maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,183 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

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“Very happy with my beautiful cushion. It is just what I wanted, a great price and fast delivery. Thank you.”

Helpful Report

“I have ordered 3 comforters for my toddler, on arrival I realised that was incorrect size. Called to ask for exchange, spoke to a lady first who was very nice and helpful, second person (I can only guess it was a manager) absolutely awful. I don’t think she understands the concept of customer service at all. I have been using this company to buy JellyCat products but I will no longer do that. Terrible experience”

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I could hear you in your call and you refused to listen to Elise. She explained you had been sent the correct item by checking the code on the paper tag. You did not ask for an exchange you told us we had sent you the wrong product. And then shouted that we had the wrong descriptions on the product page. You spent some time looking for the product detail that you mentioned and could not find it (because it was not there) After your call we looked up your last order and you had purchased a different product. That is not our fault. We sent you what you had ordered this time. And said it was fine to return if you did not want the product. You then proceeded to shout at her and shouted “oh my god” and shouting about 22cm sizes. The product description is clear. You then listened to Elise explaining it was a different product and then asked if you could have that product and you were informed it was a discontinued line. It’s a shame you made a mistake when you ordered and felt the need to shout at her but that is not something we will tolerate our staff being shouted at for. We welcome your decision to shop elsewhere.

“I had to return the ideal curtains except for the colour, a very pale green in the store. Turned to a colour silver. Such a shame. Return the curtains and refunded instantly. Shame the refund for postage even partly refunded!”

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“Item as described and very quick delivery”

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“Our tie backs are just perfect and of great quality, Delivery was fast, would highly recommend Maison White”

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“Delay in receiving 1st order but very pleased with products. So much so that I placed another order for one of them.”

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“Super speedy delivery, lovely product, good price. So good I have ordered a second one. Thank you Maisonwhite.”

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“Very reliable and speedy drlivery”

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“I'm absolutely delighted with these curtains and the excellent service!”

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“Great service and I am very happy with the curtains!”

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“Lovely curtains. Great service than you.”

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“Excellent product very pleased with it”

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“I ordered 2 Jellycat bunnies, one of them had a factory flaw, this company have accepted the problem and are sending me a replacement which is great!”

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“My parcel from Maisonwhite arrived promptly. Thank you.”

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“Prompt service, quality goods, very satisfied.”

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“My order was dispatched promptly. Goods were excellent value, exactly as described. Their website was easy to use. Would order again from Maison White and recommend this firm”

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“Chose bedding. Maison white had the best online price and delivered the items quickly.”

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“It’s not your fault, but I haven’t received the item. Royal Mail delivered it to a completely different address and a complaint has been raised. In the meantime, it’s my little girl’s birthday without one of the gifts she’s asked for.”

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Hi Dave Thanks for your negative review about us, it is a shame to receive - especially when as you even say its not our fault. Given the opportunity, we would have happily helped you had we known about the fault that the Royal Mail post person had made. Thanks Maison White

“The Baby Sloth Nightlight is my first experience of Maison White. It has far exceeded my expectations. Very well made, carefully painted and a pleasure to hold. The fact that it can be powered by batteries (as well as plugged in) makes it even more versatile for my granddaughter. She hasn't seen it yet, but I know she'll be delighted - it is so appealing. The buying process was straightforward & delivery rapid. What more could any customer wish for?! Very many thanks ...”

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“Quick and simple purchase journey - good price for great product!”

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maisonwhite.co.uk is rated 4.9 based on 8,183 reviews