Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.85

4.9 Rating 4,749 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.9

Based on 4,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 2nd June 2026

1009

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your communication was great and thehuddswellfest wristbands that you have done for me are fantastic. Thank you very much.”

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Posted 7 years ago

“Efficient service, easy purchase.”

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Posted 7 years ago

“The custom badges made for our wedding were brilliant. The design was sorted out quickly and the finished product was spot on.”

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Posted 7 years ago

“Very easy ordering process, pretty fast production and wonderful quality on the pins! Very happy, will be ordering again.”

Made by Cooper 5 star review on 3rd July 2018

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Posted 7 years ago

“Lovely pins and well made”

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Posted 7 years ago

“Fabulous service from the visual emails and sorting the backstamp to have my logo. Also received a week before the first scheduled date. Have ordered my next Pins already.”

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Posted 7 years ago

“Our custom artwork was translated into absolutely beautiful pins. Can't wait to share these with our team. Fast shipping and great customer support were a bonus.”

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Posted 7 years ago

“Every single time my pins are perfect! Such great people to deal with.”

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Posted 7 years ago

“Amazing work!!!!! Congrats”

Made by Cooper 5 star review on 2nd July 2018

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Posted 7 years ago

“The quality of the pins and tattoos is perfect!”

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Posted 7 years ago

“I love my new enamel Spirit House pins. The fine details came out really well. thanks!”

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Posted 7 years ago

“Excellent design support which resulted in a very classy pin.”

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Posted 7 years ago

“Consistently great products and service”

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Posted 7 years ago

“Best quality product and great service”

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Posted 7 years ago

“Very good quality for both service and products! I am fully satisfied!”

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Posted 7 years ago

“I’m really pleased with how the design turned out. I had ordered from other suppliers before and had found quite a few imperfections in the pins. I’m really surprised when I checked a handful of pins from Made by Cooper and found them all to be almost perfect. REALLY HAPPY and will make more pins in future.”

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Posted 7 years ago

“Kept me informed all the way along. The badges I ordered were spot on for quality and look great!”

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Posted 7 years ago

“After 2 successful orders (100 and 200 pins) I trusted MbC with an order of 900 pins (a re-run of 300 pins and 3 new designs, 200 pins each) and I wish I’d never done that.   Whilst the 300 re-run pins were ok, the new 600 pins were nothing closer to the the previous ones.  The profiles were way thicker, the colours were inaccurate (even if we used the same pantone number as in the previous orders) and not uniform, the metal showed through the colouring. Even the paper used for the backs were thinner and cheaper and so did the plastic in which they were wrapped.   Surprised by this manifest quality drop I contacted MbC to see what happened and to fix the situation.   Oliver Ker (founder of Made by Cooper) replied “I can see the slight colour difference in the yellow. Unfortunately we don’t agree that these are as bad as you mention, we believe the quality is still high (…) We are always looking for way to improve and we use multiple producers for different products to ensure we get the best from each of them. Going forward I can ensure the new designs will be made with your preferred producer thats not a problem and If can accept a 30% refund on the order I can get this actioned ASAP.”   A 30% discount was inadmissible because I wasn’t in the condition to sell them, as they were so evidently cheaply made, and we were talking about 1032€ so I insisted for a full refund/re-run.   They stopped answering my mails.   Luckily, before the arrival of this faulty order, I’d already placed another order of 1300 pins and we were at the visuals-approval-phase so, when the graphic department contacted me for the delay in the approval of the visuals, I told them I could’t approve anything because I was having an issue with a previous order and I’d probably have to cancel this last one.   All of a sudden Made by Cooper’s Oliver woke up and proposed a re-run if I’d approved the new 1300 pins order as well.  I was glad we’d found a solution so I gave my consent.   2 months later, when the new pins arrived the situation was ridiculous. The 1300 new pins were ok whilst the 600 I had re-made were even worse than the previous faulty 600.   The re-run was just like the previous faulty order and, in addition, all of the pins lacked final coating.  Oliver answer was even worse than the previous ones too: “Sorry you are not happy but I think you are expecting too much from a low priced item, these are not jewellery items and we find them to be acceptable as an enamel badge. We agreed to make them with your preferred supplier at no extra cost to help. Sorry that you’re still disappointed but we do find these badges to be acceptable and made to the specification we provided.” I tried to reply back saying that It was true I had high expectations, but were expectations MbC had set with previous runs, not a jeweler and so on but they simply replied: “We find these goods to be correct and to be of acceptable quality. We do not find them faulty. We do not offer refunds for non faulty goods”.   End of communications.   I’m really sorry for this long, boring, review but I hope my experience could help other not trusting this company. I had lost 1032€ and I really hope others will not.”

Helpful Report

Posted 7 years ago

We are sorry you're not happy with the product, but from the review you can we have tried to help by changing to your preferred supplier which was re-made and we delivered badges that are more than acceptable. This dispute was also reviewed and settled by a third party by your request. Wish you best of luck in future.

Posted 7 years ago

“Great quality and Made by Cooper helped with the design. Overall great quality and customer experience.”

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Posted 7 years ago

“Made by Cooper were professional and timely throughout the order experience. They were receptive to making sure the design was right, including taking a couple of revisions before approval. The estimated time for the pins to arrive was accurate, and I’m very pleased with the products! Would recommend, even as a first-time enamel pin customer.”

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Posted 7 years ago

Made by Cooper is rated 4.9 based on 4,749 reviews