Luxury Legs Reviews - Read 1,684 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore

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Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't even label my package correctly and only corrected it when I emailed them a week later. Despite me asking for a refund they still sent the product out that I don't even want, which I still haven't received a delivery notification for despite their assurances that it would come today?!”

Posted 12 hours ago

Given this is anonymous we cannot investigate the exact customer, however, we had some scanning issues with Hermes and had to recall some orders and re-ship them. This led to some delays but all customers were kept informed. Customer service and satisfaction is at the forefront of our business.

Posted 11 hours ago

“I still have not received my order after nearly 5 weeks since placing the order and the international tracking service linked to the order is useless. I have no idea where it is.”

Posted 4 days ago

We are sorry to hear about this delay.
Due to issues at the borders along with Covid 19, the couriers are experiencing some international delays and would ask that you allow longer for the goods to move through the network.
Please accept our sincerest apologies for the delay.
We are chasing the courier on a daily basis for updates and we will be in touch as soon as we have any news with regards this shipment.

Posted 3 days ago

“Great service”

Posted 1 week ago

“Beautifully packaged
Swift delivery”

Posted 2 weeks ago

“I have yet to receive my exchange item but the service I received when I had a query about size was exemplary. No cost to myself for returning an item. Just received confirmation if receipt of returned item and replacement being shipped. Brilliant service. Thank you.”

Posted 2 weeks ago

“I bought a medium to large Slouchies and they was too small. No larger size available!
Beautiful style and colour”

Posted 2 weeks ago

“Excellent luxury leggings for demanding customers”

Posted 2 weeks ago

“Love Lysse leggings”

Posted 2 weeks ago

“Great trousers and a fab service, thanks”

Posted 2 weeks ago

“Ordered medium 12/14 and they are tiny. Very disappointed. Although quality is really good 😌”

Posted 2 weeks ago

“Great service, goods arrived on time. Would definitely recommend, in love with my Spanx white jeggings.”

Posted 2 weeks ago

“A very professional, efficient company”

Posted 2 weeks ago

“Speedy delivery. Fabulous product! Ultra comfortable jeggings.”

Posted 3 weeks ago

“Efficient service”

Posted 3 weeks ago

“Zamówienie 1.03.2021
Wysyłka: 19.03.2021”

Posted 3 weeks ago

“Hi white jeans type good quality unfortunately I’m a size 10/11 so advised to choose a medium but they were too big !”

Posted 3 weeks ago

“I won’t be ordering from you again . The jeans firstly that arrived weren’t anything like the photo and miles too long tho I have long legs

I then had the worst time trying to send them back as I only have an I phone and could not tho tried many different ways - find the number for reference to post - it was a nightmare . I tried at one stage to send them back via Royal mail and the post office said no I couldn’t I needed whatever the code / number was and it was only Hermes !! This took two days of messing around .

I then finally got through to your company and at lady the girl was helpful and had to send me a print out through the post which arrived thanks to her promptly . You should send the print out return label. There is no way I could read everything on an I phone screen as when one enlarged to read detail it became blurred .

Never again - and now you tell me you finally have them and it could take ten days to refund my money

Massive disappointment- I await my refund as soon as possible.
Jane Ludgate”

Posted 3 weeks ago

We are sorry this customer is disappointed.
There are 6 images of the jeans on the website and a detailed description so I am not sure why they are not as viewed.
With regards returns – we stopped sending out returns labels and forms in order to cut waste and to be environmentally friendly as only 15% are ever used.
There is a clear and concise guide to returning items on the website and it really is an easy process. We are always on the end of the phone (Mon-Fri) should customers have any difficulty.

Posted 3 weeks ago

“excellent service and a very nice packaging!”

Posted 3 weeks ago

“Excellent leggings, warm and comfortable.”

Posted 3 weeks ago

“I have never received my order!”

Posted 4 weeks ago

Luxury Legs is rated 4.62 based on 1,684 reviews