Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,598 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lyco provided an excellent delivery service and product, which I would have given 5 stars for, had there not been an extra charge because of my postcode which is only a distance of 30 miles from Dumbarton in Glasgow. The plug and go light system (although not placed in the garden as yet) are well made and we are extra pleased that as well as a spike for soft ground, there is also a bracket supplied to screw the lights onto a decking or other structure. I tried the lights indoors and all 6 together provide good illumination. Looking forward to getting them fitted out in the garden.”

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Posted 8 years ago

“Company is fine. However latest order was duplicated and therefore cost twice as much. This is no financial problem as I can still use product ordered. It does reveal failure in the order system as I do not feel that I completed initial order correctly and that is why I started again - surely this could have been observed at point of despatch ?”

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Posted 16 years ago

“Once I finally managed to set up the acount they were very efficient”

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Posted 12 years ago

“very good”

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Posted 15 years ago

Thank you for your feedback, please visit our website again soon, we are increasing our LED range as the techonology improves.

Posted 6 years ago

“I ordered 2 lights, (both at the same time) the first one came through 2 days early which I was pleased about and the second one was due the next week, then it was due the week after that and then it was due the week after that (3 weeks), however, it arrived 2 days before the final due date.”

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Posted 11 years ago

“Arrived in good time. Well packaged.”

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Posted 11 years ago

“I found the door closer that I wanted on the website quite easily but when I wanted to buy some fluorescent fittings and lights the page does not load. I found this in the case of several of the lighting products so I bought elsewhere”

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Posted 15 years ago

“although the wrong colour product was delivered the switch and response was from the sales team was very helpful during the process”

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Posted 10 years ago

“Service is good but one item arrived broken and has not ye been replaced . Certainly not in the timespan promised”

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Posted 12 years ago

“No problems”

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Posted 17 years ago

“Quick and efficient order and delivery system. Would recommend.”

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Posted 17 years ago

“We ordered two light fittings - when they arrived, 1 was the wrong light. I phoned customer services and they despatched the correct fitting which I am currently awaiting delivery of. I am also waiting for a label so that I can return the incorrect light. We order over the internet to make life easier and although this is not a major hassle and was dealt with promptly by customer services, it is a small niggle which has us running around to clear it up. Customer services - excellent. Packing department - poor.”

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Posted 17 years ago

“generally good service, occasional invoicing errors cause difficulties (ie give credit card at time of order, staff send out with invoice not credit card charge, very rude accounts staff chase)”

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Posted 14 years ago

I am sorry you have had a problem with invoicing. Occasionally the bank will not let us process a credit card so for certain customers, to ensure your order is not held, we will send it out on an invoice unpaid. The accounts team should then advise the situation and request payment, at no point should they be rude, please accept my apologies, your comments will also be passed to the accounts manager for investigation. Kim Puttick Customer Service Manager

Posted 6 years ago

“had a problem with payment card but quick email notification from them ensured solar lamps still sent out promptly”

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Posted 9 years ago

“Speedy delivery usually next day. Online ordering is easy. However, I always get invoices to my delivery address despite having a diffrent address for invoices which is recorderd on my online account. Can you explain why this is happening?”

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Posted 15 years ago

“I have not used these items yet - hence no giving 5 stars.(Too soon to ask) but delivery was speedy, despite the box being crushed prior to arrival the item seems to have survived”

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Posted 10 years ago

“The product was clearly described and left no space for doubts. The payment was easy to make and the delivery was quick.”

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Posted 13 years ago

“Website needs updating - the page is far too busy”

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Posted 17 years ago

“Delivery delayed. Fed ex claimed they did not have the house number. That was not true”

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Posted 11 years ago

“They had a good range of products on their website, good prices but the delivery costs were expensive.”

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Posted 16 years ago

Lyco is rated 4.7 based on 16,598 reviews