Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.92

4.9 Rating 1,767 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 9th May 2025

Janet Hinchliffe McCutcheon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service! Ld went out of their way to respond and meet all our needs!”

Helpful Report

Posted 5 years ago

Hi Shirley, Thank You so much for a great review, they mean so much right now! We are always here to help and answer any queries. Thank You again! Have a great day and stay safe. Craig x

Posted 5 years ago

“We ordered some gorgeous linen cushions for our bed. The team at Lillian Daph were so helpful as we're currently in lockdown and we couldn't visit the store, they sent me lots of images of the cushions styled so i could get a good feel for them and see the colours etc. Can't wait to visit as soon as possible, one of the best interior shops!”

Helpful Report

Posted 5 years ago

Hi Ayse, Thank You so much for fantastic review! They are great to read and to know our hard work is seen throughout. We are thrilled you love your new bed cushions. Thank You again and hope to see you soon when the stores doors are sung back open. Have a great day and stay safe! Christina xx

Posted 5 years ago

“Great service”

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Posted 5 years ago

Hi, Thank You for taking the time to leave us a review. Hope to see you again soon, Have a great day and stay safe. Craig

Posted 5 years ago

“I haven't used L&D before but I will certainly do so again! I was thrilled to find these bowls, as my usual small local shop is closed, and even happier that I was supporting another small business in these difficult times. The whole process was above & beyond - delivery arrived, securely packaged, the very next day!”

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Posted 5 years ago

Hi, Thank You for a fantastic review and we are thrilled you found us too. We are pleased to hear your order arrived safe and on time, the nordic tableware range is our most popular and we can sure see why. Hope to see you again soon. Have a great day and stay a safe. Craig :)

Posted 5 years ago

“Amazing and such fast delivery!”

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Posted 5 years ago

Hi Laura, Thank You for taking the time to leave us a great review and we are glad your order arrived on time as we are seeing a few delays at the moment. Hope to see you again soon! Have a great day. LD x

Posted 5 years ago

“Excellent, personal service. The team at Little LD went above and beyond to make sure we were happy and had something that really suited our needs.”

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Posted 5 years ago

Hi Rachel, Thank you so much for your great review!!! We appreciate people taking the time to leave us one more than ever right now along with all orders we are seeing from near and far. We are thrilled you love your new sun hat, hopefully it will be out in the sunshine everyday for a little while yet. Hope to see you again soon. Shelley xx

Posted 5 years ago

“A brilliant shop and a real asset to Saltburn”

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Posted 5 years ago

Hi, Thank You so much for a great review. They mean so much right now. Hope to see you again super soon! Have a great day! LD x

Posted 5 years ago

“Loved my hand towel fabulous quality and cushion is beautiful. Thank you for delivery too, very much appreciated. I am always recommending your shop, it's an amazing place to visit.”

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Posted 5 years ago

Hi Christine, Thank You for a great review and sharing your purchase with a picture. We appreciate all the support we are seeing right now more than ever and cant wait to see you again when the store doors are back open, soon we hope! Thank You for spreading the word, we are more than ever grateful :) :) :) Thank you again! Christina xx

Posted 5 years ago

“I have loved your shop since you first opened up in saltburn, your products are top quality and I think it is important to support independent businesses”

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Posted 5 years ago

Hi Sharon, Thank You so much for a brilliant review, they mean so much to us right now along with your order! We appreciate all the support we are getting more than ever! I hope you loved your new buddha head. Hope to see you soon when the store doors are back open. LD x

Posted 5 years ago

“Very pleased with my products, beautiful cups and great quality! Customer service was amazing, would highly recommend.”

