Luxury Legs Reviews

Name: Luxury Legs
Address: Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore, Stanmore
Rating: 4.53

4.5 Rating 2,460 Reviews

88 %

of reviewers recommend Luxury Legs

4.5

Based on 2,460 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

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Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned an item for refund 28 days ago & still wait, I have tried the phone number on many occasions but no one answers. Very disappointed & £60 out of pocket 😡”

Helpful Report

Posted 2 weeks ago

“Although item was reduced the elastic in the waist has gone . Since I can't return it I'm going to have to spend a fortune and take it to alterations to change it”

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Posted 3 weeks ago

“If I could have left a zero star review I would have. The returns policy is appalling. Received an email saying my return had been received on 24/1 and I would be refunded in 14 days. Instead I have had no refund and they have continued to take my ClearPay payments. Also beware if you return items as they take the £3.95 return cost from the cost of your order. Avoid at all costs. !!”

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Posted 2 months ago

“This company is absolutely beyond a joke, I am still waiting for a refund 3 weeks after returning some leggings. I would never order anything from luxury legs ever again!!!”

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Posted 2 months ago

“Still waiting for a refund, over 2 weeks since I returned an item. All other companies issue refunds within a day or so. I certainly won't be ordering from them again!!!!”

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Posted 2 months ago

“I have no idea I’m still waiting on delivery”

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Posted 3 months ago

Customer been notified , the order is currently held at the customs office and awaiting formal clearance. Once the parcel is released, the last-mile carrier will handle the delivery of the order. Unfortunately the customs may hold the parcel as long as they deem fit, and there is no way for us to expedite this process and sometimes delay occur. We believe that this should get delivered within the next couple of days.

Posted 3 months ago

“Thieves. Returned items same day they arrived. No refund. Awful quality DON’T BUY”

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Posted 4 months ago

“We are still waiting on goods coming back which weresent back on7 12 23”

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Posted 4 months ago

We have received this order back and upon return checks this has been refunded in a timely manner.

Posted 4 months ago

“Iam a size 14, I ordered a X-LARGE . Well I can't get them much past my knees!!! About to send them back. A shame as they look and feel really warm, which I wanted for working outside in the winter.”

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Posted 5 months ago

“I returned the item on 28 Sep and hsve still not received my refund!”

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Posted 6 months ago

We have received this return back on the 3rd of October and the refund can take up to 14 days , this order has been refunded within the timeframe.

Posted 6 months ago

“Haven’t received”

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Posted 7 months ago

This order has been delivered a bit later than estimated , however this has now been received by the customer.

Posted 7 months ago

“Poor quality looks like been washed multiple times already.not worth the money”

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Posted 8 months ago

“Still didn't receive my shipment”

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Posted 8 months ago

“Gutted as they roll down.”

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Posted 9 months ago

“Very poor quality. I cannot wear the garment. So disappointing.”

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Posted 9 months ago

“Goods have not been received”

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Posted 9 months ago

We were in communication with regards the transit timing on this international order which has been a couple of days late, this has now been succesfully delivered.

Posted 9 months ago

“Order didn’t arrive . Currently in a dispute about it”

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Posted 9 months ago

We were in constant communication with regards this order, a replacement order has been sent out which has been succesfully delivered.

Posted 9 months ago

“Not received my item and not given my refund!! I am very unhappy with the service. Please refund my money.”

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Posted 10 months ago

“Not thrilled with them to be honest”

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Posted 10 months ago

“This experience was very poor and unprofessional.”

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Posted 1 year ago

This International order has been placed as a standard service which can take a bit longer to get delivered to Mauritius. Sometimes once the orders reach their country destinations it is beyond our control on any investigations. As soon as the courier confirmed this as a lost order it has been refunded in full.

Posted 1 year ago

Luxury Legs is rated 4.5 based on 2,460 reviews