maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,181 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 29th September 2026

Caroline Buist

maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used maison white exclusively for Jellycat purchases due to their low prices and free delivery over £50. Never had a bad experience, always excellent customer service when needed. Brilliant.”

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“Lovely shop with super products & brilliant customer service 😀”

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“Great service”

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“Love the toy”

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“Nice gift ideas and a side selection but pretty expensive and postage costs were also quite high.”

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“Excellent product and quality”

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“Excellent service and delivery. Very impressive!”

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“Fast delivery,good service and lower price”

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“Lovely Jellycat bat beautifully packaged and swiftly delivered.”

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“Excellent service”

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“Lovely, cute Jelly at monkey. Attractive gift wrapping and prompt delivery.”

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“Quick service, good price”

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“Arrived on time as advised,thank you, love the oven gloves. Good quality, good price thank you.”

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“Panda teddy is a lot smaller than expected it Says it’s a medium, yet more like a small. I paid for extra fast delivery, it was delivered on the correct Day, but not time. It was actually over 4 hours late. So, inconvenience there!! The teddy is lovely, soft/snuggly but I had I of seen it in person I wouldn’t have paid the price I paid for it, as I don’t think it’s worth it. However, I did keep it as I was in need of a panda teddy asap.”

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Thanks for the review. The sizes of the products are all given on the website. These are there for you to view and compare at your leisure I can see your parcel was delivered at 1.18 in the afternoon https://www.royalmail.com/track-your-item#/tracking-results/VY454038230GB I cannot see where there would be any inconvenience, we do not offer a timed delivery. Royal Mail only give an estimate of delivery time when they text or email you to let you know the parcel is on its way, and there is no guarantee of time for delivery. IF they have given you a guaranteed time please do let us know so we can bring this up with ourselves. You can email us. The delivery times are only aims, as stated in the information given to you. IF you have an issue with the delivery time, we would suggest you bring this up with your local post person, who would have been on their round since 7am delivering parcels to many properties, and I am sure they would love to hear your feedback about why you feel your parcel was delivered so late.

“Excellent service, prompt delivery and really good prices! What's not to like?”

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“Arrived very quickly and was exactly as described”

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“Lovely product ideal for my granddaughter to be,it will match my sons and partners German shepherd I can imagine her walking it along side him xx”

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“Cake tins came quickly & well packaged.”

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“Speedy delivery as ordered. Would use again.”

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“Was pleased to find a huge JellyCat bunny available for my daughter on the Maison White website. It was an easy process to order and it was delivered quickly. Thank You”

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maisonwhite.co.uk is rated 4.9 based on 8,181 reviews