Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,543 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 20th May 2025

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great quality pins made for me, I absolutely love them and the design team are so friendly, they helped me through-out the process! Will buy from you guys again!”

Made by Cooper 5 star review on 25th February 2019

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Posted 6 years ago

“I’ve had excellent experiences using Made by Cooper. The quality of the product is great, the staff is very helpful, and they always manage to impress.”

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Posted 6 years ago

“They sent my pins to Australia by mistake. Firstly I had a design that wasn't suitable, £50 to change it to another one, so I had to cancel. Very strict in that respect. Then start a new order, so wasted £60. That is fine I can understand as they did mockups, but to charge £50 to change to another design is bizarre as I had to start a new order instead and that costs nothing, obviously. I was then told the charge in emails without them adding VAT, so when I got charged £8 extra was taken. Cue another passive aggressive reply from the company. Then on the new order after a few weeks they sent it to Australia (instead of england) with a passive aggressive "not our fault" set of replies they rushed out some more. Not allowed a refund again. They really do not like to give refunds, even when you do not get the item. Then I get the item and the print out quality of the backing card is home printer inkjet quality. You can see the noise on the colours, it is not shiny, it is the cheapest possible print quality they could do, it doesn't even seem to be a laser printer. If I used my own printer it would be the same. Their response "we think it is fine" The responses you get are extremely passive aggressive. Nothing is their fault, it was obviously my fault they sent it to australlia even though my address is in england and Ive never had that happen ever. Instead of sorry it's "mistakes do happen" It really is a very unprofessional support aspect of the company. I missed the entire christmas sales window because they sent my item to Australlia by mistake. I really think this company could improve it's customer service replies to be less passive aggressive and also offer some kind of partial refunds when something goes wrong or if you change an order do not try to charge extra. The quality of the pin itself is fine, could have been better if they had made suggestions to remove smaller elements when they did the mockups.”

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Posted 6 years ago

Sorry you were not happy with the service you were given. We have checked all communication and feel we did everything to help get the pins to you. We apologised on many occasions about the mix up and we delivered the new set of badges before your original estimated date, we don't feel missing the Christmas market is fair as we still delivered the new set ahead of the predicted delivery time even though there was a delivery address error. Quality of pins, backing cards and the help was all a high quality and ensured we delivered quality product on time.

Posted 6 years ago

“I needed to make a small amendment to our order even though it had been processed, I notified them, and they got back me immediately and double checked I was happy. Great customer service.”

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Posted 6 years ago

“Nice product, really satisfied with how my design ended up all shiny and bright, Worth the wait ( bit long tho )”

Made by Cooper 5 star review on 24th February 2019

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Posted 6 years ago

“Fabulous colour range and a swift delivery 🌟”

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Posted 6 years ago

“Great company, super easy to use with quick amazing results Will definitely use again!”

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Posted 6 years ago

“Very nice lapel pins made according to my specifications, great communications and on time delivery with proper tracking.”

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Posted 6 years ago

“The pins have arrived and they look great!”

Made by Cooper 5 star review on 19th February 2019

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Posted 6 years ago

“Excellent quality!”

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Posted 6 years ago

“Excellent service and speed of delivery”

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Posted 6 years ago

“Good service. Pre-order question answered promptly via email. Ordering was easy and product despatched as promised. Let down by DPD delivery but that's not their fault.”

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Posted 6 years ago

“Absolutely love our badges for our school choir! Beautiful quality and beautiful to look at!”

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Posted 6 years ago

“Perfect service and good advice. The pins arrived just in time !”

Made by Cooper 5 star review on 9th February 2019

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Posted 6 years ago

“Great service! I was kept informed at every step of the process, from the tweaks of the design to the final delivery arriving exactly when stated. The final product accurately matches the design offered, including the detail of having such small text. The patches I ordered are going to be used as part of our wedding invitations so I'm sure our potential guests will be impressed. Thank you!”

Made by Cooper 5 star review on 8th February 2019

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Posted 6 years ago

“Made by Cooper were brilliant all the way through the process. Super happy with the pins. Thanks!”

Made by Cooper 5 star review on 7th February 2019

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Posted 6 years ago

“Great Quality badges and arrive quite quickly”

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Posted 6 years ago

“Great work!”

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Posted 6 years ago

“Brilliant product and excellentvservice . Thank you”

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Posted 6 years ago

“I love our wedding pins and cannot wait to give them out on our wedding day! They look hust like our puppy! Thanks so much! Can’t fault the service at all!”

Made by Cooper 5 star review on 5th February 2019

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Posted 6 years ago

Made by Cooper is rated 4.8 based on 4,543 reviews