Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,410 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 4 months ago

“We’ve been using Maxwells in Birtley since it opened - very helpful staff and always lots of those little diy products you need. Personally I don’t want to have to travel to a large faceless company like B&Q where it’s hard to find what you want, trying to find staff for advice is a nightmare. Plus Maxwells have a great service where they will cut wood, etc to order and it’s always busy with lots of professional in the business going in to use the service.”

Helpful Report

Posted 5 months ago

“Visited Sea Road Maxwells to pick out exterior door man walks in the shop manager says here’s the joiner that fits our doors.While browsing catalogue “joiner” stands behind counter looking at catalogue with me and I pick out door and he says he would check size to fit and exchange mobile number and address.He comes checks door size for frame.Gives an estimate with only his first name on estimate for £1065 which I gave him £800 to get door and balance to be paid when fitted.(Maxwells said it would be £300 + any extras fitted).He came and fitted the door on May 8th 2024 door has a gap of 15mm at top of door you can get your finger in gap also 15 mm gap on side of door topside tapered to halfway down door lock sticking out 6mm , hinges not rebated and not new hinges that he said would be renewed and changed extra in his estimate for labour .wood cut out of door left on site fitted into gap so he didn’t need to cut it out.Piece cut out of frame as handle wouldn’t fit because o the lock fitted not flush to door.When faults pointed out about gaps he says frame is at fault even though he inspected job and existing door door fitted perfectly with no gaps less than 3mm all round.He says this is a good job. Reluctantly paid as I wanted him from house.Went to Maxwells Sea Road to complain and manager says he’s a Handyman and not Joiner and nothing to do with Maxwells when I tried to the man’s address says they don’t have only mobile .After contacting citizens advice I needed his full name and address to make a claim.I thought going to a well known shop I wouldn’t have to worry about bad service.Ive had to get someone else to salvage what should been a good job and have been overcharged for the price I paid which was over £600 for labour for a poor job for less than 3 hours work to fit it.”

Helpful Report

Posted 6 months ago

“Sunderland branch Fulwell. Manger of shop. Most miserable, guy. Not flexable-unhelpful. Bought doors I didn’t want. When I Ordered the doors went back next day, decided to go for wooden door. Got told too late, can’t change order.”

Helpful Report

Posted 7 months ago

“Charged me £10 for someone to measure up for a new internal door. Paid for the door, only to find out that they couldn't fit the door for over two months, without a guarantee of fitting. Had to have a refund, but they couldn't refund the £10 fitting charge!”

Helpful Report

Posted 1 year ago

“Went to buy some wood it would not fit in car went to have wood cut down rang bell several times the man who cuts the wood walk past me 4 times ignored me so I put the wood back and left the man was stood at the burger van buying a burger I stood in the store for at least 20 minutes and was ignored rubbish service will not use the Peterlee store again”

Helpful Report

Posted 1 year ago

“bought some timber 32 x 32 the price said £4.50 for 1.8lm , good i thought , when i got to the till the lady says "that 1"1/2 " i says NO its 32mm "No its not its 38mm " No i says its 32mm and got my tape out and showed her "there you are 32mm" "no its 38mm cut down to 32mm so it will have to pay for 38mm x 38mm at £6 each a difference of £1.50 , again a questioned this and i was told i had to pay for the bit they had been removed , to which i replied " if i have to pay the extra then can o have it to take home" No we haven't got it ! total robbery”

Helpful Report

Posted 2 years ago

“Hi I am a very regular Maxwells customer. However I have just purchased 2 lengths of beading from your sea road store. Whilst walking to my car carrying the beading one of the lengths suddenly snapped in 2. I returned to the shop and explained what had happened and asked if i could replace it. "Not Really Like" was the response. - needless to say I shall be buying all my DIY requirements elsewhere in future. P.s This was my sixth purchase of these £2 items this week. Absolutely disgusted by the response I got Frank Turns”

Helpful Report

Posted 2 years ago

“No products to view or buy”

Helpful Report

Posted 2 years ago

“Worst ever website. NO PRODUCTS TO VIEW OR BUY!!! Come on, you can do better than that! I've done to Wickes or B&Q instead who have proper websites with descriptions and prices.”

Helpful Report

Posted 2 years ago

“I have shopped at Maxwells for decades and always great service and they cut your wood too. Spent thousands at birtley store. However, went the other day as needed a small kitchen cupboard door cutting down and got told the CEO has stopped it. Needless to say I have never been back and have taken my business elsewhere. He obviously does not realise, it was very good for customer relations and two they charged per cut, so was even making money out of it. Very disappointed”

Helpful Report

Posted 3 years ago

“website offers choice of sizes of fence post. I opted for 1200x75x75 priced at £4. They only had 1800 & 2400 so I asked about cutting a 2400 in half. No prob, they cut it for me and handed me the two 1200 posts. I said I only need one and they said "you might aswell take them cos you're paying for a 2400, you pay for the length you picked up'. And it cost me £10. Two x £4 was £8 when I went to school. Had to have post to finish job. Bit sad when you leave local store thinking best buy off internet, less chance of being conned. It would have been cheaper to buy a 1800 but I thought leaving them with a 600 was stupid. Der, I've got my right finger stuck in my left ear. Help”

Helpful Report

(Peterlee) - Posted 3 years ago

“Quick delivery with good quality fencing which has lasted over the past couple of years too. Weathering well!”

Helpful Report

Posted 3 years ago

“Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Michelle Sheridan GB For companies profile image of Michelle Sheridan Michelle Sheridan United Kingdom 1 Review 0 Reads 0 Useful Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Review of Maxwellsdiy Michelle Sheridan 1 review 1 star: Bad Just now Find staff with the right attitude Not impressed with their cutting service man. I had a number of small pieces of woodi needed cutting. They're was one man in the queue behind me. The cutter days he'd do them later that day as he needed to serve everyone what first and my job would take a while. I told him there's was one man behind me and that he could go first then he could do mine. He refused staying that other customers might come along and want theirs done. He said he would ring me later that day when he managed to get mine done after everyone else. I told him not to bother and I'd take my customer else where. They've lost me as a customer.”

Helpful Report

(Chester Le Street) - Posted 3 years ago

“1 tin of paint arrived instead of the 10 I had ordered, the problem was that my e nails were then ignored for weeks by customer services, I was left in a predicament. Fortunately I had pain by PayPal. I would Defo avoid this company whose motto clearly means nothing!”

Helpful Report

Posted 4 years ago

“Shopped in Southshields store yesterday and was charged £36 for a sheet of 9mms plywood they did cut it for me however it has always been 50 pence for first cut and rest no charge.This cannot be right people go to Maxwell's because they have a cutting service puts them ahead of dog stores in this respect.Are Maxwell's jumping on virus bandwagon I think board was only £15 or am I mistaken.On top of this only 3 out of 6 cuts were correct.”

Helpful Report

Posted 4 years ago

“Very helpful and friendly steff”

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Posted 4 years ago

“Very satisfied with product though delivery was much delayed due to Covid”

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Posted 4 years ago

“Excellent service will use again”

Helpful Report

Posted 4 years ago

“Paint ordered on 18th March and payment taken same day. No sign of paint or any indication as to when it might arrive. No delivery or DHL reference to follow up. Disgusted with this dreadful attitude which I am now referring to Trading Standards. Covid19 is no excuse for fraud or mismanagement of customers.”

Helpful Report

Posted 4 years ago

Maxwells DIY is rated 4.2 based on 3,410 reviews