maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,765 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comes really fast so not much waiting around for it and amazing quality of products”

Helpful Report

“This rug was so soft when it came in the post I couldn't barely feel her and that is what I love about all the Jellycats. I would definitely recommend it to anyone. She has still got her softness and also the face is huge it acts like a massive, fluffy pillow I LOVE IT!”

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“Excellent ,prompt service. Really pleased with product .”

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“Very prompt delivery. Thank you”

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“Delighted with my highland cow...good quality and delivery was very fast...thank you... I recommended you to my brother.”

maisonwhite.co.uk 5 star review on 1st February 2021

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“Excellent service... very prompt delivery. Great prices as well.”

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“My children are so happy with their jellycats and we were super impressed with next day deliver with economy postage...huge thanks and recomeendation”

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“Very good service. Competitive price but you have to pay for delivery. I would have preferred packaging in a box.”

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Thank you so much for your review, it's much appreciated. We do offer a free post option on orders over £50. Thank you for your feedback about the boxes. I’d love to give you some insight on our choice of bag or box. A lot of our items are sent out in boxes. But the footprint of a box is bigger than the bag. Particularly if the products don’t fill the box. The package size is a lot smaller in the bags we use (the number of different sized boxes we would need to accommodate all the different products we sell would be unreal!) the boxes can take up to 3 or 4 times the space of the bag/product in the trucks and on the posties van compared to us using the bag option. Our choice of posting our goods in bags is an economical and environmental based decision. However if you would like your order sent in a box, that’s absolutely fine, please request so in the delivery notes, and we will happily oblige. No problem at all. Kind regards The Maison White Team

“Very quick efficient service and fantastic quality products”

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“Very pleased with the Jellycats thank you great service x”

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“Excellent products and excellent service.”

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“Came in good time, very happy with my purchase. Would recommens”

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“Excellent service arrived quickly will definitely order again”

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“Bought for a new baby boy that hasn’t arrived yet but it looks lovely, soft and malleable”

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“Very good, quick service.”

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“item is good I have been looking for this specific stamp but the customer service is exceptional!”

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“Great quality bedding. Arrived quickly.”

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“Genius and Quick delivery”

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“Very quick service and delivery. Quality material at a very good price. Would definately recommend.”

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“Very efficient service very reasonable price and good product despite all the current problems. One of the best companies I’ve used !”

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maisonwhite.co.uk is rated 4.9 based on 7,765 reviews