Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.85

4.9 Rating 4,780 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.9

Based on 4,780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 4th July 2026

1010

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The design team was very patient with me and the back and forth communication, and the pins that I ordered turned out beautifully!”

Helpful Report

Posted 9 years ago

“As much as I want to give them a good review, my experience with the poor customer service holds me back from doing so. I ordered 6 different pins and while 5 of the 6 came out perfect, one of them (which I ordered 300 of) did not match the proof that I approved at all. I used the same template for this one as I did with two others in this order, and those two matched the proof. The one that had issues had extremely thin lines compared to the proof and the batch has an abnormally high rate of defective pins as well (including scratches, color smudging, random metal marks, hairs in the enamel, bent plating, and more). As I mentioned before, I used the same template for this design as I did with two others in this order– the only difference between them are some color changes and minor shape variations. The other two pins matched the line weight of the approved proof with only a few defective pins in their respective batches. It doesn't make sense why the third design in this set of pins should have came out any different, but they did. I contacted the company voicing my concerns only to receive a response from Oliver who seems to not give a care in the world. He did not offer me any help and only said that they came out the way they did because of the polishing process that is involved in hard enamel pins. That's it. Nothing more. I'm sitting here with 300 off-model pins and this was the response that I received. I tried to explain how this was much more than a polishing issue. It doesn't make any sense for 300 pins to come out wrong because of the polishing process. The 300+ other pins that used the same template as this pin came out perfectly fine and Oliver fails to acknowledge that fact. Every time I sent him photos showing him how wrong the production went with these pins, I only get told that it's because of the polishing process. I was even told by Oliver that he thinks the pins "look great". Really? It doesn't matter how *he* thinks they came out. What matters is that the pins do not match the proofs that I approved. Hundreds of customers have already pre-ordered this pin after viewing the approved design. I cannot and will not deliver pins that did not match what I was promised. Their terms and conditions state: "Please make sure the artwork is what you want. Position and angle of the visual is how we will make the item as close as possble. This returned approval confirms the accuracy of the artwork and assures that your order will print as you requested". I spent an enormous amount of time making sure everything was correct and it's a slap in the face to hear them tell me that the defective pins "look great". I ordered over a thousand pins in this order, and only one design which I ordered 300 of did not match the proofs that they sent me. I can't use them and Made by Cooper refuses to do anything about it. In the photos, the "bork" pins are the ones that came out wrong. All of them have extremely thin lines and inconsistencies throughout the batch.”

Helpful Report

Posted 9 years ago

We have offered a return on the badges even though the badges look great. We make very clear about the process involved and what might happen in production. We have inspected the badges and are perfectly acceptable with in the process of hard enamel. We do care but can not offer to remake perfectly acceptable products. We also offered to remake any clearly defective pins, but can not guarantee line thickness in hard enamel due to polishing which is in communications about hard enamel and agreed design terms.

Posted 9 years ago

“The e-mail correspondence was quick and accommodating and the pins turned out better than expected. Superb service!”

Helpful Report

Posted 9 years ago

“The designers spoke with me and easily made the adjustments to the pin design that I requested, and the order arrived only a day or so after the originally predicted date. The quality of the pins are exactly what I hoped for, and everyone has been asking me where or how I got them made, because they look great. Will probably reorder from MadeByCooper soon! Very pleased with the overall experience.”

Helpful Report

Posted 9 years ago

“Quality product, produced to the highest standards, turned around in exactly the timeframe promised. I'm super happy with my order. The only reason they get an imperfect score is because after I placed the order, I had to make a last-minute address change. I emailed to request it, and received a prompt, cheerful answer in the affirmative. However, the change was never made, and the order was sent to the wrong place (I recovered it successfully, but it was a pain, especially after I had been assured that the address change went through).”

Helpful Report

Posted 9 years ago

“Great communication. Only tiny issue with some text on the backing card being slightly cut off but that's a note for me for next time. Answered questions in a timely manner. Thank you MadeByCooper!”

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Posted 9 years ago

“The quality of the actual pins is excellent! Super well made, and worth the wait. Customer service was a little spotty at times, but I at least got replies on a timely manner.”

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Posted 9 years ago

“EXCELLENT JOB, VERY STRAIGHT FORWARD ADMIN PROCESS.”

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Posted 9 years ago

“They were very helpful and responsive. Our badges turned out looking suitably awesome.”

Made by Cooper 4 star review on 3rd April 2017

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Posted 9 years ago

“they are friendly and very helpful ,”

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Posted 9 years ago

“Most pins had easily noticeable defects. Hairs in the enamel, enamel on the raised portions, incomplete fill.”

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Posted 9 years ago

Sorry to hear this, do please email us and this can be fixed for you of course, it's not a problem

Posted 9 years ago

“Having had a nightmare using another pin company, I was nervous about getting my pins made. However, Made By Cooper were excellent - from the initial order, to the delivery and quality of the pins. Very happy and about to place my next order after I've finished writing this review.”

Made by Cooper 5 star review on 30th March 2017

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Posted 9 years ago

“Website is very approachable and easy to use. Pair this with and outstanding level of product quality and you have a perfect storm of happiness.”

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Posted 9 years ago

“We were able to get our pin badges done in a shorter time frame by talking to them. They arrived well packaged, on time and were absolutely perfect for what we wanted. In fact, if anything they exceeded our expectations: the pins are unbearably cute! :-)”

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Posted 9 years ago

“I ordered some fabulous custom made brooches with my choirs logo. I'm extremely happy with the outcome and I'll be reordering more at a later date. Great service and arrived before I expected. 10/10 Thank you!”

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Posted 9 years ago

“Hi. Overall the design is okay. However in terms of safety. At the back of the pin, supposedly there are 2 sharp edges to put the rubber thing. But below the sharp edges, there are smaller sharp edges that is not suppose to be there. I can provide you pictures if you want to see it. My customer rejects it because of these so this is a problem.”

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Posted 9 years ago

Hi, yes please send pictures, are you referring to the anti-swivel part of the pin fixing? this is standard on pins to stop it swivelling?

Posted 9 years ago

“Great customer service, easy to order, etc. I definitely plan on working with Made by Cooper again in the future!”

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Posted 9 years ago

“Made by Cooper was affordable and provided excellent service! I had to amend my design a few times and the process was very easy. Everyone I interacted with was very friendly and helpful! I plan on getting all my future pins through Made By Cooper!”

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Posted 9 years ago

“One of the only reliable places I've found to offer rose gold plating on enamel pins, and of good quality! Always pretty easy and quick to communicate with as well, clear proofing process. Shipping could be faster but is still an understandable speed for international. At first, I was sent only half of my total order, but the situation was resolved quickly.”

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Posted 9 years ago

“Made by Cooper captured exactly what I was looking for when creating my lapel pin for my organization. The colors and back card are simply perfect. I'll definitely order again”

Helpful Report

Posted 9 years ago

Made by Cooper is rated 4.9 based on 4,780 reviews