How would you rate
Made by Cooper?
"Quick and clear communication at every step of the process - also delivered final pins a week ahead of the ETA"
"I've used Made By Cooper about a half of dozen of times and the product they create is always great looking and quality. My favorite aspect of the process is having a super easy creation process where I can play with the size and quantity without having to go back and forth with pricing estimates. Super easy and quality product, it's great!"
"Re-ordering a previous pin design was seamless and straightforward, not to mention production and delivery was faster than I expected."
"Quick, courteous response and subsequent manufacture/supply of patches which are of high quality"
"I ran my first successful Kickstarter and got one of my pins made by Made By Cooper! They were prompt and courteous with their responses, and were especially helpful in suggesting options when one of my glitter colors wouldn't work. In fact, we ended up using Transparent enamel - which I'd never heard of but turned out amazingly! In person they are superb quality! Very thick, solid, and well made. They look very luxurious and I'm sure my backers will love them!"
"Quick and easy design process. Staff are very helpful and the product was great quality. Slight confusion over payment but was quickly sorted."
"I received my product after just over one month, and most of the pins were perfect. About 40% had minor defects (scratching, inconsistant line sizes) and only two pins had very major defects (marbled red coloring in one pin and a whole chunk missing from another). So overall the product is fine. I didn’t realize beforehand that they outsource to China, and are essential just a middleman.
For being just a middleman, however, it’s strange that their communication is very cold and not prompt. You don’t get any production photos, and the status update system they have only shows you the very basics (proof sent, order in production, or order dispatched).
They don’t stick very well to your proofs. I had so many back and forths of botched proofs and very unhelpful replies for my second set of pins that I ended up choosing another manufacturer. (And this different manufacturer ended up being able to perfectly reproduce my design for about half of the price, with amazing communication!)
So all in all a very mediocre company. Had the communication been better (not cold, distant, few and far between) I would have left a better review and had a much better experience.
But what really bothers me, is the fact that I searched for manufacturers for weeks and settled with them because of their amazing reviews... and now I see why they have such reviews. Bribery. Shame on you. (See photo.)"
"Very prompt communication, and delivery of products was earlier than expected."
"I am really happy!
the advice of the graphic designer for the colors, the order faster than expected, the care of the parcel ...
I recommend !"
"Excellent, fuss free service, and the quality of the badges were exceptional! Cheers"
"I am a new pin designer and did a lot of research before deciding on Made by Cooper. I'm glad I did! The whole process was smooth and simple, from interacting with the customer service team when I had a website issue, to approving the proof, and finally receiving my pins, which came out great. I've already put in my next order!"
"reactive & patient customer service
Although there was a mistake (i received Soft instead of Hard enamel): i got refunded quickly and the pin is still good looking :)
i hope it'll get featured on your insta account too ;)"
"Quick delivery, exactly what I ordered."
"Pins were amazing. Fast turn around. Knew where I was every step of the way. Thanks guys!"
"Good quality pins, translated our artworks well."
"quick responses, easy to talk to and get along with and great prices."
"Quick shipping, perfect quality, awesome costumers' service"
"I am happy with the pins I received, in large part due to what a good experience it was to work with Made by Cooper's design team. The pins are of excellent quality.
Receiving the pins was another matter. They were initially sent to another customer. While it has all worked out, it was a hassle to actually get the pins."
"Made by Cooper doesn’t disappoint with quality. My enamel pins always look fantastic! My only complaint is that sometimes communication could be better. They can be slow to respond, but I can definitely deal with that if I know I’m getting good product. Plus shipping is so fast."
"High quality product, hassle-free workflow and the staff replied to me very quickly. Exactly the team I need to feel secured about my order! The things arrived way earlier than promised so I am very very thankful for that. Kudos to you folks!"