day booked off work wasted, and had to buy item from physical retailer instead. Wouldn't order again unless confident that Maxwells were using a competent courier.”

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Posted 6 years ago

“Order never came till day after it was supposed to, no communication I had to ring them to ask where my order was, stayed in all day waiting never got order untill 12.15 following day.”

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Posted 6 years ago

“I placed an order on 10 April, for delivery within 2 - 5 working days as I wanted to use the product over this Bank Holiday weekend. No delivery. I emailed them asking what had happened. No reply/explanation but miraculously my item has now been dispatched, and will be delivered AFTER the weekend. Great.”

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Posted 6 years ago

“Bought item after couple of days they cancelled as they don t have in stock Waste time”

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Posted 6 years ago

“Very unpleasant experience from such a big named buisness!! I called them before buying and they confirmed stock. On the call, I bought the items and paid. Next day they are sending me that they dont have stock for the full amount and whether we would like to have the partial delivery or wait for 3 months when their stock will be replenished!!! o disgraceful... I had to recal them and there wasnt any feeling of 'sorry' or any compensation. Just that I had to request them for a full refund - which again would take 3 to 5 business days to come back to my account - Wy work is delayed... I wouldnt recomment Maxwell to any one... Most worthless service and most bad experience.”

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Posted 6 years ago

“The product has yet to arrive so will be returning it”

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Posted 6 years ago

“I ordered 2 pots of crown paint, to find out 4 days later that it was out of stock. Then had to wait 7 days for a refund!”

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Posted 6 years ago

“Not happy with services paid extra charge on delivery for next day and didn't get it on time.. was days late. Poor service not even refunded.”

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Posted 6 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews