maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,775 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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“Good price. Efficient service even during holiday time. Would use again”

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“A Fantastic company. Very efficient and effective. I had a query and I emailed them and with a matter of a couple of hours had my response. A very honest and reliable company. I ordered the Teb Baker Duvet cover set. Came in perfect condition. Came as promised. A spot on service. I was so impressed with the way they respond and offer a very bespoke service. I am glad I chose Maisonwhite. I could have gone to Ted Baker , Amara. The manner in which i was dealt with I knew i made the right choice with Maisonwhite. Will visit again for sure.”

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“This was my first time buying from Maisonwhite I have to say they were excellent in keeping me informed regarding when I could expect delivery. When my bedding arrived it was on time and in excellent condition”

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“Great service. Love the curtains! Thanks.”

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“Wonderful and efficient communication from this company, Elise kindly alerted me to a potential problem with my order prior to dispatch, then proceeded to resolve the issue for me very quickly. So refreshing to discover an online company displaying this amount of initiative and professional customer care and satisfaction. I'm most impressed with their conduct and would be delighted to purchase from them in the future.”

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“Paid for gift wrap and a card. Item came in an un gift-wrapped cardboard box. I was not impressed.”

maisonwhite.co.uk 1 star review on 3rd January 2021

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Hi Adrian Thanks for your negative review. We have not heard from you about this. I'm afraid you are mistaken we don't offer 'wrapping'. This was never sold to you. You did however order a card with the following message, I trust this was included. I am sorry you are happy, but simply do not offer a wrapping service, only cards. Maison White

“Looked for designer cushion. Best price shown. Arrived early, in time for Christmas. Brilliant efficient service!”

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“Fast delivery 📦 received in time for Christmas, very happy.”

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“I was specifically looking for the avocado Christmas tree decoration for my daughter’s Christmas present. I thought postage was a bit expensive but, happily, it arrived safely and in time for Christmas. Thanks”

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“Fantastic customer service. Made sure items reached us before Christmas. Items are well made and look great.”

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“Fast delivery, well packaged, lovely items. Will shop here again :-)”

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“Excellent service, very quick delivery and such a beautiful product! Thank you 😊”

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“Gute Qualität und schnelle Lieferung”

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“Excellent delivery in time for Christmas”

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“Excellent service. Teddy is now in his new home!”

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“Lovely choice of fabrics and quick delivery too.”

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“Easy to order and quick delivery in time for Christmas. Will be buying from this website again”

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“Super pleased with Storm the Jelly Cat Octopus ordered for my daughter for Christmas! She was delighted! I was relieved as I left ordering it until the last minute and Maisonwhite saved the day, it was here in time for Christmas! Reasonable price too. Thank you so much, I would definitely recommend this company. Five stars.”

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“Great from start to finish. Kept in the loop every step of the way. Will use again”

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maisonwhite.co.uk is rated 4.9 based on 7,775 reviews