Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.90

4.9 Rating 2,232 Reviews

97 %

of reviewers recommend Lillian Daph

4.9

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 22nd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although my order was delayed - through no fault of Lillian Daph, I have still given them 5 stars as I was kept up to date at all times, no hiding away and hoping I wouldn't "kick off". Your up front approach was much appreciated - thank you.”

Helpful Report

Posted 3 years ago

“Best shop in Saltburn. Staff are super friendly and helpful. A delightful shop full of lovely things!”

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Posted 3 years ago

“Very pleased with our purchase and the store are really good at communicating! They offered to deliver our unit built up rather than flat pack as the delivery driver had another delivery in our region. The only negative though is that it wasn’t made clear the delivery driver only delivers to one flight of stairs, we live on a one level conversion with our ground floor being 2 flights of stairs with a small porch area in between, however the delivery man wouldn’t take our bookcase up the second flight. I wouldn’t have been bothered however I am 7 months pregnant and my husband is currently in a knee brace due to an accident so it was left blocking the landing and we had to arrange to have this to be lifted the rest of the way. Had I know this I would have just got it flat packed. Just a heads up for anyone living up more than one flight! Other than that the team at Lillian Daph are helpful and item is lovely!”

Helpful Report

Posted 3 years ago

“Delivery delayed, took 4 days to be delivered. Won't refund the price difference even I received the item on the day that it is on sale. Won't buy it again.”

Helpful Report

Posted 3 years ago

Good afternoon Unfortunately we are unable to refund discounts on orders already received. If you would like to return your order and place it again to receive the Black Friday discount of course you are more than welcome to do so. I do understand this can be frustrating (I have had it personally whilst shopping this week with many large retailers) however unfortunately for us to stay afloat in the retail game we must try and at least offer some incentive to our online customer during this crazy Black Friday time of year. Many retailers compete and our suppliers actually work with us to allow discounts to be given between specific dates. I do hope that you can understand. I am very sorry your delivery was delayed , we will of course take this up with DPD. Many thanks Christina

Posted 3 years ago

“Brilliant customer service! Staff are always so welcoming and friendly!! They always help with house ideas too 😋”

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Posted 3 years ago

“It is one of those special little shops that you just can not stop yourself from buying something different”

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Posted 3 years ago

“I bought 3 pieces of Swyft furniture and am super happy with the products, the price and the customer service! Big shoutout to Craig who went above and beyond to facilitate a smooth delivery despite some minor supply chain issues. Would buy from here again - strongly recommend!”

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Posted 3 years ago

“The Makati Vase is beautiful! I love this shop - I traveled from Leeds to start my Christmas shopping here. The staff are all SO lovely and you will never leave the shop empty handed. The Christmas display is stunning x”

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Posted 3 years ago

“My favourite shop - ANYWHERE !! Happy, friendly, helpful staff, in a space filled to the grim with loveliness !!!”

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Posted 3 years ago

“Absolutely love this store. There's nothing in it you wouldn't want! Makes you want to restart your home from scratch. Their layouts and displays are just so inspirational. As if the place isn't tempting enough...I've just been in to find their trademark-Christmas-arch display... 😍😍😍😍”

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Posted 3 years ago

“I was impressed with the range of unusual gifts and baubles inside the shop and a reasonable price. The staff are very friendly and helpful. I could have stayed there all day and spent a lot more of my husband wasn’t waiting outside with the dog”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we’re glad you enjoyed a peruse around the store. We are dog friendly so next time you’re more than welcome to bring them both in too 😉☺️

Posted 3 years ago

“Order was despatched really quickly and arrived the next day. Great service”

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Posted 3 years ago

“Lovely shop containing sone very fabulous things”

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Posted 3 years ago

“We visited the store needing wedding favours and knew that it was LillianDaph we wanted to get them from. Christina and the team couldn’t have been more helpful and made our whole experience enjoyable, showing genuine interest in our wedding plans and making sure we were sorted with everything we needed. Couldn’t recommend LillianDaph more, such a lovely local shop everyone needs to visit!”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words Louise, we’re really excited for you guys, it’s going to be beautiful. Thanks for Choosing us to help with your very special day 💫

Posted 3 years ago

“Excellent service received.”

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Posted 3 years ago

“Lovely shop with lots of areas and so much variety! I want to go back!”

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Posted 3 years ago

We look forward to welcoming you back in store! Thank you for your kind words.

Posted 3 years ago

“Beautiful shop with the most gorgeous items and lots of hidden gems! We bought a lovely throw whilst visiting on holiday.”

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Posted 3 years ago

“Sevice in this shop is second to none”

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Posted 3 years ago

“So pleased with everything I’ve just received from you. Love the sofa, throw and cushions but the Locker is just fab snd soooo capacious! Fits my en-suite perfectly.”

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Posted 3 years ago

“Fabulous shop with a gorgeous welcoming ambience. So lovely you just want to move in and admire all the wonderful products.”

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Posted 3 years ago

Lillian Daph is rated 4.9 based on 2,232 reviews