Luxury Legs Reviews

Name: Luxury Legs
Address: Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore, Stanmore
Rating: 4.52

4.5 Rating 2,461 Reviews

88 %

of reviewers recommend Luxury Legs

4.5

Based on 2,461 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

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Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for a special delivery and the parcel arrived late. Second time this has happened - rip off! Why offer a service which cannit be fulfilled!”

Helpful Report

Posted 2 years ago

The order has been booked for a Saturday service, unfortunately, DHL failed to deliver it on time which is very unusual for them. We apologize on their behalf and we will refund the full delivery charges, it is not our intention to rip anybody off.

Posted 2 years ago

“The sizing was very poor came up very small. The actual shapewear looked very good and well made but could barely get them above my knees and I ordered the right size according to the sizing chart.”

Helpful Report

Posted 2 years ago

“Too long of shipping process.”

Helpful Report

Posted 2 years ago

“Hi, I don't receive my order yet. Please let me know when it will arrive to it's final destination.”

Helpful Report

Posted 2 years ago

“Service is dreadful!! They sent me the wrong items I sent them back at my own cost ! No cost for postage or reimbursement was offered”

Helpful Report

Posted 2 years ago

We were in permanent communication with the customer, we have asked the customer for a postal receipt to enable us to issue the refund , we are still waiting on this to be sent over.

Posted 2 years ago

“Still have not received this order and no one has been in touch or answered my query. Very disapointing”

Helpful Report

Posted 2 years ago

We were in touch with the customer , the issue has been sorted and the parcel has been re-sent.

Posted 2 years ago

“the product came and failed to do what I needed, in the picture it looked like it would do the job but it didn't so I have returned.”

Helpful Report

Posted 2 years ago

This is one of our most appreciated shapewear piece however as we are all different shapes, different things suit us better than others, we are always happy to help in order to help you decide what it would work best for you.

Posted 2 years ago

“My order never arrived. When I emailed them they said there had been a stock control problem, but I received no information about this while I was waiting for my order. Disappointing.”

Helpful Report

Posted 2 years ago

Due to a stock error the product was not available straightaway, the stock would have been delivered within 2- 3 working days and the customer has been kept updated with regards the delivery times.

Posted 2 years ago

“The item I purchased did not make any difference to my shape at all, I cannot recommend it.”

Helpful Report

Posted 2 years ago

We have a wide range of products available on the website which sometimes makes it difficult to choose from , we always advise our customers to get in touch for help with choosing the right piece of shapewear if unsure of the size or fit.

Posted 2 years ago

“Poor customer service. Worst refund process I've ever experienced. I would not recommend and will definitely not use again. The products and brands available on this website are available from a wide range of other retailers, I would recommend that you use one of them instead”

Helpful Report

Posted 2 years ago

While we do our best to process our refunds as quick as possible ,this customer was still refunded within the usual time scale. We constantly aim to provide the highest level of customer service and we do our best to stock products at very competitive prices.

Posted 2 years ago

“Not worth the money at all”

Helpful Report

Posted 2 years ago

“I bought a body shaper which bore no resemblance t o the measurements I expected. I returned the item immediately,several weeks ago. which was acknowledged and a refund promised. I am still waiting for the refund. Patricia Frost.”

Helpful Report

Posted 2 years ago

This order has been placed on the 18th of July, we had it returned back on the 26th and the refund has been issued today. Luxury Legs

Posted 2 years ago

“I bought in the beggining of july but i didnt receive the package. It is urgent… i need the shorts. I wait for the answer.”

Helpful Report

Posted 2 years ago

There were some delays with certain international destinations last week however this is being looked into by the courier and we are in permanent touch with the customer with regards this delivery. Luuxry Legs

Posted 2 years ago

“I haven’t received my order. Please tell me when this will come as it’s been weeks.”

Helpful Report

Posted 2 years ago

“Bought a pair of Spanx maternity leggings. After roughly a week of light use (I am 7 months pregnant), the groin wore through leaving a gaping hole. I contacted luxury leggings and was asked to return said item for inspection. I did so, only to be told they couldn’t be refunded as there were ‘signs of wear’ on the garment. They developed a hole after a week for goodness sake! £100 down the drain. Will not use this company again.”

Helpful Report

Posted 2 years ago

Any issues regarding any possible manufacturer faults are dealt with quickly and efficiently .We were in touch with the customer and once the leggings were carefully inspected ,a replacement pair was sent out .

Posted 2 years ago

“terrible. they sent the wrong size spanx tights, not what i ordered, and i did not notice in time to change them before the event i was attending.”

Helpful Report

Posted 2 years ago

Our orders are only sent out once they have gone through a thorough checking procedure and mistakes are rare but can be made.This is straightforward to rectify especially if the customer notifies us once the order arrives.

Posted 2 years ago

“It rolls down and shows ugly lines through clothes. Very disappointed.”

Helpful Report

Posted 2 years ago

Finding the right piece of shapewear can be sometimes challenging as we are all different shapes,we are here to help you decide what might work best for you.

Posted 2 years ago

“They didn't even label my package correctly and only corrected it when I emailed them a week later. Despite me asking for a refund they still sent the product out that I don't even want, which I still haven't received a delivery notification for despite their assurances that it would come today?!”

Helpful Report

Posted 3 years ago

Given this is anonymous we cannot investigate the exact customer, however, we had some scanning issues with Hermes and had to recall some orders and re-ship them. This led to some delays but all customers were kept informed. Customer service and satisfaction is at the forefront of our business.

Posted 3 years ago

“I still have not received my order after nearly 5 weeks since placing the order and the international tracking service linked to the order is useless. I have no idea where it is.”

Helpful Report

Posted 3 years ago

We are sorry to hear about this delay. Due to issues at the borders along with Covid 19, the couriers are experiencing some international delays and would ask that you allow longer for the goods to move through the network. Please accept our sincerest apologies for the delay. We are chasing the courier on a daily basis for updates and we will be in touch as soon as we have any news with regards this shipment.

Posted 3 years ago

“Ordered medium 12/14 and they are tiny. Very disappointed. Although quality is really good 😌”

Helpful Report

Posted 3 years ago

Luxury Legs is rated 4.5 based on 2,461 reviews