Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,063 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm rating you poor as you didn't send the right amount of batteries for this light fitting.”

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Posted 11 years ago

Thank you for taking the time to leave feedback. The battery requirements for this fitting are listed to the right of the image on our website, along with the specifications, and are sold separately as stated. Having reviewed the order you placed on-line, I see you did not order enough of each type. Having spoken to you I am delighted you are so pleased with the fitting and that you will be easily able to remedy the shortage of batteries. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Purchasing experience was very straightforward and delivery time adhered to.”

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Posted 11 years ago

“did what it said on the tin”

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Posted 11 years ago

“Have only used them for a short period and so far performance has been satisfactory”

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Posted 11 years ago

“I got this for my next door friend and they still on holiday but it was a quick deliveries”

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Posted 11 years ago

“Great choice, good prices, great communications and efficient delivery. Nothing to fault.”

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Posted 11 years ago

Many thanks for your lovely feedback. Much appreciated by all the team. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Backed by super fast delivery”

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Posted 11 years ago

“Great service”

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Posted 11 years ago

“efficient service”

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Posted 11 years ago

“NO COMPLAINTS. QUICKLY SORTED A CREDIT CARD ISSUE DUE TO WRONG ENTRY OF NUMBERS. VERY HELPFULL.”

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Posted 11 years ago

Thank you for responding to the request for feedback and your comments regarding our customer care. I am sorry that you are disappointed with your purchase. This is one of our best sellers, described by previous customers as a product that is aesthetically pleasing, easy to install, competitvely priced and as with all our range, a product of excellent quality. Any purchase that for some reason does not meet customers expectations can be returned under our "14 Day Change Your Mind Guarantee" once it has not been fitted and can be returned as new. Details of this guarantee can be found both on our website and on the despatch note which accompanies each consignment. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“When delivered it arrived in a huge box in which the small box with the light in was found. It took three large plastic bags to get rid of all this excess packing. The amount of money your firm must waste on packing must be horrendous.”

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Posted 11 years ago

Many of our products are fragile by nature and to avoid the disappintment to our customers of goods arriving damaged, all are packed in robust cartons with plenty of room for internal packing. Goods that leave our warehouse can travel hundreds and hundreds of miles throughout the UK and Europe, at times on varying methods of transport. We do not consider it to be a waste of money in endeavouring to ensure our customers receive their purchases in the first class condition they expect from Lighting Direct. With recycling collections and facilites available to the majority of the population these days we feel confident that all packaging can be disposed of responisibly. Thank you for taking the time to comment. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Quick and simple service”

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Posted 11 years ago

“very efficient delivery service, good value”

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Posted 11 years ago

“The lights were delivered the next day and were exactly as described. The price was better than any other supplier available at the time.”

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Posted 11 years ago

“Fantastic service, thank you”

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Posted 11 years ago

“Very good website and excellent service . Received my order within 2 days.”

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Posted 11 years ago

“Very prompt service. Would use again.”

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Posted 11 years ago

“Service was amazing”

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Posted 11 years ago

“Quick to deliver and good quality lighting system”

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Posted 11 years ago

“Here next day”

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Posted 11 years ago

I am sure it was disappointing that the bulbs you chose on line were not suitable for the application you intended them for. As stated on our website we encourage customers to give our technical team a ring for guidance if they have any questions or queries regarding requirements. With regard to the bulbs that you dont intend to use, they can be returned under our "14 Day Change You Mind Guarantee" once they are in their original packaging. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,063 reviews