maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,166 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order received on time without issue. Well done Maison white.”

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“I can only give it 1 star as I still haven’t received the order I made on 6th December. Let’s hope it comes for Christmas.”

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I can see from the tracking that your order was finally delivered on the 19th December, this was due to delays from the Royal Mail strikes, hardly our fault to earn a negative review, as totally out of our control. We had 1,00's of parcels affected and had to deal with numerous complaints and queries, so thank you Royal Mail! Have a Merry Christmas!

“Used Royal Mail during a ridiculous time. Still haven’t received item.”

Helpful Report

We are sorry to hear you haven't received your parcel. But thanks so much for leaving a negative review! "Used Royal Mail during a ridiculous time" - you knowingly placed an order with and selected an option for Royal Mail. We do not hide that we use Royal Mail

“Arrived on time and intact.”

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“Just amazing! Thankyou, so happy with my purchase & Speedy delivery always.”

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“Be very wary ordering goods at this time. I paid for Tracked 48 hour delivery as the advice was free delivery took longer. Maison white advised me the items had been dispatched but a week later Royal Mail tracking service still haven't registered receipt. Very disappointed and hoping goods will turn up in time for Christmas.”

Helpful Report

Thanks for your review. Yes everyone should be wary ordering goods at this time. It's not our fault. We are not on strike. We advised you when you purchased and on every email, and I'm sure you would have seen or heard the news about the strikes. You paid for 2nd class post, we sent it via Royal Mail T48. We use Royal Mail and whilst most customers seem to understand the current situation, we know some find it too much of a disappointment and need to lay blame on us. Thats fine, but lets be clear the delays are because of Royal Mail. We have dispatched your order and they do have it, due to the strikes (during the busiest season) they have yet to scan 100,000s of parcels. You are not alone with this. Best wishes

I can see from the tracking that your order was finally delivered on the 17th December, this was due to delays from the Royal Mail strikes, hardly our fault to earn a negative review, as totally out of our control. We had 1,00's of parcels affected and had to deal with numerous complaints and queries, so thank you Royal Mail! Have a Merry Christmas!

“Not yet received my order - has it been passed to a courier? If so, which one?”

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“Order took a while to arrive but this was due to the Royal Mail strike, very happy with the response from Maison White customer service and with my purchase.”

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“Items as described shipped quickly and well packed. Thank you”

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“Easy web site to negotiate good value quick delivery”

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“Excellent service - rapid delivery - very pleased with their service - will use again.”

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“My first purchase. Very fast delivery. Well packaged. Happy with items. As shown.”

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“Very quick and efficient service”

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“Quick delivery all ok”

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“Arrived on time and packed well”

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“Excellent 👌 I was checking their reviews on Trustpilot and I found few negatives, so I’ve sent them an email with questions … I had very fast response and it came up that I was checking reviews of different (similar named) company! Maisonwhite are excellent with great communication (lady phoned me to check with me my order while they were working on it) If I could give them 10 stars- I would. Thank you very much ❤️👌”

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“Very prompt delivery would use again”

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“Fantastic service, fabulous products and always something new”

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“Fabulous service came within 2 days even with the postal strike”

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“Beautiful product and extremely quick delivery, will definitely shop here again”

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maisonwhite.co.uk is rated 4.9 based on 8,166 reviews