Beware the Marshall’s certified installer scheme is absolutely no guarantee of satisfaction or quality. After almost two years of emails, solicitors letters and a £2k expert report we are now in the process of issuing court proceedings against a Marshall’s certified driveway installation company based in Devon. We spent over £15k on a driveway that has been deemed not fit for purpose by a civil engineering expert witness as it does not follow building regulations or Marshall’s and industry guidelines. The problems we are experiencing range from scraping the underside of our vehicles due to poor layout, subsidence, and ineffective drainage. The Marshall’s resin coated Argent pavers are also breaking up as a result of the poor installation. The expert report importantly revealed incorrectly installed sub base and materials. The Marshall’s representative in our area was not at all helpful in fact quite the opposite. He did not remain impartial in an effort to resolve and rectify the situation but instead took the side of the installer from the outset even though the issues were clearly visible. This has left us with no option but to pursue through legal action in an attempt to recover the cost of re-installing the driveway and mounting consequential losses. The quality of workmanship and materials being used is clearly not being effectively monitored by Marshall’s and it would appear from our predicament that anyone even without the necessary skill and experience can be a Marshall’s installer as long as they use Marshall’s products - Beware, better still avoid!