maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,756 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Duvet cover set purchased at a good price and delivered within a reasonable time with the free delivery”

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“quick delivery, items as expected - thank you so much!”

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“Absolutely brilliant service plus good price - Thank You”

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“great and very quck delevery”

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“Competitively priced and good delivery”

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“Excellent service Thankyou”

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“Maison White had an item I’d been looking for for a while, it was a great price and they delivered it quickly.”

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“Very pleased with order from maison white parcel arrived within a couple of days was Packaged really well.”

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“Well done to one and all, service and delivery spot on , Many Thanks”

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“Very quick delivery and item as described. Thank you”

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“Excellent service. Quickly delivered and a reasonable price.”

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“Plenty of choice, good prices, fast delivery.”

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“Price is slightly higher than the average market price. Found the same product which is £2 (or even more) at Presence Direct cheaper than Maison White's retail price. Hence, slightly disappointed for not offering a price match or a convenient cancellation process.”

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Thanks for your review. https://www.jellycat.com/yummy-bunny-yum6b/ this is the product you purchased the RRP is £14. this is the market price. You purchased this item for £11.95 which is below the RRP. Presence direct sell this same item for £10.40 We do not mention anything about price matching, so I'm not sure how you feel disappointed in something we do not offer. The difference in price is £1.55 If you want the cheapest price for the product then it is up to you to shop around more. Our cancellation process is clear, customers can email or call us to request a cancellation before the product is dispatched. This is at our discretion. We are always will to save your return postage costs, if the order has not yet been sent. You can also request return your goods within 14 days of receiving them. This is in our terms and conditions and on our FAQs page which can be found on our website before and after purchasing.

“Good purchase experience, the price was nice compared to others. The toy i bought was packaged well.”

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“Lovely cuddly toy and quick service.”

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“Excellent communication by email after I placed my order, and following updates about my delivery which was fast. Highly recommended.”

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“Would use Maisonwhite again, efficient and quick delivery.”

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“Item arrived quickly but was sent in just a thin plastic bag so the item arrived a little misshapen”

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“I have never used this company before. From start to finish the service has been excellent. They kept me informed all the way through the transaction, right up to delivery.”

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“Lovely curtains, good service thanks”

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maisonwhite.co.uk is rated 4.9 based on 7,756 reviews