Luxury Legs Reviews

Name: Luxury Legs
Address: Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore, Stanmore
Rating: 4.52

4.5 Rating 2,461 Reviews

88 %

of reviewers recommend Luxury Legs

4.5

Based on 2,461 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

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Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was expecting them to be much more sturdy and form fitting for the price. material is very thin.”

Helpful Report

Posted 1 month ago

“Il taille petit ! Je veux pas le renvoyer mais la taille s fait xs .. Et je n’ai pas apprécié de payer 20 francs en plus du prix catalogue”

Helpful Report

Posted 2 months ago

“No order confirmation email or anything. I found an email address online and contacted them to check on the order and I did get a response and apology for the delayed shipment. However, the product arrived in a beaten box, folding the edges of my tights within their packages as it was just crushed together. I spent a fair bit here and to receive the order like this is a really bad experience and makes me doubt the quality of the brand”

Helpful Report

Posted 3 months ago

This international order has been placed through our partner Glopal and reached the customer within the time frame who has been constantly updated with the status of this shipment. The parcel has left our premises in pristine conditions and beautifufly packed .We are in communication with them in regards the way the parcel has been handled and passed our customer feedback onto their customer care team .

Posted 3 months ago

“Re customer service, perfect with purchase online but only 2 stars I’m afraid regarding ‘return’ which seems not as swift. Despite a prompt safe return, it was ages before receipt acknowledge and I’m still waiting for my refund which I feel is too long.”

Helpful Report

Posted 3 months ago

We do our best to speed up the refunds process, this return is within the time frame and has since been refunded.

Posted 3 months ago

“Ordered Spanx luxe leg high waisted 60 den tights and really disappointed with the quality. I think the suggested size guide isn’t correct, as ordered medium size 3 and they weren’t tight enough to hold me in whatsoever. They accentuated my tummy rather than pulling it in and the leg fitting was not tight either, they didn’t sculpt at all. Also, colour not black enough. Marks & Primark are better!”

Helpful Report

Posted 3 months ago

“I've sent back 2 pairs of jeans for exchange , but not got them yet”

Helpful Report

Posted 4 months ago

We aim to deal with our exchanges same da , the 2 pairs exchanged were sent back to customer on a Next Day service , they should be arrive within the next 24 hours.

Posted 4 months ago

“It was difficult trying to communicate with your company. I ordered a large size garment, and you sent extra large. I had to wait a long time to get the right size. Having placed my order, your website made it even more difficult to come out of it, unless I supplied my email address. I did and I am now being plagued with junk mail. If they don’t cease, I will always a formal complaint, as you are breaching data protection rules by giving giving my email address to other companies. Please stop sending me junk mail, that I have not requested from you!!!! I hope I will never have to make a purchase from you again.”

Helpful Report

Posted 10 months ago

The correct item has been sent out , customer ordered the wrong size in error. During the checkout customer choose to sign to our newsletter therefore she was receiving our marketing emails. We have removed her email from our database as per her request.

Posted 10 months ago

“I bought these hoping they would do the job. Expensive and not worth the money, I have actually bought Spanx shapewear it is a millions times better.”

Helpful Report

Posted 11 months ago

“I returned my order on 27 March via Royal Mail and still have not heard from you with my refund. £238 - not acceptable”

Helpful Report

Posted 1 year ago

Unfortunately we have no control over Royal mail parcels in transit, sometimes orders are taking a bit longer to get returned to our office. We were communicating with the customer and this order has been refunded.

Posted 1 year ago

“Disappointed the top edge rolls down giving you a roll of back fat . An expensive mistake”

Helpful Report

Posted 1 year ago

“Awaiting a refund to my account.....”

Helpful Report

Posted 1 year ago

“Due to postal strikes I still have not received my order so I am not able to review it. I spoke to somebody on the phone from your company last week and explained that I will be returning my order as I needed it for a wedding last week and now I still haven’t got it I will send it back. I know this is of no fault of yours, it is be due to the issues with Royal Mail”

Helpful Report

Posted 1 year ago

“Gorgeous quality and fast delivery. Unfortunately not true to size ! Had to send them back and the XL was out of stock! I am a size 12 so don’t really think I should be a XL”

Helpful Report

Posted 1 year ago

“Got 2 spanx products. The sizing was off and one of the items was damaged. Not great quality.”

Helpful Report

Posted 1 year ago

“I have bought lots of n&willow trousers before so love them - however these are definitely not the size they say they are - very small cut. so will not be ordering again”

Helpful Report

Posted 1 year ago

“I paid £7 to have my order delivered on a specific day because I need it for a wedding, the order never showed up On this day, when I emailed luxury legs I was informed that I would be refunded my postage due to this, but I never received the refund”

Helpful Report

Posted 1 year ago

We had been in communication with the customer with regards to this delayed delivery and a refund has been processed, however, it does take around 2-3 days for the refund to show into the account.

Posted 1 year ago

“Good service , fast delivery but product ripped on first wearing so sadly not the quality anticipated !”

Helpful Report

Posted 1 year ago

“Unfortunately because of my sensitive feet the seam made my toes sore. Otherwise they are a great buy. Sorry they did not suit me”

Helpful Report

Posted 1 year ago

“Their website does not seem to work properly all the time. I was initially unable to order my items, as it did not allow me to choose a date for delivery. Annoying to say the least. In this day in age, there is simply no excuse to have a working website.”

Helpful Report

Posted 1 year ago

“Very disappointed, for such a thin leggings, most probably will wear once and they will get ripped, won’t buy again not worth £29!”

Helpful Report

Posted 1 year ago

Luxury Legs is rated 4.5 based on 2,461 reviews