Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,412 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told me it was next day delivery 5 days later a parcel turns up and its not even what I ordered. Will never use this company again.”

Helpful Report

Posted 9 years ago

“We have not received the purchase yet it was ordered Saturday perhaps you could update me !!??”

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Posted 9 years ago

“Initially picked my order wrong. Then messed up the delivery/collection of the correct order. Took a week to finally have the correct product. Thought I may have found a new supplier for our wood business...will NOT be using again though.”

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Posted 9 years ago

“Only learned today from Beth at customer services that niether you or your supplier have this item available for appropriate dispatch. Also, looking at my bank account you have already taken payment for the item and it's delivery! Pity I couldn't have known about your present stock 're. Item, that at least would have allowed me to trace other sources!”

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Posted 9 years ago

“Am still waiting 2 days later!!”

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Posted 10 years ago

“i havent recived my order yet due to the off shore uk post code but will gladly willl fill out when order has been recieved at HS2 0XG = Jean INGER thank you”

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Posted 10 years ago

“Order a product and paid for it no wonder its not available. How ever got email few day late saying this will not gonna be in stock within next few month and about this products never mention its available or not. I this its bad management and bad customer services”

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Posted 10 years ago

“You advertised a product which is no longer stocked. You took my money and although you promptly refunded it I'm still waiting for it all to work through my bank account 3 days later. And you're still advertising the product on your website.”

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Posted 10 years ago

“Order taken with payment - then advised next day item discontinued. Poor service”

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Posted 10 years ago

“no communication neither my order has arrived. bad service”

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Posted 10 years ago

“DIARY OF NEXT DAY DELIVERY WEDNESDAY: I was searching for some external masonry paint, which I needed urgently, given a break in the rainy weather was forecast - i live in North Wales, so every dry day counts! I therefore needed it delivered next working day. Maxwell's was the cheapest that offered next day delivery. I ordered it on Sunday night, the order was acknowledged on Monday morning - and I received notification on Tuesday that it would arrive today, Wednesday (I'm waiting, but there's time...). That's not next day delivery, but the day after next. I rang and was told that there had been none of the colour I wanted in stock so they had had to order it and then send it on. I said I would have appreciated being told that on Monday morning so I could make alternative arrangements. I think that was owed to me. To be fair, the agent appologised, if a little formulaically, and refunded the money for delivery. The good news is that the sun is actually shining today and the forecast has changed, removing the rain! THURSDAY: HOWEVER, no delivery came! Phoned this morning and was told that the courier, UK Mail Ltd, had not been able to find my address - which they have been to before! They wanted my phone number so as to contact me and get details of how to get here - surely they must have satnav nowadays if they are couriers! So, no delivery till tomorrow. It seems 'next day delivery' means delivery four days later. FRIDAY: HOWEVER! Delivery was promised by 12 today, but nothing! at least Beth, the Maxwell's agent I am in contact with this time, is friendly and doing her best to help, but without avail. It looks now as if 'next day delivery' means five days later' - that is if they deliver on a Saturday. UKMail driver came but would not drive through a gate and down a track that all other couriers take with no trouble. SATURDAY: with a lot of help from Beth and from the man at the UKCMail distribution centre, the package was delivered this morning. The driver said the Satnav brought him straight here! To be fair to Maxwell's, apart from sending it one day later, the main problem is with the courier, who has been very inefficient. However, Maxwell's employed them, not me! Fortunately, the sun is shining! Now let's get painting. AVOID THIS COMPANY IF YOU WANT QUICK DELIVERY”

Helpful Report

Posted 10 years ago

“Ordered 4 cans of paint and received just 1. Phones only manned Mon - Fri so unable to contact anyone over the weekend. Job now delayed.”

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Posted 10 years ago

“I ordered a Black and Decker Speedy roller and paid extra for next day delivery as I needed the product. Not only did the product not arrive the next day but I didnt receive a call. When I called up they said we can deliver it sometime next week. Big waste of time and money. Steer clear!!”

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Posted 10 years ago

“I have still not received my order, therefore cannot leave rating. Keith S Sharples”

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Posted 10 years ago

“I was told this was next working day delivery and asked to write a review and 5 working day's on and not received - will not order again”

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Posted 10 years ago

“Prices very good but every tin of paint that was delivered was badly dented and looked like seconds stock that were not fit for stock in stores due to the look. I emailed in to ask if they were seconds or if that's what they sold damaged tins and the response was that they are all perfect but some could be damaged in transit and was there any loss of paint.. This wasn't just transit damage to all four of my tins of paint, there was no paint loss but it looks very unprofessional to deliver paint in damaged cans.”

Helpful Report

Posted 10 years ago

“Failed to meet next day delivery, failed to meet the Saturday delivery they then promised. A day of my weekend wasted, a very unhappy decorator as now he has a day with no work and no pay. Poor communication, I had to ring to find out that they only store 2 tins of paint and therefore was waiting for the rest to be delivered yet your website let me place an order and charge me £15 for next day delivery. Would not recommend due to the poor service”

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Posted 10 years ago

“I have requested next day delivery service and have revived my goods after three days.”

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Posted 10 years ago

“Having ordered (on Friday) within the time for next day delivery I expected my goods to arrive sometime on Monday. Tuesday morning I had to call to ask about delivery and was informed my postcode had flagged a " possible fraud" but it was on the van to be delivered today. The person I spoke to was very apologetic and would refund HALF of the postage but could not do anything about the flagged message other than send me some information. Delivery arrived 12.40”

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Posted 10 years ago

“Have ordered a product and heard nothing since regarding delivery . Awaiting initial contact !!!”

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Posted 10 years ago

Maxwells DIY is rated 4.2 based on 3,412 reviews