L&C - London & Country Mortgages Reviews

Name: L&C - London & Country Mortgages
Rating: 4.67

4.7 Rating 1,466 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

Metrics

Info

4.7

Based on 1,466 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Beazer House, Lower Bristol Road, Bath
BA2 3BR

L&C - London & Country Mortgages 5 star review on 7th September 2017

Xiaorong

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly, helpful staff who keep you informed throughout the process.”

Helpful Report

Posted 7 years ago

“Thank you Straight forward and Easy. No Problems”

Helpful Report

Posted 7 years ago

“Good customer service. Missed one point in description of house for which could have avoided an unnecessary survey”

Helpful Report

Posted 7 years ago

“Russell Maggs and his colleagues were efficient and communicative. The mortgage only began on Wednesday so early days, but all good so far”

Helpful Report

Posted 7 years ago

“Very quick process however sometimes hard to get people on their telephones. Kept updated all throughout the process”

Helpful Report

Posted 7 years ago

“Firstly, the overall service was good. The case officer was generally helpful, responses to queries were dealt with within a satisfactory time period and communications via email were clear and relatively speedy. In way of recommendation: 1. Whilst the mortgage that was found for me was very competitive, I would appreciate if 3 best mortgage products found are forwarded for review and comparison by the customer. 2. In addition, I found associated products being recommended are not very competitive and therefore don’t offer best value to customers, namely building insurance and life insurance. A little bit of research online and similar products can be found for a much better value. 3. Overall, I would recommend the service to others but would ask that people do their own research for comparison and to make sure best values are being achieved.”

Helpful Report

Posted 7 years ago

“great advice and answer to all my questions, L&C were quick to respond and keep things moving. I turned to them when I was disappointed with the broker I had initially chosen and they did not disappoint. My broker at L&C, Nicholas, provided all the information I needed to make an informed decision. The only issue was with a number of copies of documents being sent over email, which is probably not the most secure. L&C should make it easier to send via their secure portal. The portal itself wasn't up to date with the progress of our case either. All in all though, very happy with the service.”

Helpful Report

Posted 8 years ago

“Very helpful, efficient and very quick.”

Helpful Report

Posted 8 years ago

“Service was good and both people I spoke to helpful and kept me updated at every opportunity. Only downside, I only wanted a mortgage but kept getting pressure to take out extra insurance which I declined. Would recommend though.”

Helpful Report

Posted 8 years ago

“Great service and care throughout the process. Made it a lot easier than trying to arrange things alone”

Helpful Report

Posted 8 years ago

“I really do trust L&C mortgages. I've used them many times before. The only thing I was unhappy with this time is that a few days before I was due to complete, I was told that too little funds had been requested from my new mortgage lender to redeem my current mortgage, (which L&C rep had worked out for me), so I had to pay £670 to my new lender's solicitors in order to complete. This was unexpected. Luckily I had the funds to pay it, so my mortgage could complete , but I was unhappy about it, as I've got other expenses and this was not something I could have forseen. It's the first time this has happened with L&C and the first time things haven't gone as expected. So I am unhappy with that part, as it was a large sum of money.”

Helpful Report

Posted 8 years ago

“Did what they needed to do, all the red tape, leaving me to get on with other things. Happy enough!”

Helpful Report

Posted 8 years ago

“Easy straight forward process over the phone,beat all remortgage offers my local independent broker or myself could find.Local broker advised same company as L&C,L&C offer was a fraction cheaper ,over 5yrs it adds up plus no fees to pay them directly ( L&C get paid via commission which they are very up front about ). They recommend Premier Lawyers for conveyancing,legal work which I used as it was just a re-mortgage ..... this alone saved me over £1300 compared to local conveyancers,this was all done on-line,scanning papers etc.No problems what so ever,have suggested them to friends,family,will use them again in 5yrs !! L&C are on Martin Lewis Money Saving Expert site which gave me extra confidence in them.Give them a go nothing to loose not even the cost of call as freephone no..”

Helpful Report

Posted 8 years ago

“The application for the mortgage was easy.”

Helpful Report

Posted 8 years ago

“Very helpful and easy to talk to. Felt that additional products were pushed too hard, like buildings insurance and life insurance and cost for that was very high”

Helpful Report

Posted 8 years ago

“Overall the service was good, however, there were inconsistencies with the requirements set out from the lender and this elongated the time to offer and it was the source of some frustration. This is the second time that we have used L & C and our first time experience was excellent.”

Helpful Report

Posted 8 years ago

“Very good service from the staff at L&C”

Helpful Report

Posted 8 years ago

“I found the services offered by London & Country Mortgages to be excellent. The advice that was given and the customer service provided especially by Stephen Harrison was exceptional. I would highly recommend them.”

Helpful Report

Posted 8 years ago

“Great free advice and Morgage set up service provided”

Helpful Report

Posted 8 years ago

“Would recommend broker to others”

Helpful Report

Posted 8 years ago

L&C - London & Country Mortgages is rated 4.7 based on 1,466 reviews