Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.90

4.9 Rating 2,234 Reviews

97 %

of reviewers recommend Lillian Daph

4.9

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 22nd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing Customer Service! Nothing was too much trouble and their quick responses and can do attitude means I would buy again and 100% recommend them to anyone!”

Helpful Report

Posted 5 years ago

Hi Leonie, Thank you so much for taking the time to leave a review. It's always great to hear reviews like this as excellent customer service is what we strive for here at Lillian Daph. Thanks again for the recommendation. Best Wishes, Jasmine, Team LD x

Posted 5 years ago

“Great service. I ordered a stool which is exactly what I was expecting (better actually) that was out of stock. I was quickly emailed (within the day) and advised when they would be back in stock and delivered. Very happy with the product and service.”

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Posted 5 years ago

Hi Ryan, Thank you so much for taking the time to leave a review. I'm so glad you loved the bar stool and they exceeded your expectations! Thanks again, Jasmine, Team LD x

Posted 5 years ago

“Great Comms when package was delayed, have ordered twice now and will be ordering again.”

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Posted 5 years ago

Hi Donna, Thank you so much for taking the time to leave us a review. I'm so glad to hear you've been pleased with your orders when shopping with us. I apologise for the delay with your order, sometimes we have slight delays on products that can be out of our control, especially in the current ever-changing situation of the pandemic. However, like you say, we always try our best to communicate these with our customers. Hope to see you again soon! Thanks again, Jasmine, Team LD x

Posted 5 years ago

“Good service, no problems, easy to deal with.”

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Posted 5 years ago

Hi Simon, Thanks so much for taking the time to leave a review. I'm glad to hear you had a good shopping experience with us here at Lillian Daph. I hope you love your new coffee cups. Thanks again, Jasmine, Team LD x

Posted 5 years ago

“Thank you so much for my beautiful coffee cups, I absolutely love them! Super fast delivery too! I can’t wait to order more things from you :)”

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Posted 5 years ago

Hi Alice, Thank you so much for taking the time to leave a review! I personally love these coffee cups too - its my cup of choice for all my coffee drinking when I'm in the office. We'd love to see you again soon! Thanks again, Jasmine, Team LD x

Posted 5 years ago

“I placed an order which due to the National pandemic took a little longer to arrive. However I was informed of the delay quickly and kept up to date! Great service and such a fab product! Thank you so much x”

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Posted 5 years ago

Hi Hannah, I'm sorry your order took a little longer to get to you, unfortunately times can be unpredictable at the moment but we are still trying our best to get orders out to customers as promptly as possible from our end! I'm pleased to hear you received communication on your order about this and are overall happy with your order. Thanks for taking the time to leave us a review! Jasmine, Team LD x

Posted 5 years ago

“Excellent products, good prices and superb customer service! They sorted a small issue promptly and courteously.”

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Posted 5 years ago

Hi Fiona, Thank you so much for taking the time to leave a review. We're always here to help at LD and I'm so glad to hear your small issue was resolved promptly as that is always what we aim for if issues ever arise with any order. Thank you again! Jasmine, Team LD x

Posted 5 years ago

“I bought the Mawi Cow Hooks and the order does not look like it does on the photo. I bought and imported this to Denmark, and now it turns out I could have gotten the exact same thing here (which I didn't want because it doesn't look as interesting as the one Lilian Daph advertised on the website). It's a real bummer since I paid an additional 38£ to get it delivered internationally.”

Helpful Report

Posted 5 years ago

Hi Thea, Firstly, can I apologise that you weren't satisfied with your order. We have a few variations of the Mawi Cow Hook (black and antique brass) as well as an Antelope version, these items are hand forged so it is possible there can be some variation between products. Here at Lillian Daph we always try our best to photograph products ourselves to ensure that our customers get a true representation of colour, size etc. as well as providing accurate descriptions. Sometimes, however this isn't always possible, due to the speed at which stock comes in and the time it sells, particularly at the moment when we have staff coming in less often to adhere to national lockdown restrictions. If you still feel dissatisfied with your purchase, we'll be happy to help if you can contact us on sales@lilliandaph.co.uk to discuss the matter further and we can help you resolve the issue. Again, I can only apologise and also thank you for bringing this to our attention. Best Wishes, Jasmine, Team LD x

Posted 5 years ago

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Posted 5 years ago

“Fast delivery and I'm so pleased with my purchase just what I was looking for I will definitely be ordering again 😊”

