Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.52

4.5 Rating 1,079 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware the Marshall’s certified installer scheme is absolutely no guarantee of satisfaction or quality. After almost two years of emails, solicitors letters and a £2k expert report we are now in the process of issuing court proceedings against a Marshall’s certified driveway installation company based in Devon. We spent over £15k on a driveway that has been deemed not fit for purpose by a civil engineering expert witness as it does not follow building regulations or Marshall’s and industry guidelines. The problems we are experiencing range from scraping the underside of our vehicles due to poor layout, subsidence, and ineffective drainage. The Marshall’s resin coated Argent pavers are also breaking up as a result of the poor installation. The expert report importantly revealed incorrectly installed sub base and materials. The Marshall’s representative in our area was not at all helpful in fact quite the opposite. He did not remain impartial in an effort to resolve and rectify the situation but instead took the side of the installer from the outset even though the issues were clearly visible. This has left us with no option but to pursue through legal action in an attempt to recover the cost of re-installing the driveway and mounting consequential losses. The quality of workmanship and materials being used is clearly not being effectively monitored by Marshall’s and it would appear from our predicament that anyone even without the necessary skill and experience can be a Marshall’s installer as long as they use Marshall’s products - Beware, better still avoid!”

Helpful Report

Hi, all our staff endeavor to be polite, honest and equitable in any dealings with customers, we are sorry that you feel this was not the case. We are aware that there are legal proceedings ongoing between yourself and the contractor and therefore we cannot comment any further.

“Pre-ordered product at the start of August had 6 pallets delivered told the next six were being made at the end of August, phoned up only to be then told end of September, phoned at the end of September to be told realistically looking at the middle of November. If I had known at the start I wouldn’t have ordered🤬 So now my drive is half finished so thanks Marshall’s. The website is still showing incorrect information with unrealistic delivery dates and is mis-leading customers which is contrary to trading standards.”

Helpful Report

“Avoid!! Overpriced for low quality products that don’t look like the sample pieces. Recently ordered from a Marshall’s registered dealer- Porcelian vitrified paving in colour Arrento Bronze after seeing the sample which looked almost a chocolatey brown kind of shade but when the paving slabs were received they did not look anything like brown but looked rather like a cheap concrete grey slab. Marshall’s don’t want to take responsibility for the misleading colour of the swatch and the actual product itself.”

Helpful Report

Hi, we're sorry to hear you are unhappy with your purchase. We take all quality issues very seriously and we would like to discuss this further so we could rectify the issue. Please could you send your email address, phone number and order number so we can look into this for you. You can either email grouptechnicalservices@marshalls.co.uk or send us a private message. Thank you

“Extremely disappointed We order 6 pallets only to receive 5, after weeks of back and forth, we were promised delivery on a set date for the remaining pallet for it not to turn up. We had arranged for our contractor to come twice to install but had to send them back and were charged for a days labour when no works were done as the materials had not arrived as per the delivery dates set. The customer service team do not exists - they have sent me from pillar to post. No replies to emails, no answer to calls, no call backs. Absolutely astonishing how a company this large operate.”

Helpful Report

Hi, we're sorry to read this review and would like to look into this for you as a matter of urgency. Please can you email your details to customeradvice@marshalls.co.uk with your postcode and telephone number. Thanks, Jacob

“Terrible customer service. I purchased marshalls 5 wall veneer packs & associated copings (£1450). The walling packs are only sold as a complete no worry packege including adhesive & primer. When unpacking I found that only 1ltr of primer was in the whole package & the primer was out of date. For the last 2 weeks both my merchants & I have been repeatably in contact with marshalls to request an adequate qty of indate primer- over a week ago i spent an hour on the phone explaining to your technical support team the content requirements of your own data sheets that 1ltr of primer would not cover 14m2 of surface. We had repeated promises that I would be sent adequate qty of primer - the walling job has been stopped for 2 weeks & no primer in sight. I planned to use marshalls products on 3 other patios & paving areas I have grave doubts on using marshalls products again after this shambolic service at your premium prices.”

Helpful Report

Hi Les, we're sorry to read this review and would like to look into this for you as a matter of urgency. Please can you email your details to customeradvice@marshalls.co.uk with your postcode and telephone number. Thanks, Jacob

“Avoid Marshalls products at all costs. Pavers have not lasted well depsite being "top quality". Rust stains and flaking coming out. When called to see if I could buy replacements, told, I need a full pack and they dont do the size I have any more! Awful company with awful product.”

Helpful Report

We’re really sorry that you have had issues with product purchased from us, it is important to us that our customers know that we are here to support them. Whilst we’re unable to supply the original sized paving to you, our technical team can look into the issues you raise. Please call them on 03704 112233 or email grouptechnicalservices@marshalls.co.uk

“Buyer be aware. You need to read the small print or you have no warrant. Brett is a better supplier and option.”

Helpful Report

We're sorry to read this. The option of purchasing our Hard Landscape Guarantee is open to anyone using one of our accredited installers and the full details, including cost, are on our website and in the brochure.

“Requesting an additional £350 after the job is complete or I get no hard landscape guarantee. Not a word about this until the job was complete and paid. Now I have no guarantee unless I pay. They say it is in the fine print on their web site. Who ever reads that. We trust is these large companies. Everybody beware.”

Helpful Report

We are sorry that you felt you were not aware that the guarantee had to be paid for. However, as we have outlined in our emails to you, the Guarantee fee is based on the total value of your contract with the installer and we would expect this to form part of the discussion with your selected installer when agreeing the contract. As you mention in your review, the details of the Guarantee are on our website and in our brochure.

Marshalls Plc is rated 4.5 based on 1,079 reviews