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LION Picture Framing Supplies LTD Reviews

4.8 Rating 6,488 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

4.8

Based on 6,488 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

LION Picture Framing Supplies LTD 5 star review on 16th February 2024

LION Picture Framing Supplies LTD 5 star review on 22nd January 2024

LION Picture Framing Supplies LTD 5 star review on 31st May 2023

Jonquil Williamson

LION Picture Framing Supplies LTD 5 star review on 31st May 2023

Jonquil Williamson

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed with the packaging Lion are using to deliver moulding. It arrives from tuffnells in a poor way but it is not the transporter. The outer packaging is in bits . N Bainbridge have the best in a box but Ashworth and Simons always arrives in good condition. They have no need for the bubble wrap. I hate the bubble wrap. It is not the way forward. It is landfill. I think you urgently need to look at your packing techniques. I can send photos of other packaging methods. It puts me off Lion a bit and I suspect I’m not alone.”

(TW) - Posted 4 years ago

Thank you for your feedback, I am sorry to hear you are disappointed with the packaging and the service by the delivery courier. One of our team will be in touch to discuss your concern with you. Regards, LION

Posted 4 years ago

“Very quick turnaround on a small order. Great service.”

Posted 4 years ago

“quality of items, prompt dispatch,variety,all 5 star because I am so far away from lion; courriers give scant regard to packagesand end up damaging the contents not a lion issue but as the end consumer it can sometimes be a tough call.”

(INTERNAL) - Posted 4 years ago

“Nice looking staff”

Posted 4 years ago

“Vast range of various products with Lions.... Amazing in the industry of art and framing. Fabulous service.”

Posted 4 years ago

“Goods arrived safely and on time,”

Posted 4 years ago

“Excellent service with respect to ease of online ordering. Next day delivery was amazing and packaging was extremely effective in keeping goods protected. Some disappointment with one long length of moulding which was a little wibbly wobbly - I will need to be selective on how this is used. Otherwise a good all around service.”

Posted 4 years ago

“Service and products great, but website not the easiest to use,”

Posted 4 years ago

Thank you for your feedback, if you'd like to drop us some further feedback re. the website please do drop an email to info@lionpic.co.uk with Ref. Website Feedback. Regards, LION

Posted 4 years ago

“When I received my order the packing box was soaking and falling apart at one end but that was down to the delivery company. When I opened the package the Mountboard inside was sealed in plastic and in a good condition. On further inspection I found two boards that had adhesive lines the full length of them. I contacted Lion, they were helpful on the phone and sent out replacements the following day.”

Posted 4 years ago

Thank you for your feedback, we're sorry to hear about the issues you experienced with your delivery and are glad to hear this was resolved. We look forward to continue to work with you in future. Regards, LION

Posted 4 years ago

“A very helpful group. Tracey and Julia were very efficient. Will return for sure, and soon! Just ONE gripe, why can one not buy direct if spending less then £50? Hate having to go on-line !!”

Posted 4 years ago

Dear Customer, Thank you for your positive feedback. We have changed a few things and I am pleased to say you can now order online if placing orders below £50! Please view our carriage terms here for more info: https://www.lionpic.co.uk/about-us/delivery/ Best regards, LION

Posted 4 years ago

“Although the products are excellent I’m constantly having trouble with the delivery company. Not once have they managed to find my studio (even though a sign is up). Yesterday my delivery was left at the adjoining house and signed for by a ten year old boy...who had no idea what he signed for!”

Posted 4 years ago

Thank you for your feedback, I understand my colleague has been in touch regarding the issue mentionned. Regards, LION

Posted 4 years ago

“Generally I am very satisfied with the service. Speed of delivery is excellent. I do have a quibble about my recent order. This included some lengths of moulding, and I had ordered 6 metres of L2451 Arezzo Platinum. What arrived was 3 lengths , amounting to 8.10 metres. Now I know that the policy is to round up to the next whole length, but this was quite a substantial increase. As it happens, 2 lengths amounting to 5.4 metres would have been sufficient for my purpose. I feel that where there is a major discrepancy like this it would be easy to ask the customer if a rounding down, rather than up would be preferable.”

Posted 4 years ago

“livraison rapide”

Posted 4 years ago

“Very helpful sales staff and prompt delivery”

Posted 4 years ago

“As an artist who requires an irregular framing chop service it is making it very difficult now to order smaller sized frames for clients with the minimum £50 + VAT and delivery requirement. I understand why, but it is forcing me to look at another supplier who appreciates our buying position and does not apply this requirement. I hope you can reconsider this requirement. Regards Chris”

LION Picture Framing Supplies LTD 4 star review on 17th January 2020

Posted 4 years ago

“Generally good service and products but mountboard is often marked or slightly damaged on corners and sheets are not usually cut exactly square.”

Posted 4 years ago

“Friendly staff and a clear website with great stock make Lion a great company to work with. Unfortunately the deliveries often arrive damaged due to carelessness by the chosen carrier- although not strictly Lion’s fault, this means on several occasions clients have had to wait whilst replacements have had to be sent.”

(TW) - Posted 4 years ago

Thank you for your feedback, it's great to hear that you are happy with our website. We are sorry to hear that you've had problems with carriers, we continue to work with our carriers to ensure the service our customers receive is as we expect. We look forward to working with you in future. Regards, LION

Posted 4 years ago

“Speedy service but expensive product and postage. I realise that this is a trade supplier rather than for the amateur though.”

Posted 4 years ago

“We have been customers for over 20 years. This order hasn't gone smoothly. One of your telephonists hung up on my wife when she was trying to establish how the replacement frame was different to the one we have used extensively. We redialed and fortunately Tracey was available. Over the years she has been unfailingly helpful and friendly. I signed for our order and received one box which says one of one. The box containing the chop service hasn't arrived. I have a witness who saw me carry in what I received. We need the frames by the end of this week which Tracey has promised to arrange. This is all unfortunate because over the years we have received excellent service including from Nicola Harrold herself.”

Posted 4 years ago

Dear Customer, Thank you for your review. Sorry to hear you haven't received your chop kit. Tracey has arranged for the replacements so you have them by the end of day Thursday 5th December. If there's anything else we can help with please feel free to give us a call. Best regards, Lion.

Posted 4 years ago

“Good service very fast delivery and parts that where missed from the order was sorted out”

Posted 4 years ago

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LION Picture Framing Supplies LTD is rated 4.8 based on 6,488 reviews