Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,034 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Super fast delivery. I paid for fast delivery, but didn?t expect it to arrive as quickly as it did.”

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Posted 6 years ago

“Helpful first class products”

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Posted 6 years ago

“Very prompt delivery, expected good product value, good overall service”

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Posted 6 years ago

“Very quick delivery, item packed well. After sales service was excellent. Thank you.”

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Posted 6 years ago

“Ordering process was easy, Delivery was good.”

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Posted 6 years ago

“Under 24 hr delivery”

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Posted 6 years ago

“I bought a couple of sets of lights from LD. The first lot were fine. Unfortunately one of the glass parts of the second set was broken. I didn't realise at the time of receipt of delivery. So I broke one of the rules of internet shopping which is to check goods on receipt. My bad. When I asked LD if they could help me replace the glass at my expense they couldn't have been less helpful. Despite several phone calls and emails their attitude was "If I don't have to help you then I won'". I have since sourced a replacement from another company.”

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Posted 6 years ago

I am very sorry to read you are dissatisfied with the service you received. As you can see from other posts on this forum it is usually a very positive experience that our customers have with us. I have reviewed the related correspondence from back in December and I believe we could have explained better that as a lighting distributor, and not a manufacturer, we do not have a "parts" department and it is not always possible to source component parts.We need to be advised of any transit damaged as soon as possible after delivery to allow us recourse with the carrier. Regrettably two months had passed before you made us aware of the breakage. I am pleased to note you managed to get the matter resolved and hope you are very happy with your purchase. Thank you for getting in touch. Kind Regards Patricia MullaneCustomer Care Manager

Posted 6 years ago

“Excellent service, quick delivery”

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Posted 6 years ago

“Good product, lightning speed delivery, good price.”

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Posted 6 years ago

“Good item and fast delivery. A little disappointed that the PIR Sensor was not adjustable for distance but is a very bright light.”

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Posted 6 years ago

“Ordered 3 outside lights. They came within 3 days. Well packaged and exactly as described online. Easy to use website and very pleased with the goods and service. Would definitely use again and recommend to others.”

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Posted 6 years ago

“The bulb won?t stay lit”

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Posted 6 years ago

“Fast and customer service good”

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Posted 6 years ago

“Great service, fast delivery will be using again and will be recomending”

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Posted 6 years ago

“The customer service is EXCEPTIONAL - I have purchased quite a few Techmar products (outside lights) and have had to claim on warranty twice, response has been within minutes, no questions asked and a replacement item sent instantly. You cannot beat customer service like this!”

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Posted 6 years ago

“Good communication, delivery tracked and supplied on time.”

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Posted 6 years ago

“You could have safely packed the led lights ...tiny lights were supplied in a huge box with very little padding. Thankfully they work ok...”

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Posted 6 years ago

“Never fails to provide an excellent service with first class products. Standard delivery was received the following day. Cannot be beaten.”

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Posted 6 years ago

“I was looking for a stylish contemporary ceiling pendant for my kitchen / dining area and came across this fabulous company. I ordered my chosen item late afternoon and it arrived the next day fully packed in bubble wrap and placed neatly in a box. Glass shades protected with tissue paper. Great customer service and reasonably priced . I would certainly buy from this company again and again.”

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Posted 6 years ago

“Great service and products”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,034 reviews