Lumena Lights Reviews

Name: Lumena Lights
Address: Centre 33, Long March, Long March Industrial Estate, Daventry, Northamptonshire
Rating: 4.88

4.9 Rating 294 Reviews

98 %

of reviewers recommend Lumena Lights

4.9

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lumena Lights:

High quality garden and outdoor lighting available with next working day delivery. Specialists in 12v low voltage and bollard lighting.

Visit Website

Phone:

1327871161

Email:

sales@lumenalights.com

Location:

Centre 33, Long March,
Long March Industrial Estate,
Daventry
Northamptonshire
NN11 4NR

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Lumena Lights 5 star review on 2nd June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products.”

Helpful Report

Thank you, Dave, for your review of Lumena Lights. We are glad to hear you are happy with the quality of our products. We appreciate your feedback. Best regards, The Lumena Lights' Team

“Great company, quick delivery”

Helpful Report

Thank you, Clare, for your review of Lumena Lights. We are glad you had a great experience with us and were pleased with the quick delivery. We appreciate your feedback and look forward to seeing you back soon! Best regards, The Lumena Lights' Team

“I bought 2 x lights on 2 separate occasions benefit of doubt the first order parts missing! the lid has 4 retaining nuts to secure it only 3 supplied in a sealed bag so can’t say it fell out and on both lights in sealed separate boxes someone can’t count! The second order the same occurred 1 missing nut on both lights!! and the nut that holds the finial on was missing! i siliconed it on! Both orders parts missing? bit more than a coincidence - i think quality check needs some extra training, so i won’t need my £5 voucher off next order as won’t be placing one.”

Helpful Report

Thank you for feedback. The missing dome nut has been an issue with a batch of stock which we are now aware of and are amending. We do have spares of these and will happily send some out to you. Please get in touch at sales@lumenalights.com. Apologies for any inconvenience. We look forward to hearing from you so we can resolve this :-) Best regards, The Lumena Lights' Team

“I have used LUMENA LIGHTS before and have found them to be a great company”

Helpful Report

Thank you so much for your 5-star rating of Lumena Lights, Henry! I'm glad to hear you had a great experience with us, and it's wonderful to know that I have used Lumena before and have found us to be a great company. We really appreciate your support! Best regards, The Lumena Lights Team

“Great service”

Helpful Report

Thanks for your 5 star rating of Lumena Lights, Jade! We really appreciate your support and loyalty. :) Best regards, The Lumena Lights' Team

“Customer service and delivery were first class. My enquiry was dealt with, in a friendly and efficient manner, using the online chat service. I received all of the necessary items to install two of the 12v Eyelite downlighters the next day. They were of excellent quality, as were the cables, connectors, LED bulbs and transformer. Return and refund were assured, provided the items were repackaged as received. No need, however, as the finished effect turned out to be perfect , and has transformed the appearance of our driveway gates. Not cheap but worth every penny !”

Helpful Report

“Excellent service. Delivery received the next day. Good quality spare parts supplied. The baseplate had sheared off (vandals). I was unable to get the screws out of the baseplate as they were corroded in. Had to drill the heads off to get the old screws out. The new screws look like stainless steel. The threaded holes in the aluminium baseplate were a very tight fit. Maybe a loose captive nut in the baseplate would be a better idea”

Helpful Report

Thank you for the helpful feedback, John! We've been selling these bollards for over 10 years and always looking to improve based on customer feedback. I'm pleased to hear you had a good experience with us. Please get in touch if there is anything else we can help you with. Best regards, The Lumena Lights' Team.

“Luxrox as described quick delivery quality items. Customer service very helpful indeed”

Helpful Report

Thank you so much for leaving us 5-stars! We strive to provide a high-level of service, from quick delivery to quality items and helpful customer service staff :) Best regards, The Lumena Lights Team

“Customer service on phone great and delivered very quickly”

Helpful Report

Thank you, Sasha, for taking the time to rate us 5 stars! We are pleased to hear that you had a positive experience with the customer service on the phone and that your lights were delivered quickly. Please do get in touch if there is anything else we can help with :) Best regards, The Lumena Lights' Team

“Lumena Lights are a very professional company - they are very prompt with delivery - never had any issues. Excellent customer service and technical department too.”

Helpful Report

Thanks Nathan! Always a pleasure to do business with you!

“Rocks look realistic but srews didn’t fit holes”

Helpful Report

“Fantastic quality products delivered on time and packaged well. Highly recommend company.”

Lumena Lights 5 star review on 28th June 2023

Helpful Report

Thank you very much for the positive review and in-situ image, Andrew. It is great to see a photo of your hanging lights installed, they look great!! Best Regards, The Lumena Team :)

“Very realistic granite rock would buy another if I needed to.”

Helpful Report

Thank you so much, Sue, for your positive review. That's great to hear! Best Regards, The Lumena Team.

“I purchased the artificial granite rocks, good quality product at a very reasonable price. Great service. Thank you”

Helpful Report

Thank you for your positive review, Simon. We are glad to hear that you were pleased with your purchase, and the service provided. Best Regards, The Lumena Team.

“Good service and good quality product”

Helpful Report

Thank you for your kind review. We are glad to hear you are happy with your purchase and the service we provide. Best Regards, The Lumena Team.

“Extention pole differs in size both ends. Made very well so really good and strong but unfortunately wasn't right size for my needs. Ordering and delivery was great and quick.”

Helpful Report

Thank you for your kind comments. We are sorry the product you ordered wasn't right for your requirements. We are disappointed to see you only rated us 3 stars but hope we can get better next time :) Sincerely, The Lumena Lights Team

“Good product - as per previous experience - but I do object to being forced to pay for "next day" delivery”

Helpful Report

Thanks for the order and review Brian, We use tracked couriers DPD and DHL, and the delivery service we (and they) offer is 'next working day'. This is the service we use, as it gets orders to customers quicker, safer and reliably tracked. That service has received a high level of positivity over the years for those reasons. The postage cost also involves everything we do as a company to ensure the product / order is as perfect as possible before it's handed to the courier. We have a threshold of £120.00 (inc VAT), anything over that, is free carriage and still 'next working day' which we feel is a good service compared to many other lighting companies. Thanks again for your order and enjoy the lights! Kind Regards, The Lumena Team.

“Great service and excellent communications”

Helpful Report

Thank you very much, Shaun, for the good review! We are glad to hear you are happy with the service we provide. Best Regards, The Lumena Team.

“I was very pleased with the transformer I bought and have no complaints about Lumena's service. However, DHL who were the carriers were a total failure. I paid for next-day delivery and the item should have been delivered on Friday the 21st. It was not until late on Friday evening that DHL informed me that it would not be delivered until the next working day. As they don't appear to deliver at weekends I did not receive the transformer until the following Monday. Big disappointment!”

Helpful Report

Thank you for your review, Andrew. We're glad to hear you are happy with the product and service from us at Lumena. We are sorry to hear about the delay you experienced with DHL. Unfortunately courier delays can happen, which as I am sure you can understand, are out of our control. We can only apologise on their behalf. If you would like to contact us, we shall see if there is anything we can do in regards to your delivery cost. Best Regards, The Lumena Team.

“seamless ordering and delivery”

Helpful Report

Thank you so much for your 5-star rating, Richard! We really appreciate your review and are pleased to hear of your seamless experience with us. We hope you'll continue to be a repeat customer and enjoy our products in the future too!

Lumena Lights is rated 4.9 based on 294 reviews