maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,039 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V quick delivery Thankyou”

Helpful Report

“My daughter loves Jelly Cat plush toys. My daughter has autism and she loves the feel of these plushies, she finds them comforting. I would really recommend them for a sensory toy, so soft and comforting for her. There is a wide variety to choose from on this website. I have purchased these items as a surprise for her birthday. The delivery was faster then what I expected. The items were brilliant, excellent quality (Jelly Cat are very good durable soft toys). They are now all wrapped up and waiting to be opened on her birthday, I can't wait to see her face. I will be using your website again.”

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“Very sweet items, packaging a bit basic.”

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“This is the 4th time I have purchased items from Mason White and I can highly recommend them. Great service and the best range of Jellycat teddies.”

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“Delivered quickly, nice product”

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“Well pleased with the service from Maisonette White. When I raised a problem with the first delivery which was missing an item they rectified it right away and the remaining item was received within a few days.”

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“Well pleased with my order fast dispatch couldn’t ask for more”

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“Great service”

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“They have an easy to use website and they always deliver parcels on time”

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“Love this company have purchased several times amazing service”

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“Fast service, clearly communicated. Product was great and competitive price”

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“Excellent service - parcel arrived virtually the next day, well packed and intact. .”

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“Super fast delivery, thank you.”

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“Amazing service. Very fast delivery, I have ordered a few things trusted website.”

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“Lovely website,great service very pleased with my panda purchase,arrived quickly,no problems at all.”

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“Quick delivery. Item as expected and in perfect condition.”

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“Loved the note books and customer service was great”

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“Beautiful well made cup. Super quick delivery.”

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“Beautiful designs and products”

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“I bought the Tumblie sheep dog for my 2 year old grand daughter. It arrived in a bag - bit squashed - was hoping for a box - expensive toy to just come crushed in post - but anyway - I love it - lovely and soft and cuddly - hope she loves it too.”

Helpful Report

Thank you so much for your review, it's much appreciated. We try to make our packaging as cost efficient as possible, whilst we ensure the contents are protected. More packaging adds cost and therefore price. I appreciate your comments but as it is a 'soft toy' it cannot come to any harm in the packaging we use. All our packaging is 100% recyclable too. Some ask for more packaging, most ask for less, so we try and get the balance right in the way we do. Kind regards The Maison White Team

maisonwhite.co.uk is rated 4.9 based on 8,039 reviews