maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,778 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, I was so impressed with the service I received. I ordered two cushions and you wrote to tell me that one was a slightly different colour to that shown on the makers images and you asked if I wanted to go ahead. I didn’t want that cushion anymore and could have been charged for postage as my order was now beneath the free postage level but you didn’t charge me. Excellent considerate service all round. Thank you”

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“Went the extra mile after our curtain order went to wrong address first time around. A customer-first policy. Thank you for sorting it all out.”

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“Ordered Sophie Allport Christmas table runner last Thursday afternoon arrived Monday morning was kept well informed about delivery so pleased great price as well will certainly use Maisonwhite again”

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“Quick delivery and no excess packaging!”

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“Well made, lovely gift and delivered quickly.”

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“This is the first time I have used this company. I am highly delighted with the service I received. The whole process was well presented and carried out. Excellent and efficient customer service. I would highly recommend them. JCS.”

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“Goods arrived within a couple of days - in these difficult times nothing short of excellent. Thank you.”

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“Bought two Orla Kiely duvet sets in the sales and it's very good price (would have cost £100 from John Lewis per set, but paid £43!). Original only one set was sent, but after I've contacted them the missing set was sent out straightaway.”

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“Excellent competitive price. Very quick delivery.”

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“Brilliant service. Fantastic products. So pleased, will use again.”

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“Excellent service when I ordered curtains and a cushion from Maison White. It was easy to order online and the goods were delivered in 48 hours.”

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“Lovely bed linen arrived before time very pleased with service.michael”

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“Absolutely excellent service. My lovely niece was overjoyed to recieve her gift, beautifully presented, in the post. Thank you x”

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“Prompt delivery. Well packed. Thank you”

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“Quick delivery and a good price on a lovely Jellycat toy. Thanks!”

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“Great products at a great price! I will be buying more!”

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“Great service, thanks for all your help.”

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“The product that I wanted was not available but could be bought on preorder. I was worried that it wouldn’t be available in time but on phoning the company was met by a really nice gentleman who reassured me that if it didn’t arrive on time then I could have my money back. It arrived in time and I was completely satisfied with the way I was treated, the delivery and the item. Will be ordering from this company again”