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Posted 5 years ago

Ho Solene, Thank You so much for a brilliant review, they mean so much right now along with your order. We are glad you loved your new mugs without handles, they are certainly our most popular mug. Thank you again! Hope to see you again soon, Have a great day. Craig

Posted 5 years ago

“Speedy delivery and delighted with my purchase, hand written note a nice touch particularly at this challenging time”

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Posted 5 years ago

Hi Anna, Thank You so much for your kind review. We are glad you got you order on time as we are seeing delays at the moment so thats great. Hope to see you again soon, Have a great day. Craig

Posted 5 years ago

“Great website and easy to navigate. Great communication and product arrived quickly and well packaged. Great company to deal with and would highly recommend.”

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Posted 5 years ago

Hi there Thank you so Much for taking the time to Leave a great review, as a small business they mean the world to us, and now more than ever. Thank you Stay safe!

Posted 5 years ago

“Helpful replies to enquiries”

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Posted 5 years ago

Hi, Thank You for your kind review, we always do our best to respond straight away to any emails or messages. Hope to see you again soon. Best, Craig

Posted 5 years ago

“I found the website interesting and full of excellent items. We particularly like the Scandinavian goods and my daughter-in-law chose the butter dish for her birthday. It’s yet to be delivered so can’t comment on the quality etc but it looks lovely online.”

Helpful Report

Posted 5 years ago

Hi there Thank you for taking the time to leave us a review, as a small business it means the world to us. We are very sorry your order has not arrived sooner, however as outlined on our website, due to demand on the Post Office our 2-3 day shipping service is actually running at around more like 7 working days. As you placed your order on Sunday 12th April, it was shipped the next working day, Tuesday 13th due the Easter bank holiday. Therefore your order is likely to be with mid next week (we would hope by Tuesday but cannot guarantee as we are sure you can understand during this extremely difficult time postal services are completely stretched with staff shortages and more online shopping than usual). Apologies again, and thank you for your understanding. We are striving to offer the best service we possibly can during this unprecedented time. Many thanks Craig

Posted 5 years ago

“Craig was most helpful and patient helping me on line to purchase a gift voucher for my friends birthday. Nothing was any trouble no matter what time I was emailing for assistance. Thank you again Craig and stay safe Britt Scurr”

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Posted 5 years ago

Hi Britt Thank you so much for your kindness. We're trying hard to bring as little bit of 'normality' as escape during this crazy time, so your support means the world. Take care, stay safe! Craig

Posted 5 years ago

“Beautiful shop but also amazing range available online too! Forever saving products they post on their stories as would love everything they stock! Recently ordered some gorgeous items including a dusky pink clock and some handmade unique covers to put over unsightly screws when hanging things up! Communication was great, all items were carefully packed up and posted so quickly! Very impressive! Would highly recommend! X”

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Posted 5 years ago

Hi Kaylee Thank you so much for your kind words. I'm glad your'e pleased with your items and can't wait to see those screw covers in action! Take Care, stay safe x

Posted 5 years ago

“Firstly can I suggest you change the background colour on your star ratings to make sure we can all read the text. I hope I’ve chosen excellent lol Staff are so helpful and friendly and the quality of the stock is excellent. It’s lovely to find things I can usually only find online or in the south of the country.”

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Posted 5 years ago

Hi Andrea Thank you so much for your lovely words, we agree about always only finding nice things in cities or the South so it's very reassuring to hear that that view is shared and we are doing something right! (we hope!) Take care Thanks again for your support Craig

Posted 5 years ago

“A little normality delivered, swiftly (packaged brilliantly to prevent breakages one route) and exactly as I’d hoped, amidst the current climate. Thank you Lillian Daph, I’ll be sure to order again :)”

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Posted 5 years ago

“Love the items on Lillian Daph. Quick delivery with no delays!”

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Posted 5 years ago

HI Ikram Thank you for leaving such a fab review, as a small business they mean the world to us Stay safe Craig

Posted 5 years ago

“Great service as always!”

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Posted 5 years ago

Thank you Cara, your review means the world. Stay safe

Posted 5 years ago

Thank you Cara, your review means the world. Stay safe

Posted 5 years ago

Lillian Daph is rated 4.9 based on 1,767 reviews