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Maxwells DIY Reviews

4.2 Rating 3,407 Reviews

80 %

of reviewers recommend Maxwells DIY

Company Reviews

Product Reviews

4.2

Based on 3,407 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Maxwells DIY 5 star review on 8th April 2019

Maxwells DIY 5 star review on 16th February 2019

Maxwells DIY 5 star review on 31st October 2018

Maxwells DIY 5 star review on 25th September 2018

Maxwells DIY 5 star review on 13th August 2018

Maxwells DIY 5 star review on 13th August 2018

15

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paint ordered on 18th March and payment taken same day. No sign of paint or any indication as to when it might arrive. No delivery or DHL reference to follow up. Disgusted with this dreadful attitude which I am now referring to Trading Standards. Covid19 is no excuse for fraud or mismanagement of customers.”

Posted 4 years ago

“The lads at birtley maxwells were extremely helpful with my delivery and bang on time too”

Posted 4 years ago

“Worst ever website. NO PRODUCTS TO VIEW OR BUY!!! Come on, you can do better than that! I've done to Wickes or B&Q instead who have proper websites with descriptions and prices.”

Posted 2 years ago

“Not everything that I ordered and paid for was delivered...no reply to calls or email.”

Posted 4 years ago

“Ordered on the 26th March with a lead time of 1-7 days still hasn’t arrived although payment has been taken! I anticipated that it would take longer due to the current situation but this is now a joke. I’ve rang and emailed and get no reply. Will never use maxwells again!!”

Posted 4 years ago

“I’m still waiting for delivery. What more can I say. I won’t be using you again.”

Posted 4 years ago

“I was told the item was sent via dhl ( very late), then asked for tracking number , where i got a reply that item wasnt sent. Not a very trustworthy company. Still waiting for the item...... two weeks after the order”

Posted 4 years ago

“I ordered a product on March 25, and it still hasn't been delivered as of April 4. I understand these are difficult times, but I haven't received a single reply to any of my e-mails querying when this product might be delivered, nor do you answer the phone or reply to Facebook messages. If you can't fulfill orders in a reasonable timeframe - and I am taking COVID-19 into account - you shouldn't accept people's money.”

Posted 4 years ago

“Excellent - reliable delivery, well packaged, good price”

Posted 4 years ago

“Very good”

Posted 4 years ago

“product a quarter less than main stores, arrived on time, pleased with purchase. \I will buy again from Maxwells”

Posted 4 years ago

“Excellent Product. Good Coverage. Good Waterproofing due to elements of elasticity and plastic/rubbery-like flexibility. One of the few outlets in the UK to stock the shade we wanted, and priced better than all others. Bought in bulk but with very reasonable delivery charge (economy 3-5 days). Transaction process and tracking all very smooth. 5% discount offer on future orders. Just about to order again - but had forgotten to leave a review and so I am doing it now. Paid by Paypal and from start to finish all went well - very satisfied and recommend Maxwells to all.”

Posted 4 years ago

“Great service for delivery and pricing”

Posted 4 years ago

“Quick delivery, products as described!”

Posted 4 years ago

“I found the Maxwells business whilst searching online for a particular item that was unavailable to me locally. Excellent service, prompt delivery.”

Posted 4 years ago

“For years l was a customer at B&Q Washington, then l found Maxwells at Birtley. The staff are always friendly and helpful and the products are priced to sell. Well done to the staff at the Birtley store, you now have a loyal customer.”

Posted 4 years ago

“Some of the goods arrived damaged and I imeadiately through your system complained and asked for replacement. This was ignored”

Posted 7 years ago

“Not received item yet money taken. No reply to numerous emails sent. I am not happy and will be contacting trading standards if things aren't resolved.”

Posted 7 years ago

“Great product and reasonable price. Did have damage when arrived. Sent email but no response. So only assume can't be bothered with after sales”

Posted 7 years ago

“Can only describe them as hopeless. Item due between 22 to 24 November, worktop leg required for a kitchen refit to support breakfast bar. Chased by email 24/11 and 25/11 and no response to either. Spent 32 minutes waiting on the phone 25/11 to be told there are none in stock, should've received an email to advise me etc etc and will arrange a refund. Had to go out to my local Wickes to buy chrome instead of the brushed nickel we expected, needless to say it doesn't match the kitchen, but at least the job got finished.”

Posted 7 years ago

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Maxwells DIY is rated 4.2 based on 3,407 reviews