maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,718 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,718 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Original item was incorrect (wrong design) but customer services were really quick in responding and I was able to get the item replaced easily so I would absolutely recommend the Company based on my experience”

Helpful Report

“Absolutely in love with my cuckoo clock! The subtle chime from the cuckoo is just beautiful 😍 Looks fab in my freshly painted kitchen 👌just what I wanted as a finishing touch. Speedy delivery to! I would highly recommend 😁”

maisonwhite.co.uk 5 star review on 24th March 2025

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“Ordered a Jellycat collectable toy for my daughters birthday. It was dispatched quickly and delivered within a couple of days.”

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“Very good quality of product. Delivered on time.”

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“I ordered the Avalana Canaloupe Jaguar double duvet set at a very good price. Now I see sold out. It arrived quickly, but it has been manufactured to a poor standard. On the duvet cover where it should be a plain light coral background, it is badly streaked coral and white wavy lines over a large area. This is the makers fault. I presume Maison White did not knowing send it out like this.”

Helpful Report

Hi, we have replied to your email. After reviewing your images of https://www.maisonwhite.co.uk/product/avalana-cantaloupe-jaguar-duvet-set/ the lines you sent photos of are actually part of the design and not a fault. The lines can be seen in the images as shown on our website :) It's such a beautiful bedset.

“Very good prompt and informative details and delivery”

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“Sadly my items arrived broken. In my opinion there was inadequate packing material and no Fragile notice on the box. They did however quickly refund me. Sadly the items couldn’t be reordered as out of stock.”

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“Bought this for a friend easy to order competitive prices and quick delivery”

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“Very good experience”

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“I would highly recommend this Web site ,I received my order on time and wrapped well .I will definitely be buying from here again”

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“Lovely cushion. Prompt delivery”

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“Lovely cup and even more beautiful presentation box. Great for present”

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“I’m very pleased with my purchase. The spoons are exactly what I was looking for. I will certainly be ordering again from Maison White. They were delivered promptly using Royal Mail - excellent! Thank you.”

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“Highly recommend. Lovely product and great service thank you.”

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“Lovely Shade delivered in good time. Unfortnately the colour wasnt quite right so had o return.”

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“Love this True Grace hand wash and find it very difficult to source. Thank goodness for Maison White. Order despatched and delivered promptly. Will use this company again with hesitation.”

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“Very good service. Communication was and my clock arrived well packaged. Also great that it was delivered via Royal Mail rather than an unreliable courier I could mention! Clock is lovely, very pleased.”

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“Product delivered as advertised. Delivery made in a temely manner.”

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“Fantastic service and a huge range of great quality items. I’m loving the garden wisteria Laura Ashley curtains I purchased. I would highly recommend this company.”

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“Thank you so very much to Elise and the Maison White team. Excellent customer service which went above and beyond. Thank you, I’ll be recommending you to my family and friends.”

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maisonwhite.co.uk is rated 4.9 based on 7,718 reviews