Loan.co.uk Ltd Reviews

Name: Loan.co.uk Ltd
Address: 46 Alexandra Street, Southend-on-Sea, Essex
Rating: 4.95

5.0 Rating 3,768 Reviews

99 %

of reviewers recommend Loan.co.uk Ltd

Company Reviews

Metrics

Info

5.0

Based on 3,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 131 0280

Location:

46 Alexandra Street, Southend-on-Sea
Essex
SS1 1BJ

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Loan.co.uk Ltd 5 star review on 28th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant communication throughout the process. Easy to get hold of, very quick at replying to emails. Never asked for unnecessary documents. Lucy was particularly helpful.”

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Posted 1 month ago

“1st Class, everyone is a star, great people who listen to you and guide/help every step. Cant thank them enough”

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Posted 1 month ago

“Fast and efficient massive thank u”

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Posted 1 month ago

“Thanks everyone at loan.co.uk, brilliant service would recommend, help was there when I needed absolutely brilliant. Thanks again .”

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Posted 1 month ago

“From the moment we decided to go with loan.co.uk for our mortgage,it was a smooth transaction. Eleanor was very helpful and guided us through the whole process, thank you so much for securing our remortgage in just over four weeks. We were very pleased with the service we received and will highly recommend them to friends and family.”

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Posted 1 month ago

“David was very patient and helped us with everything thing. Very happy.”

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Posted 1 month ago

“Lee & Emma were both fantastic. Very friendly and professional! Explained everything in detail and were always available to answer any questions! Highly recommended!!”

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Posted 1 month ago

“The process was smooth and stress free and Ryan and Elenor were fantastic. Ryan worked hard and with little time when the government sprung the end of the right to buy on us! We had nothing prepared and no experience with mortgages, and he listened and explained everything we needed to know. Once the mortgage was approved Elenor took over, the communication and prompt responses left us at ease, there wasn’t anything too much trouble. We will definitely be back when it’s time to move! Thanks guys.”

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Posted 1 month ago

“Staff were fantastic! Very understanding and sympathetic, went well above and beyond to help my family, working around the clock including bank holidays to get us across the line! Thank you so much!”

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Posted 1 month ago

“Very quick getting a response from the loan company staff are friendly and helpful will look at different ways to get your money excellent emails and keep you up to date step by step.”

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Posted 1 month ago

“We needed a mortgage sorted quickly due to our house sale moving quickly. Gareth Hutchings was nothing short of fantastic throughout and turned around our information ridiculously quickly to help us secure a mortgage. Following this he kept us updated throughout a stressful period and was always on hand to help if we needed something. Honestly.. give this chap a pay rise - he’s brilliant. We also spoke with Eleanor Strang throughout this process and like Gareth was brilliant. As nervous house buyers we did have moments of random questions but these were always dealt with professionally and calmly.”

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Posted 1 month ago

“Hi me an my wife were very happy with this company from start to finish our case manager Lauren was excellent though out the hole proses if anyone wants help with there finances would definitely recommend this company 👌👍”

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Posted 1 month ago

“kari and michael were both very helpful answering my questions without hesitation saved me 400 pound every month would highly recommend loan uk”

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Posted 1 month ago

“Everyone at loan.co UK has been so helpful through this process. Communication was great and the process was fairly easy. Many thanks”

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Posted 1 month ago

“Excellent service!! Would highly recommend them. I wouldn't hesitate to use them again.”

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Posted 1 month ago

“Really excellent service. Everyone that we dealt with was patient and helpful, and queries were responded to very quickly. Thank you to James for providing so many different quotes for us. Thank you also to Alanah and Lauren who processed all of our documents and answered our questions so promptly. This was a huge decision for us and felt quite scary, but the team helped us to feel reassured.”

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Posted 1 month ago

“Awful - took 2x mortgage product payments and they simply do not care afterwards to rectify the double payment issue. Need to constantly chase it up until it was resolved.”

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Posted 1 month ago

Thank you for sharing your feedback with us - we genuinely apologise that your experience didn't meet the high standard we aim to provide. We take matters like this very seriously, particularly when it concerns something as important as payments. As discussed, I understand a senior member of our Client Experience Team has already contacted you directly by phone to personally apologise and explore ways to address your concerns. Although such errors are exceptionally rare, we fully acknowledge that our communication during the resolution process fell short. We've listened carefully, and your feedback has prompted an immediate review of our internal processes to ensure clearer and more effective communication in the future. We're also grateful for the opportunity to further demonstrate our commitment to putting things right during our recent conversation. Your insights are invaluable - they help us learn, grow, and continuously improve the experience we provide to all our customers. If there is anything more we can do or if you wish to discuss the matter further, please don't hesitate to contact us. Kind regards, The Loan.co.uk Team

Posted 3 weeks ago

“Both Abby and Ben have been really helpful in this process especially with their prompt updates and answers to any questions we had. I wouldn’t hesitate to recommend loan.co.uk”

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Posted 1 month ago

“Really good service from start to finish, every email I sent was acknowledged and responded too, every phone call answered. Abby and Jenna talked me through every step and assisted me by explaining everything. Would recommend loan.uk. Many thanks”

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Posted 1 month ago

“Both Daniel at my initial contact and David as the process progressed couldn't have been more helpful. Loan was arranged quicker than expected, and I was kept informed at all stages.”

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Posted 1 month ago

Loan.co.uk Ltd is rated 5.0 based on 3,768 reviews