Long Eaton Appliance Company Reviews

Name: Long Eaton Appliance Company
Address: Unit 1 Acton Ave.Fields Farm Rd.Long Eaton, Unit 1 Acton Ave.Fields Farm Rd.Long Eaton, Nottingham
Rating: 4.86

4.9 Rating 1,677 Reviews

97 %

of reviewers recommend Long Eaton Appliance Company

Company Reviews

Metrics

Info

4.9

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0115 946 2555

Email:

sales@leaco.co.uk

Location:

Unit 1 Acton Ave.Fields Farm Rd.Long Eaton,
Unit 1 Acton Ave.Fields Farm Rd.Long Eaton
Nottingham
NG10 1GA

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Long Eaton Appliance Company 5 star review on 25th January 2024

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Long Eaton Appliance Company 5 star review on 15th August 2023

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Long Eaton Appliance Company 5 star review on 4th August 2023

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Long Eaton Appliance Company 5 star review on 3rd August 2023

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Long Eaton Appliance Company 5 star review on 13th April 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and great prices too!”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us, we are delighted you had a great one!

Posted 2 years ago

“Brilliant, quick polite service, and considering we are at the other end of the country from them..2day from order to delivery... Delivery guys were superb... Highly recommended”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us, we are delighted you had a great one!

Posted 2 years ago

“great appliance but felt customer service could be better , salesman didn’t seem interested in making a sale and knew nothing of the appliance we bought”

Helpful Report

Posted 2 years ago

Hi Mrs Higginbottom, I understand our showroom manager reached out to you yesterday and spoke through your concerns you mentioned in your review. We appreciate you taking the time to explain how you felt your experience with one of our salesmen and we will ensure steps will be made to prevent this happening again in the future. We look forward to dealing with you again. Thank you

Posted 2 years ago

“Excellent service from first phone call enquiry, then ordering through to excellent delivery, wouldn’t hesitate to order through you again.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us, we are delighted you had a great one!

Posted 2 years ago

“They damaged our new wood front doorframe when delivering, they refused to accept responsibility for this, it took weeks of messaging around with phone calls, emails and photos, before they came round and offered to try to repair it. This would have made it even worse. All-in-all a terrible service experience.”

Helpful Report

Posted 2 years ago

“Our larder fridge suddenly expired and I needed one asap! Long Eaton appliances came up trumps! I walked in, was greeted immediately, said what I wanted, the helpful little man told me what they'd got in stock - and when I said could I have it that day, checked and said yes! I paid, they delivered at 4 o'clock - sorted! Excellent service! (What the fridge will be like in use, I don't know!)”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us, we are delighted you had a great one!

Posted 2 years ago

“I rang long eaton appliance to ask some questions about induction cookers. The person who answered the phone was very helpful indeed,and made my decision easy . I ordered on line at a very competitive price and everything went through very easy,and they kept me informed a every step. When it was delivered to their warehouse I was told and to arrange a delivery date . As I wasn't ready for it they kindly kept it for me ,all I had to do was give them notice as to what date I wanted it. Delivery men were lovely and cheerful and it was delivered on time. I would certainly use them again and also recommend them too.”

Helpful Report

Posted 2 years ago

Thank you for your kind review, we are pleased you have enjoyed our service.

Posted 2 years ago

“Absolutely amazing service. Bought two difficult to source smeg dishwashers last week. Lovely guy rang me the next morning after I had trouble placing the order the night before.They have just been delivered. Constant contact from long Eaton regarding delivery. The delivery guys even happily carried them up a flight of steps into the first floor apartment where we live. Couldn’t recommend highly enough!!”

Helpful Report

Posted 2 years ago

Thank you for your kind review, we are pleased you have enjoyed our service.

Posted 2 years ago

“Excellent customer service. Michael was very knowledgable and gave great advise on all appliances. Delivery guys were challenged getting my huge American Fridge Freezer in but managed with a smile on their face. Can’t fault this company. Highly recommended.”

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Posted 2 years ago

Thank you for your kind review, we are pleased you have enjoyed our service.

Posted 2 years ago

“What a fantastic service, they were the cheapest in the UK for our Smeg range, delivered for free, we’re amazingly helpful and the delivery guys couldn’t have been better. Firstly we saved well over £700 on the John Lewis price, free delivery, extended warranty given for 5 years and then to top it off, told us of an offer to get free Smeg cookware worth another £300. Carlsberg don’t sell appliances, but if they did…..”

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Posted 2 years ago

Many thanks for your kind review

Posted 2 years ago

“The store sells only quality products”

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Posted 2 years ago

Many thanks for your kind review

Posted 2 years ago

“Great service from design to fitting.”

