Luxury Legs Reviews

Name: Luxury Legs
Address: Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore, Stanmore
Rating: 4.52

4.5 Rating 2,461 Reviews

88 %

of reviewers recommend Luxury Legs

4.5

Based on 2,461 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

Write Your review

Tell us how Luxury Legs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leggings were not true to size”

Helpful Report

Posted 7 years ago

Hi Christine I am sorry you had an issue with your order; we sell a large number of the Lysse leggings and haven't had any other problems reported, we will however raise it with Lysee so they are aware. Please do let me know if you would like to order any other leggings from us as we do have a number of brands you might like to try. Kind regards Gayle, Business Support

Posted 7 years ago

“Never received the merchandise that I ordered over 3 weeks ago ... very disappointed .. never received an update as to the delivery date or any notification that the merchandise would be late - will not order from this company again .”

Helpful Report

Posted 7 years ago

Dear Frank Thank you for your message. I am sorry that you are disappointed with the service. Your order was placed on December 12th and was dispatched on December 13th which is just over two weeks ago. Packages to the United States that are sent with our tracked mail service do take about 3 weeks at this time of year. We do offer an expedited shipping upgrade. You should have received an email update with the tracking details as this is automated from our system. I trust you will receive the package shortly as the tracking shows that it has arrived in New York. Kind regards Stephen

Posted 7 years ago

“Misleading advertising! I chose this site to get 10% off 3 pair of Wolford expensive hold-ups as it was my first order. However when I came to pay the discount wasn't given. When I mentioned this to them they said I had to sign up to receive their newsletter - however this was never mentioned at time of purchase. Will never use this company again. No integrity!!”

Helpful Report

Posted 7 years ago

Dear Mrs Hughes Apologies that you found the wording misleading, it is certainly not our intention, you do however need to sign up for the newsletter to activate the discount as it is not recognised by the system otherwise. If you would like to telephone us to place your next order we will be delighted to apply a 10% discount for you. Kind regards Gayle Business Support

Posted 7 years ago

“Next day delivery? I ordered a week ago and my product has still not arrived. I was in on the arranged delivery day - no card no delivery. I received an email from SKY NET with a number to ring - no answer after 20 or more attempts. I emailed and received a call from a different number and was told my item would arrive today. I've even taken the day off work but I just rang Sky Net and they've forgotten me -again. The customer service I received was less than impressive. Other delivery companies have local collection points for convenience but not SKY NET. Please offer your customers an alternative delivery route - Royal Mail for example.”

Helpful Report

Posted 7 years ago

Thank your for your message and please accept our apologies for the confusion surrounding the delivery of your order. Sky Net are normally 100% reliable and this is not their normal level of service. I understand your goods were sent out again using Royal Mail and have now been received. We pride ourselves on an extremely high level of customer service and I do hope you will purchase from us in the future and give us the opportunity to demonstrate this to you. Kind regards, Gayle, Business Support

Posted 7 years ago

“I received yr response to my review I cannot call y because it would cost me too much money I did order the stockings and just received them 2 days ago I am still very disappointed Because I really love the stockings My number in the United States is 954 816 5044 or 954 389 8999 if u chose to call me Deanna Brody”

Helpful Report

Posted 7 years ago

Hello Dee I am really surprised to hear what has happened as we always respond promptly to issues of this nature. If you could call us (020 8732 5445) we can take your order over the phone and apply the code or you can order over the website and we will refund the 10%. Please accept my sincere apologies for the inconvenience caused. Customer service is our top priority and we have let you down. Kind regards Stephen

Posted 7 years ago

“No way to track parcel. Paid for delivery which turned up over a week later than required”

Helpful Report

Posted 7 years ago

Hi Paula I am sorry that our delivery service let you down. This is very unusual. I have checked the tracking and can clearly see that it states that the goods were out for delivery the day after you ordered them but were not actually delivered for a week. We will refund the £5 that you paid for a next day service and apologise that we fell below our usual high standards. Kind regards Stephen

Posted 7 years ago

“Paid for a faster delivery as I needed my item for a special occasion.... It didn't come!!!”

Helpful Report

Posted 7 years ago

Dear Ryan Thank you for leaving the review. I am sorry that you did not receive your package. Unfortunately 'UK Mainland' was selected instead of 'Northern Ireland' during the checkout process and this meant the package was sent with the wrong courier. We will refund the expedited delivery charge today. Thank you for your custom and apologies once again. Kind regards Stephen

Posted 7 years ago

Luxury Legs is rated 4.5 based on 2,461 reviews