Lumena Lights Reviews

Name: Lumena Lights
Address: Centre 33, Long March, Long March Industrial Estate, Daventry, Northamptonshire
Rating: 4.89

4.9 Rating 312 Reviews

97 %

of reviewers recommend Lumena Lights

4.9

Based on 312 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lumena Lights:

High quality garden and outdoor lighting available with next working day delivery. Specialists in 12v low voltage and bollard lighting.

Visit Website

Phone:

1327871161

Email:

sales@lumenalights.com

Location:

Centre 33, Long March,
Long March Industrial Estate,
Daventry
Northamptonshire
NN11 4NR

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Lumena Lights 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 x lights on 2 separate occasions benefit of doubt the first order parts missing! the lid has 4 retaining nuts to secure it only 3 supplied in a sealed bag so can’t say it fell out and on both lights in sealed separate boxes someone can’t count! The second order the same occurred 1 missing nut on both lights!! and the nut that holds the finial on was missing! i siliconed it on! Both orders parts missing? bit more than a coincidence - i think quality check needs some extra training, so i won’t need my £5 voucher off next order as won’t be placing one.”

Helpful Report

Thank you for feedback. The missing dome nut has been an issue with a batch of stock which we are now aware of and are amending. We do have spares of these and will happily send some out to you. Please get in touch at sales@lumenalights.com. Apologies for any inconvenience. We look forward to hearing from you so we can resolve this :-) Best regards, The Lumena Lights' Team

“I am afraid i bought 6 lumena bulbs for my brass eyelight step lights and 5 out of 6 have failed in 7 months . Shame because the fittings are robust.”

Helpful Report

Thanks for leaving us a review, Ian, your feedback is greatly appreciated. Please can you confirm which product was mislabelled so we can investigate this further, and ensure it doesn't happen again? Best Regards, The Lumena Lights Team

“Ordered a photocell for my mothers exterior light & paid for next working day delivery via UK Mail - didn't arrive. Called your customer service - nice response but after contacting UK Mail & finding out they had misdirected and would TRY to deliver on 24th (but couldn't guarantee??) - very disappointed that having paid £5 for a £5 item & the delivery service admitting that they had lost it, your staff did not push UK Mail to guarantee delivery of an item that they had lost!! Spent a lot of money over the years with you - probably won't again £5 voucher if I spend even more? Don't think so - you will probably lose that as well..”

Helpful Report

Thank you for your review Ron. I personally dealt with your request and can assure you that i did all i could to ensure your parcel was delivered on the 24th. Having checked the tracking upon my return i can see that your parcel was delivered first thing in the morning, which i was very pleased to see. Next working day is our standard delivery service; however, being so close to christmas there can be delays due to extra pressure on the couriers which are out of our control. Apologies that your parcel was delayed by UK Mail but we are pleased that it managed to reach you in time to take it to your Mother over the christmas period.

Lumena Lights is rated 4.9 based on 312 reviews