Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,034 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Product was what I wanted and easy to fit. Looks great and good value for money. A little problem with the bulb but easily and professionally resolved by them”

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Posted 7 years ago

“the service was easy fast and friendly because when my order came one light was broken phoned up to get a replacement the lady on the phone was so pleasant and very helpful my replacement came the next day was well impressed would order from this website again”

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Posted 7 years ago

“Ordered at 1930 and delivered by Hermes at 1030 the next day. The service couldn't be better, and neither could the garden ligyhts we purchased. Will definitely use lighting direct again.”

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Posted 7 years ago

“goods received in a good delivery timespan and very competively priced.Not yet fitted but tested and works as it should”

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Posted 7 years ago

“Having been given two different dates for delivery, both of which passed without receipt of goods, I was telephoned to advise that the item was out of stock and had been ever since I placed my order! I was then given a new delivery date of 12th August which was fine as that followed my return from holiday. I stressed that the delivery must not be made before 8th August as we would be away. That request was completely ignored as it was delivered on 31st July to a neighbour. Not impressed!”

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Posted 7 years ago

“The products and value for money were spot on 5 stars. Sadly let down by the delivery company they used, HERMES. Quite the worst courier company on the planet. They make everything worse by hiding behind an impenetrable wall to make it impossible to resolve any problems. I will buy products from Lighting-Direct again but definitely not if they use HERMES again.”

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Posted 7 years ago

“Very pleased with products bought ?high standard and much preferred to lights seen in DIY stores etc”

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Posted 7 years ago

“Best price, swift delivery. Cant ask for more.”

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Posted 7 years ago

“You test the prduct before you dispatch them.”

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Posted 7 years ago

“Always a fast and efficient service”

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Posted 7 years ago

“The price was good, the item arrived quickly, the only minor niggle was that the instructions on how to fit the unit were a bit sparse for someone who had never erected a LED lighting unit before.”

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Posted 7 years ago

“Helpful service and fast delivery. Will buy again when I have the need.”

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Posted 7 years ago

“Very happy, price, and service.”

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Posted 7 years ago

“The service and speed at which Lighting direct delivered my light brilliant. I only waited two days for my light and that was free post. The quality of the item is good value and although I searched many lighting companies for a particular light this company was the only one that supplied it. I would certain go to lighting direct first before any other company should I need a light. Many thanks for the variety and quality of goods you supply keep up the good work.”

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Posted 7 years ago

“Excellent service good quality lights just what I wanted.”

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Posted 7 years ago

“Very quick delivery”

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Posted 7 years ago

“Good customer service fast delivery would buy from lighting direct again.”

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Posted 7 years ago

“I am waiting for a dispute to be resolved so my review is negative due to the inconvenience and loss of money this item caused me. However the other items I received seem to be as described and normal quality. I returned a reading lamp that was in their clearance sale that was damaged when I received it but the returns department at Lighting - direct are implying that I damaged it and refused to accept the return by a refund. It was a reading lamp that was made in China and had a two pin plug rather than a UK plug. That aside, the lamp was atrociously packaged in a rough box that had been bumped about and was held together with white tape that oozed glue. The polystyrene inside the box was cellotapetd up but already broken; it held the base of the lamp, but the shade was just packed loose in the box and it was dented. The whole lamp appeared not to be of reasonable quality, the shade thin and cardboard-like. I did not like it and it was damaged. I phoned Lighting -direct immediately and was emailed instructions of how to return it. I did not like the returns service using DPD. Nothing wrong with DPD but the website was unclear about the pick up point and with numerous instructions and it did not confirm immediately that the booking had been accepted - it said it emailed a return sticker but did not attach to the first email. The attachment arrived later and as I tried again, it ended up booking the return 3 times and deducting £15 from my bank just to return a poorly packed, shoddy £50 sale lamp. Personally I don't think I will deal with this company again, because I cannot be sure of the quality of the goods they are selling nor of their ability to give customer service. I have yet to see if they will believe me and actually change their mind about not refunding me. So far this mistake has cost me £65. It has cost them a customer.”

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Posted 7 years ago

“Arrived quickly and well wrapped”

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Posted 7 years ago

“I cannot fault any aspect of my experience; delivery was on time,, I could track progress and item arrived around the stated time.”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 17,034 reviews