Lumena Lights Reviews

Name: Lumena Lights
Address: Centre 33, Long March, Long March Industrial Estate, Daventry, Northamptonshire
Rating: 4.89

4.9 Rating 312 Reviews

97 %

of reviewers recommend Lumena Lights

4.9

Based on 312 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lumena Lights:

High quality garden and outdoor lighting available with next working day delivery. Specialists in 12v low voltage and bollard lighting.

Visit Website

Phone:

1327871161

Email:

sales@lumenalights.com

Location:

Centre 33, Long March,
Long March Industrial Estate,
Daventry
Northamptonshire
NN11 4NR

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Lumena Lights 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extention pole differs in size both ends. Made very well so really good and strong but unfortunately wasn't right size for my needs. Ordering and delivery was great and quick.”

Helpful Report

Thank you for your kind comments. We are sorry the product you ordered wasn't right for your requirements. We are disappointed to see you only rated us 3 stars but hope we can get better next time :) Sincerely, The Lumena Lights Team

“Good product - as per previous experience - but I do object to being forced to pay for "next day" delivery”

Helpful Report

Thanks for the order and review Brian, We use tracked couriers DPD and DHL, and the delivery service we (and they) offer is 'next working day'. This is the service we use, as it gets orders to customers quicker, safer and reliably tracked. That service has received a high level of positivity over the years for those reasons. The postage cost also involves everything we do as a company to ensure the product / order is as perfect as possible before it's handed to the courier. We have a threshold of £120.00 (inc VAT), anything over that, is free carriage and still 'next working day' which we feel is a good service compared to many other lighting companies. Thanks again for your order and enjoy the lights! Kind Regards, The Lumena Team.

“I was very pleased with the transformer I bought and have no complaints about Lumena's service. However, DHL who were the carriers were a total failure. I paid for next-day delivery and the item should have been delivered on Friday the 21st. It was not until late on Friday evening that DHL informed me that it would not be delivered until the next working day. As they don't appear to deliver at weekends I did not receive the transformer until the following Monday. Big disappointment!”

Helpful Report

Thank you for your review, Andrew. We're glad to hear you are happy with the product and service from us at Lumena. We are sorry to hear about the delay you experienced with DHL. Unfortunately courier delays can happen, which as I am sure you can understand, are out of our control. We can only apologise on their behalf. If you would like to contact us, we shall see if there is anything we can do in regards to your delivery cost. Best Regards, The Lumena Team.

“Rather expensive next day delivery - no choice but to pay for next day delivery,”

Helpful Report

Thanks for your feedback, Darren, we'll take it on board. Best regards, The Lumena Lights Team

Lumena Lights is rated 4.9 based on 312 reviews