Maxwells DIY Reviews

4.24 Rating 3,400 Reviews
79 %
of reviewers recommend Maxwells DIY
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Maxwells DIY Reviews
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Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIY
Shotton Road

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I have shopped at Maxwells for decades and always great service and they cut your wood too. Spent thousands at birtley store. However, went the other day as needed a small kitchen cupboard door cutting down and got told the CEO has stopped it. Needless to say I have never been back and have taken my business elsewhere. He obviously does not realise, it was very good for customer relations and two they charged per cut, so was even making money out of it. Very disappointed
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Posted 1 month ago
website offers choice of sizes of fence post. I opted for 1200x75x75 priced at £4. They only had 1800 & 2400 so I asked about cutting a 2400 in half. No prob, they cut it for me and handed me the two 1200 posts. I said I only need one and they said "you might aswell take them cos you're paying for a 2400, you pay for the length you picked up'. And it cost me £10. Two x £4 was £8 when I went to school. Had to have post to finish job. Bit sad when you leave local store thinking best buy off internet, less chance of being conned. It would have been cheaper to buy a 1800 but I thought leaving them with a 600 was stupid. Der, I've got my right finger stuck in my left ear. Help
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(Peterlee) - Posted 5 months ago
Quick delivery with good quality fencing which has lasted over the past couple of years too. Weathering well!
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Posted 5 months ago
Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Michelle Sheridan GB For companies profile image of Michelle Sheridan Michelle Sheridan United Kingdom 1 Review 0 Reads 0 Useful Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Review of Maxwellsdiy Michelle Sheridan 1 review 1 star: Bad Just now Find staff with the right attitude Not impressed with their cutting service man. I had a number of small pieces of woodi needed cutting. They're was one man in the queue behind me. The cutter days he'd do them later that day as he needed to serve everyone what first and my job would take a while. I told him there's was one man behind me and that he could go first then he could do mine. He refused staying that other customers might come along and want theirs done. He said he would ring me later that day when he managed to get mine done after everyone else. I told him not to bother and I'd take my customer else where. They've lost me as a customer.
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(Chester Le Street) - Posted 6 months ago
1 tin of paint arrived instead of the 10 I had ordered, the problem was that my e nails were then ignored for weeks by customer services, I was left in a predicament. Fortunately I had pain by PayPal. I would Defo avoid this company whose motto clearly means nothing!
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Posted 1 year ago
Shopped in Southshields store yesterday and was charged £36 for a sheet of 9mms plywood they did cut it for me however it has always been 50 pence for first cut and rest no charge.This cannot be right people go to Maxwell's because they have a cutting service puts them ahead of dog stores in this respect.Are Maxwell's jumping on virus bandwagon I think board was only £15 or am I mistaken.On top of this only 3 out of 6 cuts were correct.
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Posted 1 year ago
Very helpful and friendly steff
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Posted 1 year ago
Very satisfied with product though delivery was much delayed due to Covid
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Posted 1 year ago
Excellent service will use again
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Posted 1 year ago
Paint ordered on 18th March and payment taken same day. No sign of paint or any indication as to when it might arrive. No delivery or DHL reference to follow up. Disgusted with this dreadful attitude which I am now referring to Trading Standards. Covid19 is no excuse for fraud or mismanagement of customers.
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Posted 1 year ago
Hello, i am not usually one to complain but i feel i must say something about the abismal treatment i recieved today ( sunday 26/4) at your Birtley Branch. i rang yesterday ( 25/4) enquiring about loft boards, i was informed that ther were in stock but the shop was closing soon and would be open at 10am on Sunday, i was also told it would be best to turn up at 09.30 to get ahead of the queue. so this morning i turned up at 09.30 and was pleased to see i was the only one there so first in the queue. The main gate was locked so i parked outside ready for it to open. at 10.00 i rand the store to ask if someone could open the gate as there were n ow about 30 cars waiting to be in. at 10.07 someone came and opened the gate only to find there were already about 25 people outside the shop who had left their cars and walked in! so from queuing at 09.30 i finally actually got into the shop, after having to join the end of the queue at around 10,30. i know these are difficult times but if i was told to queue from 09.30 the least they could have done is open the gates then to let the cars in. when i copmpained at the shop i was told, sorry nothing we can do about it!! great customer service....NOT!
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Posted 1 year ago
I ordered 2 tubs of 5 litres paint and was so happy with maxwells Diy service. Kept me updated and estimated delivery was 1-14 days ordered April 20th and came yesterday on the 23rd very quick service would definitely recommend and order from them again 👍
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Posted 1 year ago
Ordered about a month ago, not recieved anything and no reply to any of my emails
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Posted 1 year ago
Dont bother with this company have emailed them no reply gone to paypal complaints for a refund still waiting only been over 3 weeks useless company
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Posted 1 year ago
Same experience as others here, placed order a month ago, have had half the items ordered, have not heard anything about the rest of my order. Can't get in touch with anybody, just absolutely awful customer experience and service
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Posted 1 year ago
Same experience as others here, placed order a month ago, have had half the items ordered, have not heard anything about the rest of my order. Can't get in touch with anybody, just absolutely awful customer experience and service
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Posted 1 year ago
Ordered and paid for 2 tins of Dulux quick dry satin gloss but only received 1 tin.
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Posted 1 year ago
Despite all the problems caused by the coronavirus pandemic and the resultant lockdown, Maxwells delivered my order. I am very impressed, thank you Maxwells, will not hesitate to use you again when required.
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Posted 1 year ago
Even with the crisis going on this paint was delivered in 2 days and in good condition and the price was cheaper than anywhere else great service
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Posted 1 year ago
Not everything that I ordered and paid for was delivered...no reply to calls or email.
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Posted 1 year ago
Maxwells DIY is rated 4.24 based on 3,400 reviews