Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,259 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,259 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 22nd April 2024

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its the best way to create custom merch with the best quality”

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Posted 5 years ago

“Very happy with the service and time scales. My own inexperience led to my pin design looking much darker in reality with lack of definition, so I would suggest to other ‘newbies’ to carefully consider main colours & trim before production!”

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Posted 5 years ago

“Always great service!”

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Posted 5 years ago

“Pins that arrived adhered to my original design and came in good condition earlier than expected. The enamel on one or two was a bit faulty but other than that, great service for the price offered.”

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Posted 5 years ago

“Excellent service and speed of delivery”

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Posted 5 years ago

“Incredibly friendly, patient and helpful service, and a top quality product at the end of it. No complaints! Particularly useful to have help with the design process, and recommendations from the experts.”

Made by Cooper 4 star review on 5th February 2019

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Posted 5 years ago

“Quick reply and good quality”

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Posted 5 years ago

“My custom hard enamel pins arrived quickly and more beautiful than I anticipated. There was a small issue with a missing backstamp, but they promised to reimburse me for it. Other than that, seeing the pins were a dream come true and I love them! Would recommend.”

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Posted 5 years ago

“Very pleased with the service and products from Made by Cooper. We wanted to arrange a small memento for a number of departing employees and chose the soft-enamel coins which arrived on time and to a very good standard. I would not hesitate to recommend Made by Cooper to others.”

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Posted 5 years ago

“My second time using Made by Cooper to make enamel pins - still great quality, though a little disappointed - with my first order I got a few extra pins, to account for the few with defects, this time I got no extras so some of my 100 pins have to be sold as seconds.”

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Posted 5 years ago

“Its not exactly what we asked but in the end the product is good and we can still use it”

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Posted 5 years ago

“I ordered 4 different soft enamel pin designs, which were under a deadline- Made by Cooper not only produced these pins in a reasonable and quick timeframe, but the shipping was fast too! When I received my pins, there were some minor details I wasn’t 100% satisfied with, and when I contacted customer support, they were very helpful and I now have a new batch of pins being sent for free! I’d do this again no doubt, especially with the customer service team being so helpful and nice!”

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Posted 5 years ago

“Communication wasn’t great but my order arrived early and I’m extremely happy with how they turned out!”

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Posted 5 years ago

“Really happy with the product, my initial contact was slow but I think maybe just a missed email. Badves came quickly and are good quality. Just a point of note, one of the people buying commented why did they need to be in plastic bags, maybe something tbat could be reveiwed.”

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Posted 5 years ago

“Pin details are amazing, better than expected. Colors instead are a bit different that the mock-up. Btw i’m satisfied for the result.”

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Posted 5 years ago

“Competitive prices, was able to complete a short turnaround. Fast response time. Slight error on the pin colour but it's my fault that i didn't specify the PMS clearly but this was in the AI document which i assumed they would've pull from. Lesson – never assume. All in all good service and I got a free branded lolly-pop which was a nice marketing touch. Quality of the pins were of a good standard, had varied options for backs which was nice.”

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Posted 5 years ago

“Aside from a problem with the shipping the quality of the product was top-notch”

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Posted 5 years ago

“I will be honest here. Manufacture is good but could be better. Sometimes customer service is bad an I have to wait so long for reply. However they are super helpful and patient and even if I make vector files myself I think they are good choise for those who can't.”

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Posted 5 years ago

“We received the pins in time and are really happy with our purchase. The colors of the filling and the golden plating all look great together. We examinated all of the piece we received: Each one is in perfect state and we even have one or to pieces more than we were supposed to have. If I have to order new pins, I would definitely do it here. Célia Housset”

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Posted 5 years ago

“This review is based on the thousands of pins I've ordered, in over a dozen designs, and I'll try to go over both the good & bad in an honest manner. I've been ordering exclusively from Made by Cooper throughout 2018 because a large percentage of my sale are pre-orders, and with those you REALLY need a dependable company who can deliver quality products on time. In truth, my pins often arrive a week early. Super fast production! And the quality is consistent - in every batch there'll only be one or two pins with mild defects, like scratches (which is a better percentage than past companies I've order with). My customers are always delighted with them! The orders always arrive safely, as well. They're delivered in boxes, which prevents crushing of the pins in transit. I've had issues with past orders (in totality: a glow-in-the-dark design arriving without the glow enamel, an anodized design arriving with missing enamel, and an order arriving with 50 pins instead of 100), but I think occasional errors are hard to avoid, no matter who you order from? What matters most to me is how the problems are dealt with, and Made by Cooper has always swiftly replaced incomplete or defective orders. They usually reply to emails within a day, and are courteous and professional. A not-so-great experience was having a replacement order arrive with the exact same problem (missing glow enamel), but Made by Cooper had the second replacement batch made at high priority speed - I think I got it within two weeks! And they don't make you return defective pins, which means you can make extra profit selling defects as seconds quality. I do currently have a problem with a delivered pin, where there is significantly more fill than was present in the approved visual. I've noticed this happen on a few past orders (fill being added that wasn't present in the visual), but based on my past dealings, I trust them to deal with this issue in a satisfactory manner. Their pins aren't cheap, but as a naturally anxious person I'm willing to pay for the peace of mind that dependability gives. I like that you're linked to a page showing what stage of production the pins are in, with updated estimated delivery times. I've spoken highly of Made by Cooper thus far, so you may wonder why I'm giving them a 4/5 instead of a 5/5. Recently they've introduced an extra cost (for example, 32 pounds on an order of 100 pins) that is invoiced via email after you've already paid through the website, to 'custom cut to shape'. As one of their slogans is "No Hidden Fees", I was upset by this. The explanation given was that prices had been lowered across the board, but (specifically regarding enamel pins) I didn't find that to be the case. For this batch of pins, they ended up waiving the 'custom cut' cost, but I worry about that being a future problem. One last thing to note: I'm not a fan of the gold plating (it's not that glossy), so I always upgrade to rose gold plating (SUPER glossy). If you're an artist who gets nitpicky about that stuff, I'd advise you do the same. I've also ordered the nickel plating and anodized plating, and found those to be gorgeous. Regarding other pin options, the glitter always turns out great, and the glow in the dark is SUPER vivid! I've had customers specifically comment on the later :) I've tried to be thorough and honest about my experiences, so hopefully this review is helpful to those considering whether to order from Made by Cooper. I've personally recommended them to artists in the past, and will continue to do so (with the caveats mentioned above).”

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Posted 5 years ago

Made by Cooper is rated 4.8 based on 4,259 reviews