Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,555 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

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“Efficient service I like it”

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Posted 8 years ago

“Very helpful when I called them on the phone. Order came as promised. Will certainly use again”

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Posted 8 years ago

“Very competitive prices and prompt delivery”

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Posted 8 years ago

“Prompt supply More expensive elsewhere”

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Posted 8 years ago

“Excellent service. And not for the first time....!”

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Posted 8 years ago

“Excellent service and product. Very reasonably priced. Fast delivery.”

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Posted 8 years ago

“Same as last time. Excellent delivery and very well packed. First rate. Highly recommended.”

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Posted 8 years ago

“first class service,and the product was just what i was looking for”

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Posted 8 years ago

“Well packaged item, plenty of bubble wrap. Arrived very soon after ordering and does the job perfectly. Excellent service.”

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Posted 8 years ago

“Never received the goods”

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Posted 8 years ago

Unfortunately your items had to be returned to us by FedEx as they were unable to deliver. The drivers are obliged to gain a signature otherwise leave a card asking for the customer to contact the local depot with a view to arranging a convenient date for re-delivery. If after a number of days there is no contact the goods are sent back to us here. This is what occurred in your case. They were received back by us on 15th Feb and refunded to your original method of payment. For future reference you can always advise us of specific delivery instructions which we can pass to FedEx on your behalf ie leave in a safe place or with a neighbour etc. I trust this will be useful to you when you shop with us again. Kind Regards, Patricia Mullane, Customer Care Manager.

Posted 5 years ago

“#NAME?”

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Posted 8 years ago

“Delivered next day, well packed, exactly as described. What's not to like?”

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Posted 8 years ago

“Not the best quality unit in my opinion. No protective cover over bulbs. Not installed due to these points so unable to comment on functionality.”

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Posted 9 years ago

“Great service, prompt delivery.”

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Posted 9 years ago

“Your service was excellent, I could not believe how quickly my order arrived, the very next day. Your prices are also very competitive and the lights were really well wrapped up and arrived all in one piece. I will definitely be using your company again when I require replacement bulbs/light tubes.”

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Posted 9 years ago

“Very prompt and eficient service”

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Posted 9 years ago

“Excellent Online catalogue, easy ordering, a telephone follow up was very quickly dealt with.”

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Posted 9 years ago

“I still have not received my goods!!!!”

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Posted 9 years ago

I am sorry you have not yet received your order. Just over twenty four hours after you placed it on-line, FedEx attempted to deliver. As they found no one in they left a card requesting you contact them to arrange a more convenient time. As no contact has been made your order remains at their depot. FedEx are obliged to obtain a signature unless other arrangements have been put in place, ie to leave with a neighbour etc. No such arrangements have been advised to us or to FedEx to date. Had our Customer Care Department been contacted either by phone, email or web message regarding you missing your delivery we could have intervened immediately with FedEx to ensure the matter was brought to a swift conclusion. I will liaise with our carriers and be in touch with you directly in due course. Thank you for taking the time to leave feedback and we look forward to you shopping with us again very soon. Kind Regards Patricia MullaneCustomer Care Manager

Posted 5 years ago

“Easy and efficient purchase.”

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Posted 9 years ago

“Do not buy this product. The wiring label inside the unit is dangerously misleading and unit does not fit together flush so that the gap between the front and back can let in water. (This has been raised in another review). When I complained to Lyco all I got was **(word removed by Feefo) ** responses justifying the gap as being watertight (the fact that it looks so naff was not explained) and a denial that here was a wiring problem. There is supposed to be a wiring diagram (according to the badly written fitting instructions) but this was not enclosed but thankfully I spotted the error on the label inside the unit and took corrective action. For the money this is a rip off when you can buy better quality lamps at B&Q for only £25 (this cost nearly £80 including postage and VAT).”

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Posted 9 years ago

I am sorry you are so disappointed with the product you purchased. This is a very popular staple of our range, the feedback in the main has been positive albeit with mention from one customer that the instructions could do with some improvement.This feedback has been passed to our supplier. Some of the reviews previously posted on our website include the following:- * Super product doing the combination of dawn to dusk lighting with sensor as well. Fitted by electrician who found no issues. *We already have two of these on our stable block. They look good and work well. Giving low level lighting for security. * Installed 3 days ago. Very pleased so far. Works well. Installation instructions could be more detailed. When you contacted us we immediately checked our stock and found no issues with regard to the wiring labels or the wiring diagrams. Both were as they should be. It is regrettable that you would not agree to us collecting the light fitting you purchased to allow us to send for inspection. We did our very best to assist you in trying to establish the cause of your clear frustration therefore it is not correct to suggest that either our Technical Manager or myself acted in any way other than to try and reach a resolution for you, our valued customer. We strongly recommend that all light fittings are installed by a qualified contractor and would respectfully suggest if customers decide to carry out their own installations, they should before commencing, consider whether they have the necessary skill set to carry out the task safely and successfully. Thank you for taking the time to comment.

Posted 5 years ago

Lyco is rated 4.7 based on 16,555 reviews