Lillian Daph 5 star review on 24th January 2021

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Posted 5 years ago

Hi Joni, Thanks for taking the time to leave a review and thanks for the picture. It's great to see how our customers style our product their own way - I'm loving this coffee table set up! Thanks again, Jasmine, Team LD x

Posted 5 years ago

“Love my stool. It looks very expensive and it’s such a great colour”

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Posted 5 years ago

“Great website, easy to find what I wanted and quick delivery! Wonderful”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review. I'm so pleased you found our website user friendly and glad to hear you love the new mugs! Enjoy! Thanks again, Jasmine, Team LD x

Posted 5 years ago

“I’ve ordered this item from Lillian Daph before so I didn’t hesitate to order another one. Excellent service. I paid for Saturday delivery to home because I couldn’t have it delivered to work due to lockdown. Very reasonable Saturday delivery charge compared to some other sites. Got a one hour delivery slot. Very happy.”

Lillian Daph 5 star review on 21st January 2021

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Posted 5 years ago

Hi Karen, Thank you for taking the time to leave a review and a great photo! We love to see how our customers style our products. The mustard looks great with your interior. I'm so glad you're pleased with your purchases. We hope to see you again soon. Thanks again, Jasmine, Team LD x

Posted 5 years ago

“gorgeous vase for my new office! in love!”

Lillian Daph 5 star review on 20th January 2021

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Posted 5 years ago

Hi Sadie, Thanks for taking the time to leave a review! I'm so glad this vase has brightened up your office space - little things like this are so important at the moment! I love the way you've styled it and thanks for the great picture. Best Wishes, Jasmine, Team LD x

Posted 5 years ago

“Great customer service and as always lovely products to choose from. I did an online purchase which I collected a couple of days later without a hitch. Another very satisfied customer. Thanks LD. 😊”

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Posted 5 years ago

Hi Asha, Thank you so much for taking the time to leave a review and for the great photo! What a fantastic way to brighten up your space with a little greenery, we love to see how our customers style our LD products in their own unique ways. Thanks again. Jasmine, Team LD x

Posted 5 years ago

“Great customer service and communication from the Lillian Daph team, the products I bought are also lovely but it's the service that stands out.”

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Posted 5 years ago

Hi there, This such a lovely review, thank you! If there's one thing we always aim for here at LD is to provide excellent customer service, so to hear that you not only love our products but experienced great customer service is fantastic. Thanks again, Jasmine, Team LD x

Posted 5 years ago

“Fantastic personal service. Quick, easy and friendly. Cool store. Cool people.”

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Posted 5 years ago

Hi Abi, Thank you so much for taking the time to leave us a review. Its so great to hear from our customers online, I'm so glad you feel you've received a personal and friendly service, exactly what we strive for at LD! Thanks again, Jasmine, Team LD x

Posted 5 years ago

“Easy site to use, excellent delivery & loved our products. Just can't wait to get back to both of the shops”

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Posted 5 years ago

Hi Lynne, Thank you so much for taking the time to leave a review. It's great to hear from our local customers online too! So glad to hear you were happy with your purchase and we can't wait to welcome everyone back to the store when the time is right! Thanks again, Jasmine, Team LD x

Posted 5 years ago

“Great service, always get prompt replies and they are very helpful. Best shopping experience I’ve had both in store and online. Plus love their selection of items to purchase. I have many in my home and people always comment on them. 5 stars”

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Posted 5 years ago

Hi Amanda, Thank you so much for taking the time to leave such a lovely review! Its great to hear from our in store customers online as well! I'm so glad you've had the pleasure of shopping with us both in store and online and have loved it as well as our selection of products. We hope to see you again soon. Thanks again, Jasmine, Team LD x

Posted 5 years ago

“Beautiful glasses arrived quickly and well packaged. My only suggestion is that something saying they are from lilliandaph would have been lovely so the recipient could see where the gift is from Will be shopping here again”

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Posted 5 years ago

Hi there, Thank you so much for your lovely review and suggestion. I'm so glad you loved the glasses, the amber collection are truly beautiful! We do have an option at the checkout for you to add note for those times when you are sending a gift or you can always contact us via email if you have a particular request for your order! We'd love to see you again soon! Thanks again, Jasmine, Team LD x

Posted 5 years ago

Lillian Daph is rated 4.9 based on 2,234 reviews