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Luxury Legs Reviews

4.5 Rating 2,461 Reviews

88 %

of reviewers recommend Luxury Legs

Company Reviews

Product Reviews

4.5

Based on 2,461 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

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Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won’t be ordering from you again . The jeans firstly that arrived weren’t anything like the photo and miles too long tho I have long legs I then had the worst time trying to send them back as I only have an I phone and could not tho tried many different ways - find the number for reference to post - it was a nightmare . I tried at one stage to send them back via Royal mail and the post office said no I couldn’t I needed whatever the code / number was and it was only Hermes !! This took two days of messing around . I then finally got through to your company and at lady the girl was helpful and had to send me a print out through the post which arrived thanks to her promptly . You should send the print out return label. There is no way I could read everything on an I phone screen as when one enlarged to read detail it became blurred . Never again - and now you tell me you finally have them and it could take ten days to refund my money Massive disappointment- I await my refund as soon as possible. Jane Ludgate”

Posted 3 years ago

We are sorry this customer is disappointed. There are 6 images of the jeans on the website and a detailed description so I am not sure why they are not as viewed. With regards returns – we stopped sending out returns labels and forms in order to cut waste and to be environmentally friendly as only 15% are ever used. There is a clear and concise guide to returning items on the website and it really is an easy process. We are always on the end of the phone (Mon-Fri) should customers have any difficulty.

Posted 3 years ago

“I have never received my order!”

Posted 3 years ago

“Did not receive it yet”

Posted 3 years ago

“I was hoping they would alleviate my groin pain - but they were very disappointing.I felt I had wasted £40.”

Posted 3 years ago

“Returned an item about 3 weeks ago, it was delivered back to them on the 11th Jan and still no refund!”

Posted 3 years ago

It takes 2-3 working days for a return to make its way back to us.Once we receive the product back in stock this gets checked and customer is sent an email notification letting them know that a refund will be processed within the next 10 working days as most of our staff are working from home and due to the social distancing rules this can sometimes take a bit longer however customers are kept informed about any possible delays.

Posted 3 years ago

“Was very disappointed in purchase of Wolford Stay Ups. After one wash they fall down like Nora Batty's concertina stockings. Have pointed this out to Luxury Legs and hope to get a refund - am waiting to hear.”

Posted 3 years ago

“My goods have not arrived and despite my efforts there has been no contact from them.”

Posted 3 years ago

“Terrible delivery system. My order of December 4th hasn't arrived yet, today is December 18th. Parcel tracking on GFS Courrier doesn't give any information.”

Posted 3 years ago

“I would if I could but some weeks later I have not yet received them!!! Chased several times but to no avail... next time will get them through my usual department stores. Disappointed!”

Posted 3 years ago

Unfortunately the parcel cannot be located at the courier depot, a replacement order has been sent out and should be with the customer shortly.

Posted 3 years ago

“My account was debited 4 weeks ago and I have NEVER received the item which was purchased for £99.00.”

Posted 3 years ago

“I am awaiting for a replacement pair of leggings as mine turned up with a hole in”

Posted 3 years ago

We have asked the customer to send these back in order to be inspected by the manufacturer, we have asked the customer to let us know once the faulty pairs is being sent back so we can dispatch a replacement pair, still waiting to hear back from customer.

Posted 3 years ago

“Haven't received yet”

Posted 3 years ago

“I ordered a pair of what should have been Wolford support leggings For £85. After wearing them for a day, it was apparent that they are not support leggings at all, but I cannot return them to Luxury Legs because they have been worn. There is no “contact us” click button on the web page so I can’t resolve the issue with them. I am very angry that I have paid £85 for “Support” leggings of such poor quality and can do nothing about it.”

Posted 3 years ago

“Unfortunately product has not been received.”

Posted 3 years ago

We were in touch with the courier and the parcel is it on its way, it is taking a little longer to arrive and could be processed in a different location than usual. This is to help ease delays caused by increased volumes, and restrictions in Victoria due to the current situation Delivery will be attempted as soon as possible.

Posted 3 years ago

“I havnt received it yet. Very disappointed as I paid for speedy delivery.”

Posted 3 years ago

“Disappointed as the waistband rolls down and over making a awful ridge.. can't wear them.waste of money.”

Posted 3 years ago

We are sorry to hear the product was not a good fit in this case. However this is one of our best-selling shapewear briefs. Perhaps there is another more suitable style you might be interested in.

Posted 3 years ago

“Why didn’t I get a tracking number yet? It’s been almost two weeks and i still didn’t get my package or even a tracking number. Really troubling, I’m starting to think this website is a scam.”

Posted 3 years ago

Due to the COVID-19 situation, international deliveries can take a bit longer than usual to arrive. Customer has been updated with a tracking number and a link to track the parcel and this shows the parcel is in transit to its destination.

Posted 3 years ago

“I still did not get my mask”

Posted 3 years ago

We constantly monitor any delays with our orders and these are always communicated to the customer. Due to the current situation, sometimes orders may take longer than usual to arrive. Our couriers are currently looking into this order and we will be updating customer in due course, this has been communicated via email

Posted 3 years ago

“The tights that I received had a big hole underneath the waistband. I needed to send them back.”

Posted 4 years ago

“Many items missing from my order. Set a detailed email to them but no reply.”

Posted 4 years ago

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Luxury Legs is rated 4.5 based on 2,461 reviews