maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,723 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and very well packaged so no worries about arriving damaged. Great prices the item i ordered was the cheapest i had found out ! . Great service all round , highly recommended”

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“Perfect. A good price, reasonable delivery that arrived nice and fast.. Thanks”

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“Hello. I’d like to say that the choices were excellent. The prices were very good, and I am very happy with my two DCUKS. On both occasions, delivery was quick, and they arrived in tip-top condition. Thank you.”

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“The candles arrived dented and bashed, purely necause they had been very poorly packaged! They were rolling around in the box!”

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Thanks for your review, we can only apologise for the way the arrived and have provided a return at no cost to you and full refund as these have sold out. Kind regards Maison White

“The order process on the website was very straightforward and the goods were received by quickly. All round a very good service and more than happy to recommend Maison White.”

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“Very good service all round. Recommended.”

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“Lovely website with prompt delivery .”

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“Excellent Service & please with items.”

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“Lovely items on their website. I had a small issue with ny delivery but that was sorted out and received my parcel promptly.”

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“Excellent communications. Very quick despatch and delivery. We bought ready-made curtains which were of high quality, exactly as described and at a lower price than competitors. Will not hesitate to use Maison White in the future.”

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“Good delivery but Jellycats much smaller than expected”

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Thanks for your review. We're glad we succeeded with the delivery. The Jellycat sizes aren't something we cant really change or have control of. We try to make everything clear for our customers, with product descriptions and the dimension available here's an example from a product you purchased. Jellycat Andie Axolotl Small Andie Axolotl is covered in soft deep blue fur, so you’ll never miss him! He has great circular blue-black fluff puffs and a long, fluff-lined tail to help when he swims under water! SIZE SMALL – H17 X W6 CM SAFETY & CARE Tested to and passes the European Safety Standard for toys: EN71 parts 1, 2 & 3 for all ages. Not recommended for children under 12 months due to fibre shedding. Hand wash only; do not tumble dry, dry clean or iron. Not recommended to clean in a washing machine. Check all labels upon arrival of purchase. Of course if you are not completely happy with your purchases you can return these to us, in the new and unused condition for a refund.

“Excellent service and fast”

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“Wonderful experience”

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“Great service. Nice website and managed to buy what I needed for Christmas gifts. Fast delivery too.”

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“Great product excelent service”

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“Good price, excellent service”

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“Great service, the item arrived very quickly, and was well packaged.”

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“Excellent service”

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“Easy to order and updated when dispatched very efficient service 1st time I have ordered from your company and will definitely recommend you to my friends and family”

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“Even with postal strike my order was delivered quickly.”

maisonwhite.co.uk 5 star review on 31st October 2022

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maisonwhite.co.uk is rated 4.9 based on 7,723 reviews