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Lunar Shoes Reviews

4.8 Rating 5,683 Reviews

97 %

of reviewers recommend Lunar Shoes

Company Reviews

Product Reviews

4.8

Based on 5,683 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lunar Shoes:

Launched in 1990, Lunar shoes set out with the aim of creating something new, colourful & elegant at prices that were within the reach of most British Women. Each season, the Lunar Design Team select unique materials and trims from all areas of the fashion industry and apply them to footwear.

The results are there for everyone to see, as season after season Lunar create an exciting collection compromising of classic footwear, colourful sandals and boots with a designer twist.

Every season Lunar launch over 300 brand new designs and these can be found in leading Department Stores, Boutiques & shoe shops across the UK & Europe, some are created in up to 7 colours!

In the last 25 years the brand has gone from strength to strength and now the design, buying & QC teams work in tandem and are true to the original aims of creating unique, seasonal designs, incorporating the best trims & embellishments in the latest fashion colours. As you can imagine this is not an easy job and that is why we say:

'Love Shoes, Love Lunar'.

Visit Website

Phone:

01670 713344

Email:

cs@lunarshoesonline.co.uk

Location:

George Rye & Sons LtdLunar House, 1 Easter Park,Baker Road, Nelson Park West.
Cramlington
NE23 1WQ

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Lunar Shoes 5 star review on 2nd May 2024

Lunar Shoes 5 star review on 21st March 2024

Lunar Shoes 5 star review on 8th March 2024

Lunar Shoes 5 star review on 23rd January 2024

Lunar Shoes 5 star review on 24th October 2023

Lunar Shoes 5 star review on 24th October 2023

Kathleen Millett

Lunar Shoes 5 star review on 24th October 2023

Kathleen Millett

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order Lyra Kitten Heel Shoes had to return them as they were very narrow fitting.”

Posted 6 years ago

“They look nice, but, they are a bit too big (I really need a four and a half) and have had to put a lot of padding in. Not quite comfy yet. I am working on it. They also have a strong, strange perfumey odour! What is it?”

Posted 6 years ago

“Although the speed of delivery and quality of the shoes and bag are excellent, sadly the sizing is wrong. I ordered 2 pairs in a size 6 and the box etc shows that size, but they are a size 5 as my daughter tried them and they fit her! Still waiting for news of a replacement in the next size.”

Posted 6 years ago

Hello Jackie and many thanks for your review. Your exchange was dealt with swiftly and you should hopefully have received your shoes. Thank you for taking advantage of our free exchange policy. We pride ourselves here at Lunar shoes on giving our valued customers a quick and easy service and we hope to have met our high standards in this instance. Kind regards. Gavin Cole Lunar customer services

Posted 6 years ago

“Unfortunately you sent the wrong size and it was too small. It was a size bigger than I ordered but it was very narrow. The size 7 I purchased last year fitted me perfectly. This year it seems narrower. I have returned them and am awaiting a refund. Many thanks.”

Posted 6 years ago

“Sorry we had to return the Lunar slippers as my wife's feet are too wide for the fittings,They should have reached you by today, Regards James Ferrier”

Posted 6 years ago

“They looked lovely both pairs sadly they were not wide enough for my feet but my Daughter has had one pair maybe you should consider doing wide fit on some”

Posted 6 years ago

“They looked beautiful sandals and loved the jewels on them, unfortunately the toe strap is quite narrow and so unsuitable for me with a wider foot.”

Posted 6 years ago

“They looked very nice but unfortunately too narrow for my feet-which I was surprised at as the sandals always fit me so well.”

Posted 6 years ago

“Reasonably priced - I have found a style which is comfy and in different colours so have bought 3 pairs.”

Posted 7 years ago

“on line delivery very quick and I was kept informed every step of the way as to where my parcel was”

Posted 7 years ago

“I ordered two pairs of shoes, both of which were dispatched very efficiently and arrived in a few days. However one of the pairs were not all as expected, different colour and finish to that shown on the website. I telephoned Lunar and the young lady I spoke to said she would arrange for a replacement pair to be sent but would ask that they check the shoes first. As yet I have not received the replacement (over a week later) or been informed that the shoes have actually been changed to what is depicted online. Very disappointing as I am very pleased with the other pair I ordered.”

Posted 7 years ago

Hello Jane, Thank you for review, please accept our deepest apologies in regards to your return, I can confirm that we have emailed you through your order confirmation. Hopefully we can restore your faith in Lunar shoes. Kind regards, Ryan Livingstone Customer Services

Posted 7 years ago

“Prices are good. I have had a few pairs in the past.”

Posted 7 years ago

“Arrived within a couple of days, looked like image, priced well however, gave specific details of how I wanted parcel left and delivery was exact opposite resulting in me having to find someone to force garage door open, would of been better off not putting any instructions on if going to be totally ignored”

Posted 7 years ago

“The sandals I have ordered are very nice and comfortable”

Posted 7 years ago

“I find them small in size. Ordered the size 8 and have had to give them to my mum. Last year I was able to order a size 9 but this option was not available. Disappointed as I love my pairs I bought last year However delivery was quick”

Posted 7 years ago

“Goods delivered, however delivery note states exactly what was ordered but the actual shoes sent are the wrong colour.”

Posted 7 years ago

“Good service but unfortunately my shoes don't fit so need to return them.”

Posted 7 years ago

“Really lovely design, but so small made? I bought 2 sizes bigger than my feet, and they are still too tight. I am hoping they give after a few wears.”

Posted 7 years ago

“Had to send these back, liked them but they didn't fit right on me. Will order different style. They arrived quickly and well package.”

Posted 8 years ago

“Quick delivery of boots ordered, which I was pleased about. On the downside the boots were too big and had to be returned which ended up being a costly experience for me. Having paid £3.50 delivery, I then had to pay £5.99 to return them, so not very happy about having forked out £9.49 for nothing. Because of this I would be reluctant to order footwear on-line from Lunar again, especially as other retailers offer free returns. Also, it would be helpful if the length of boots was included in the description. The reason I returned the boots was because the leg length was too long. I would have thought the length would be in proportion to the shoe size as most people who take a size 4 tend to be on the small side, but the boots I ordered were obviously made for much taller people.”

Posted 8 years ago

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Lunar Shoes is rated 4.8 based on 5,683 reviews