maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,775 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality item delivered quickly”

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“Good service with lots of choice and competitive prices. Delivery was prompt.”

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“We were looking for a Jellycat reindeer for our daughter for Christmas. Maison White had the item in stock at a great price. Delivery was very quick too!”

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“It must be better if you can have free delivery”

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“Lovely product, arrived well packaged and in time for Christmas even though I left the order pretty late!”

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“Great customer service. Lovely products, excellent range and found just what I was looking for, fair pricing.”

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“Given it was Christmas, delivery was really quick. Very happy with the service.”

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“Excellent service and very prompt delivery”

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“Nice item, monkey in a box, well packaged, good quality and swiftly delivered before Christmas.”

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“Very quick delivery”

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“Even with everything going on my gifts arrived super fast and one of the large jelly cats i got was a bargin so im really happy ill only shop for them here from now thank you so much”

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“Great website, the only company with this toy available and delivered super quick”

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“The item I ordered arrived super quickly and was safely wrapped. Really happy.😄😄”

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“Item returned, although very cute, too small & very expensive ...”

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Thanks for your review - which seems to be about the product rather than us as a company (which is how you have left the negative review.) I trust the item arrived timely, well packaged and you were kept informed of the delivery? We are always sad when a customer decides to return an item. The Kara Kangaroo https://www.maisonwhite.co.uk/product/kara-kangaroo/ which you purchased from Jellycat, at a discounted price, vs the RRP. The dimensions and images of the product are all available to see before you purchase. Kind regards Elise

“Swift delivery (so grateful for that, as christmas was just around the corner) and exactly the item described! A little on the pricey side, but even so, I couldn't be happier!”

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“Stumbled across this shop when looking for something online. Lovely items for sale, reasonably priced. I'll definitely have this on my favourites list and look here again when I need a gift.”

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“Quick delivery, well packaged. Lovely decorations. Good choice of item to choose from”

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“Customer service was great. I would recommend, and would use Maison White again.”