Lunar Shoes Reviews

4.8 Rating 5,627 Reviews
97 %
of reviewers recommend Lunar Shoes
4.8
Based on 5,627 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Lunar Shoes Reviews

About Lunar Shoes:

Launched in 1990, Lunar shoes set out with the aim of creating something new, colourful & elegant at prices that were within the reach of most British Women. Each season, the Lunar Design Team select unique materials and trims from all areas of the fashion industry and apply them to footwear.

The results are there for everyone to see, as season after season Lunar create an exciting collection compromising of classic footwear, colourful sandals and boots with a designer twist.

Every season Lunar launch over 300 brand new designs and these can be found in leading Department Stores, Boutiques & shoe shops across the UK & Europe, some are created in up to 7 colours!

In the last 25 years the brand has gone from strength to strength and now the design, buying & QC teams work in tandem and are true to the original aims of creating unique, seasonal designs, incorporating the best trims & embellishments in the latest fashion colours. As you can imagine this is not an easy job and that is why we say:

'Love Shoes, Love Lunar'.

Visit Website

Phone:

01670 713344

Email:

cs@lunarshoesonline.co.uk

Location:

George Rye & Sons LtdLunar House, 1 Easter Park,Baker Road, Nelson Park West.
Cramlington
NE23 1WQ

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I cannot write a review as yet as I have not received my order !!!
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Posted 2 months ago
i haven’t received my shoes please ?
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Posted 3 months ago
Too small, I am usually 7 but ordered 8 as advised, still too small and stiff. Sad.
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Posted 3 months ago
Beautiful shoes, however, the black die came out and stained my feet. Not what I would expect from shoes of this price.
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Posted 4 months ago
The shoes sent were the wrong size so returned them straight away but I have had no response from Lunar Shoes.
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Posted 5 months ago
I have bought many pairs of luna shoes in the past however this last pair was of very poor quality. The returns guide states when returning shoes you have to pay the full cost yourselve. Won't be ordering again.
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Posted 6 months ago
Still waiting on getting slippers so cannot give it a review
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Posted 6 months ago
They arrived with a metal lace finial missing: so I haven't been able to wear them yet. Replacement end has been promised but as yet I am STILL waiting for it to arrive. Very disappointing.
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Posted 6 months ago
Both pairs were too small and one pair was badley scuffed on the top I still got charged the return fee eventhough one pair was damaged.
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Posted 7 months ago
I am a size 6.5 in other shoes. Bought the size 7 and struggled even to get my feet into them. I checked the label as I felt sure they must have sent the wrong size but they were a size 7. Extremely small made.
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Posted 7 months ago
Items not received to date
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Posted 8 months ago
The sandals that I ordered had to be returned as they were to wide and the strap around the ankle was far too loose. I've bought Lunar shoes in the past and loved them, however I am very disappointed with this particular pair of sandals.
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Posted 10 months ago
My sandals arrived with part of the cross over strap not stitched in place so were completely unfit for wear. This is poor quality control and should have been avoided. This is the first time I have ordered online from your company and I am not impressed. I have sent them back for a prompt replacement, so fingers crossed 🤞
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Posted 10 months ago
Order form and receipt specify the correct shoes ordered but I was sent the wrong pair of shoes (ordered the black with white sole and received all black) - the shoes were needed immediately so had to be worn but very disappointed by the service from Lunar Shoes for making this obvious error. Won’t be purchasing from here again.
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Posted 11 months ago
Ordered on 3 April. It's now 14 April and no sign of my order.
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Posted 1 year ago
Don’t fall foul of leaving a review so soon after taking delivery of your slippers, they may seem great to begin with and tbf they are, but then you’ll have to deal with the appalling customer service and experience when your slippers start wearing out so quickly or have an issue, in my case less than three months. PLEASE don’t waste your money on this brand as soon as you have a problem they really don’t care go and spend your money with many other companies with far better customer service
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Posted 1 year ago
Avoid purchasing if you have a problem, i purchased two pairs of slippers for my wife as she had these slippers before, this time though both developed faults (excessive wear) on soles and on upper material, both of which Luna thought acceptable after owning these slippers for less than THREE MONTHS - TERRIBLE CUSTOMER SERVICE
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Posted 1 year ago
Having been a customer for years online and in store I had to return a pair of faulty slippers. Delivery charges were not refunded lunar told me they were not faulty, they were. Be very careful when returning faulty goods and take photos of faults as proof. If not you will find that cs is very protective of the delivery charges even though it was only £1.99. So be aware
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Posted 1 year ago
I am still awaiting to receive the shoes I purchased over a week ago!!
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Posted 1 year ago
This review is based on my last order of navy Whitstable shoes. I have seven pairs of these shoes in different colours and they are the most comfortable shoes l have ever had , however I have had to return these shoes several,times from different companies as when opened the leathers do not match. It is difficult to purchase this style from high street stores, l really do need these shoes in navy but have ordered them and retuned several times. Is there no quality control before dispatching from the factory, l am so disappointed that l can not purchase these shoes anywhere.
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Posted 1 year ago
Lunar Shoes is rated 4.8 based on 5,627 reviews