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Posted 2 years ago

Many thanks for your kind review

Posted 2 years ago

“I purchased a number of kitchen appliances for my son totalling some £8500. I placed the order around September last year, leaving a 20% deposit. Everything was then stored for us until February/March this year when we called off the various items as required. I probably spoke to all the sales staff at some point and all were very knowledgeable, helpful and professional. I would particularly mention Michael, perhaps because, coincidentally, I seemed to speak to him more than others. When we requested delivery of the various appliances the delivery team from warehouse to lorries was first class. Finally, following a minor issue with a Liebherr food chiller, customer service was brilliant, unfortunately I cannot remember the lady’s name. I will not hesitate to recommend Long Eaton at every available opportunity. Roger Ennis.”

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Posted 2 years ago

Thank you for the great review, we are pleased you have enjoyed our service.

Posted 2 years ago

“We purchase 2 Neff oven a single oven and a combi oven/microwave. He was brillant a real star!”

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Posted 2 years ago

Thank you for your kind review, we are pleased you have enjoyed our service.

Posted 2 years ago

“The entire process was excellent - from our first visit to the showroom, Ian's visit to discuss design details, choosing our kitchen and appliances,to the actual fitting process. Everyone involved was friendly and courteous, and the fitting team were all "craftsmen" at the job. The planning details were meticulous - no time was lost during the entire job. We love our new kitchen !”

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Posted 2 years ago

Thank you so much for the fantastic review, Mr Emmerson. We appreciate you taking the time to write such kind words, enjoy your kitchen!

Posted 2 years ago

“Excellent supplier - had a number of kitchen items from them - Freezer, Hob, washing machine - all good prices and best of all will arrange fitting and removal of old equipment - give a fixed price for the installation etc and a date. Offer a good range of equipment - don't try and sell you insurance”

Helpful Report

Posted 2 years ago

Many thanks for taking the time to leave us a review.

Posted 2 years ago

“Excellent service from sales staff all the way to installation very pleased.Thank you.”

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Posted 2 years ago

Thank you for the great review, we are pleased you have enjoyed our service.

Posted 2 years ago

“Top company with top staff !!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a great review, we apreciate your feedback.

Posted 2 years ago

“We work with Long Eaton appliances for our customer's New Kitchen appliance requirements. They offer us, Great Service, these guys can not be faulted. From ordering, through to delivery, all the team are, knowledgeable, courteous and the big one, On Time.”

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Posted 2 years ago

Thank you for taking the time to leave us such a great review, we enjoy working with you.

Posted 2 years ago

“Delighted with my 3 products when they arrived. Supply Chain issues were recognised and products had all arrived at LEA from different sources at different times by the dates I was given. The first delivery date given to me was 16.30 to 19.30 on Friday 27 May (the day every school finished for the Jubilee Half Term) which because we were leaving Friday lunchtime to holiday with family flying out of Heathrow early Saturday we cancelled. Short notice meant we couldn’t get anyone to cover it. The builder was also not able to accept the delivery. A rearranged date was agreed for Monday 6th June. That happened but the Stoves Fridge Freezer was missing said my builder. I emailed your sales team 3 times to ask what was going to happen next but never received a reply. I telephoned your office on Monday 13th June upon return to UK and agreed a revised delivery date of Wednesday 15th June . At 15.30 on the day with no Fridge Freezer I called the office to be told the Courier hadn’t received the scans from you for a number of deliveries including mine so it was LEA so Andy taking personal control rearranged for Friday 17 June. This was successful. I received a good price and good technical help but delivery let you and me down as the kitchen refurb was delayed by 20 days. Two questions- why don’t you liaise more with customers over delivery dates especially if they are 70+ miles away. and Why did no one from Sales decide this was important or serious for a reply. I was abroad and only had Broadband access when in the apartment but I managed to email Sales@LEA.”

Helpful Report

Posted 2 years ago

Hi Mrs Mold, Was lovely speaking to you today regarding what happened with your delivery and answering your questions. As discussed if the first delivery hadn't been cancelled on the day of delivery, due to the builder not being able to take delivery for you all items would have been delivered and not taken back to the courier's warehouse. Due to the items being on a few invoices, all I can do is apologise for our courier and them missing the 2nd invoice which lead to the delay in delivery of the fridge. Sales did get your 2 emails and they were forwarded straight to delivery who called the courier to rearrange delivery straight away for you and so the fridge freezer was delivered out to you 2 days later. Kind regards Long Eaton Appliance

Posted 2 years ago

Long Eaton Appliance Company is rated 4.9 based on 1,677 reviews