Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,553 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time of ordering lights, although I had to wait a long time for lights(out of stock) Well worth the wait as they look great.”

Helpful Report

Posted 2 years ago

We are delighted you are so pleased with your purchase. The Customer Care Team

Posted 2 years ago

“Carrier service rubbish payed for my delivery and still can’t be bothered to think and find my address, taking false location pictures as proof of delivery attempt is unacceptable.”

Helpful Report

Posted 2 years ago

Please accept our sincere apologies. We have escalated the matter to our EVRi Account Mangers and hope to have your order with you as soon as we possibly can. The Customer Care Team

Posted 2 years ago

“Excellent service and product - thank you”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Please with product VAT and postage Made my purchase seem rather expensive”

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Posted 2 years ago

All our prices are inclusive of VAT on our website so the price a customer sees is the price the customer pays. VAT is charged as per HM Customs and Excise Regulations. Not quite sure why this is raised in your post. Our delivery charges are set out clearly on our website also and a breakdown shown at the checkout for customers to review prior to completing a transaction. The Customer Care Team

Posted 2 years ago

“Product came very quickly. No problems.”

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Posted 2 years ago

Many thanks for your order. The Customer Care Team

Posted 2 years ago

“Excellent company to deal with great communication. Quick delivery as well”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Delivery for my led batten light was really quick but unfortunately the unit was faulty and didn’t work. Still awaiting response from Lyco as they say it’s a non returnable item. I’m sure they will get around to rectify the issue”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. No item is a "non returnable" item if faulty so I think there has been a misunderstanding. The item cannot be returned via our portal due to its dimensions, that is the explanation - the customer care team need to arrange the collection directly. We are sorry if you have been inconvenienced however we are pleased to note your replacement went out the same day we were notified of an issue. The Customer Care Team

Posted 2 years ago

“Ordered the ideal bulb, and it was delivered promptly”

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Posted 2 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“Great product. Great price and delivery cost. Great service”

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Posted 2 years ago

Much appreciated - thank you. The Customer Care Team

Posted 2 years ago

“Fast delivery and great prices. Customer support very good and kept informed of any delays or shortages. Would recommend to anyone.”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“The service I received, from the first telephone enquiry through to my receiving my order was first class. It was under 24 hours from first asking about a product to fitting it in the lamp was an example of what can be achieved by a well-run company like Lyco. The phone answered promptly, with dispatch, and invoice just as quickly.”

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Posted 3 years ago

Thank you so much for your feedback. The Customer Care Team

Posted 3 years ago

“Easy to order and delivered next day.”

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Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“Pleased with this service fast efficient would recommend to everyone”

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Posted 3 years ago

We are very grateful for your feedback - thank you. The Customer Care Team

Posted 3 years ago

“I always say that the quality of an organization is measured not by whether things go wrong (because sometimes they do), but what they do to put it right. I bought a pack of 5 LED bulbs from Lyco for my kitchen strip light and they arrived on time. Unfortunately one flickered badly and I just told them about it. The next morning a courier turned up with another five bulbs. Amazing. And then a follow up email to ensure I was happy, No fuss just great customer service. Why cant all companies be like this???”

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Posted 3 years ago

You are more than welcome - happy to help. The Customer Care Team

Posted 3 years ago

We work very hard to provide excellent customer service so to have this acknowledged is much appreciated. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Good delivery time, decent price.”

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Posted 3 years ago

Thanks so much. The Customer Care Team

Posted 3 years ago

“Quality service fast delivery super product”

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Posted 3 years ago

Much appreciated - thank you. The Customer Care Team

Posted 3 years ago

“Lyco provides a reliable service and good prices.”

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Posted 3 years ago

Many thanks The Customer Care Team

Posted 3 years ago

“Excellent service. Ordered and delivered within 24 hours after waiting over a month for the same goods from a competitor.”

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Posted 3 years ago

Delighted we could help. The Customer Care Team

Posted 3 years ago

“My LED batten light arrived quickly and was well packed. It was also the cheapest I could find. I really can't fault the service or the quality of the item. A very happy customer!!”

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Posted 3 years ago

Thank you so much for your very positive feedback. The Customer Care Team

Posted 3 years ago

“Goods arrived in damaged box and every item broken. Expecting a full replacement as soon as possible given the bad experience.”

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Posted 3 years ago

So sorry your order arrived damaged. Despite best efforts periodically damage occurs in transit to fragile items. I am pleased to note your order was replaced once we were made aware of the issue. Thank you for your order. The Customer Care Team

Posted 3 years ago

Lyco is rated 4.7 based on 16,553 reviews